We came in here because Nicole was so very kind and took time to go over the ingredients with us over the phone. When we came in she had the most beautiful smile on her face and treated every client with kindness even though it was busy and she was all alone. People like Nicole make businesses special!!! The ice cream was great but Nicole made our visit extra sweet.
Darren N.
They have a lot of flavor options and you can sample them! They also have a lot of variety in their desserts and ice cream. Personally, for me, I think one scoop was enough for me to satisfy my sweet tooth. Every time I visit or walk past there usually isn't a long wait but the inside is decorated so cutely there are plenty of choices for photo ops with your dessert! The staff are usually really considerate and patient when trying to decide on a flavor. There are limited seating options so I would suggest walking around midtown with whomever while scarfing down your sweets!
Susie C.
Great Ice cream, came on a Sunday at 9pm. They close on Sundays at 10pm. The hours on yelp are wrong. Got greeted by the employees, really nice people! they gave us to try Ice cream and helped us out to choose the ice creams. Really low noise which is good because you can have a really good conversation. The bathrooms are clean! Will come back again! They have gift cards too!!!
melody
Just left because the service was awful the lady at the register was rude, discriminatory, wouldn’t speak up and seemed like she didn’t like her job / didn’t want to be there. The ice cream was mid at best.
Atmosphere: 1
Food: 1
Service: 1
Esther R.
I really wanted to love this place but unfortunately we couldn't try it. Waited about 7 minutes and nobody came out to help. There were people finishing their ice cream but there wasn't anyone helping. Hopefully there will Be service next time we come by.
nahomi richarte
It was my first time at cloud 10 creamery. Nicole was amazing, helped me decide what i wanted, super patient. Amazing customer
Atmosphere: 5
Food: 5
Service: 5
J. Kim
It’s alright nothing too special. Feel like most of restaurants or stores in Houston area are little bit over rated.
Atmosphere: 3
Food: 3
Service: 4
Lazarus
Came in at 9:30 and was told they aren’t doing samples as they are closing soon. My friend ordered something it was okay but I chose to save my money as I had zero idea what anything tasted like. 30 mins before close and can’t give samples… nice.
Atmosphere: 1
Food: 2
Service: 1
Abd El-Rahman El-Sakaan
Yumi is great and the ice cream is amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scoops
brian dominguez
The worker on shift was so kind and gave us recommendations on flavors. I love Houston's Hospitality!
Went to this location for the first time on 10/18, 15 mins before the store closed and got 2 scoops of ice with a waffle cone. The flavors are different and My personal favorite was the matcha coconut and vanilla bean coconut. Initially I wanted to give this place a 5 stars but I had a major issue because my original total was $8.66 and I checked my account 2 days later and saw 2 charges ($8.66 & $11.66) when I called to see why I was charged twice I was told that it looked like my original transaction was edited to add a $3 tip. That’s Fraud! I understand the worker wanting a tip but waiting for me to leave the store and charging a tip to my card is unacceptable. Because of this I won’t be back.
Rebecca Ibarra
Super good ice cream with unique flavors. I devoured it.
Cha’Liyah A.
I come here often and every time I come it's a amazing experience. The workers are always nice and ice is always good 5/5
Judith B.
Bad customer service, employee was watching a game on his phone as I was waiting for him to make me a banana split. Canceled my order since it took over 10 minutes and still didn't get my ice cream Also employee raised his voice at me when I told him he was on his phone watching the game he said I was lying. I asked for a refund and left This place does not care for customer service.
Amanda C.
As soon as you walk in, you're greeted with the freezing cold. We came around 10pm on a Friday. It was not busy at the time and the two servers were patient and knowledgeable about the flavors. They helped us with a smile. They have quite a variety of unique flavors. After a few samples, I ended up with marzipan and pbj. Both were so creamy and delicious. I thoroughly enjoyed them with my sweet tooth. My husband had the brown sugar cookies and cream and maple butter pecan. He didn't care for the cookies and cream which was fine by me because I did. The scoops could have been a little bigger but for the price of a creamery these days, it was priced fairly. We will most certainly be back!!
We came in here because Nicole was so very kind and took time to go over the ingredients with us over the phone. When we came in she had the most beautiful smile on her face and treated every client with kindness even though it was busy and she was all alone. People like Nicole make businesses special!!! The ice cream was great but Nicole made our visit extra sweet.
They have a lot of flavor options and you can sample them! They also have a lot of variety in their desserts and ice cream. Personally, for me, I think one scoop was enough for me to satisfy my sweet tooth. Every time I visit or walk past there usually isn't a long wait but the inside is decorated so cutely there are plenty of choices for photo ops with your dessert! The staff are usually really considerate and patient when trying to decide on a flavor. There are limited seating options so I would suggest walking around midtown with whomever while scarfing down your sweets!
Great Ice cream, came on a Sunday at 9pm. They close on Sundays at 10pm. The hours on yelp are wrong. Got greeted by the employees, really nice people! they gave us to try Ice cream and helped us out to choose the ice creams. Really low noise which is good because you can have a really good conversation. The bathrooms are clean! Will come back again! They have gift cards too!!!
Just left because the service was awful the lady at the register was rude, discriminatory, wouldn’t speak up and seemed like she didn’t like her job / didn’t want to be there. The ice cream was mid at best.
Atmosphere: 1
Food: 1
Service: 1
I really wanted to love this place but unfortunately we couldn't try it. Waited about 7 minutes and nobody came out to help. There were people finishing their ice cream but there wasn't anyone helping. Hopefully there will Be service next time we come by.
It was my first time at cloud 10 creamery. Nicole was amazing, helped me decide what i wanted, super patient. Amazing customer
Atmosphere: 5
Food: 5
Service: 5
It’s alright nothing too special. Feel like most of restaurants or stores in Houston area are little bit over rated.
Atmosphere: 3
Food: 3
Service: 4
Came in at 9:30 and was told they aren’t doing samples as they are closing soon. My friend ordered something it was okay but I chose to save my money as I had zero idea what anything tasted like. 30 mins before close and can’t give samples… nice.
Atmosphere: 1
Food: 2
Service: 1
Yumi is great and the ice cream is amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scoops
The worker on shift was so kind and gave us recommendations on flavors. I love Houston's Hospitality!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Sorbet
Restaurantji Recommends
Went to this location for the first time on 10/18, 15 mins before the store closed and got 2 scoops of ice with a waffle cone. The flavors are different and My personal favorite was the matcha coconut and vanilla bean coconut. Initially I wanted to give this place a 5 stars but I had a major issue because my original total was $8.66 and I checked my account 2 days later and saw 2 charges ($8.66 & $11.66) when I called to see why I was charged twice I was told that it looked like my original transaction was edited to add a $3 tip. That’s Fraud! I understand the worker wanting a tip but waiting for me to leave the store and charging a tip to my card is unacceptable. Because of this I won’t be back.
Super good ice cream with unique flavors. I devoured it.
I come here often and every time I come it's a amazing experience. The workers are always nice and ice is always good 5/5
Bad customer service, employee was watching a game on his phone as I was waiting for him to make me a banana split. Canceled my order since it took over 10 minutes and still didn't get my ice cream Also employee raised his voice at me when I told him he was on his phone watching the game he said I was lying. I asked for a refund and left This place does not care for customer service.
As soon as you walk in, you're greeted with the freezing cold. We came around 10pm on a Friday. It was not busy at the time and the two servers were patient and knowledgeable about the flavors. They helped us with a smile. They have quite a variety of unique flavors. After a few samples, I ended up with marzipan and pbj. Both were so creamy and delicious. I thoroughly enjoyed them with my sweet tooth. My husband had the brown sugar cookies and cream and maple butter pecan. He didn't care for the cookies and cream which was fine by me because I did. The scoops could have been a little bigger but for the price of a creamery these days, it was priced fairly. We will most certainly be back!!