Cracker Barrel Old Country Store

Yes, food was good but we waited like 50 minutes for our food, almost an hour, had to ask other servers than our own to ask about our food because our waiter wouldn’t even appear. Food was good but after waiting what seemed like an hour I lost my appetite, and kind of wanted to throw up the food. Not a good place to go to when you’re really hungry.

Atmosphere: 1

Food: 2

Service: 1

We had breakfast and i feel like its hard to mess up Cracker Barrel but i was wrong!! Our waiter was nice enough but the food was horrible!! Our pancakes were served to us upside down so after I flipped them over and tried them they were so hard and cold, it did take forever for our food to arrive, and the eggs were runny!!! Very Disappointing it took so long that we were late to another appointment. I won’t be going to this Cracker Barrel ever again.!

Atmosphere: 4

Food: 1

Service: 2

Placed an order online on their website. Went to pick it on time. 12:28 the parking was full so I went inside. Order was ready ok cool. Outside was packed so I was understanding. At 12:48 I was told waiting on your cinnamon rolls that’s it. I was like ok cool. I will be in parking space 3. 1:00 came I went inside. They said still waiting on cinnamon rolls will be 15 mins. I said oh no just cancel please I have been here long enough. They said ok. Manager came and explained to me what happened at 1:13 and they said they refunded me. I said ok where’s my food it’s about to be an hour since the given pick up time. At this point my patience has ran out. I finally got my food at 1:26. Took a whole hour to get my food. This was my first time. Of course I never coming here again. Not even a complimentary offer for inconvenience or anything. Yea never again.

Service: 1

Great Service from Candice!

I had the Grandma’s meal during my visit it was decent, classic comfort food like you’d expect from Cracker Barrel. Nothing too fancy, but it hit the spot. What really made the experience memorable, though, was our server, Candice. She went above and beyond to make us feel welcome and taken care of. Her attitude, attention to detail, and genuine kindness really stood out and left a fantastic impression.

Even if the food wasn’t anything extraordinary, Candice’s service definitely was. She’s the reason I’d come back again. Cracker Barrel is lucky to have her!

Atmosphere: 5

Food: 4

Service: 5

This was my first visit to this location. I ordered the Spicy Grilled Catfish with Steamed Broccoli, Green Beans, and Iced Tea. The catfish was grilled to perfection with just the right amount of spice and delicious! The broccoli was good. The green beans were pretty good. The iced tea (sweet & unsweet) was just about right. The complimentary biscuits & corn muffin were soft and tasty. The service was very slow. The prices are comparable to similar restaurants. They have plenty of indoor seating.

I love Crackle Barrel, but this has been by far THE WORSE experience I have had with this place of business. The wait AFTER ordering was ridiculous, the lady who waited our table was VERY UNPROFESSIONAL (dedicating all of her service to one table). I most def rate this Crackle Barrel a ZERO.

3/17/2025

Atmosphere: 1

Food: 1

Service: 1

I've never had a problem before with any Cracker Barrel food delivered to me, but this time was different. I ordered two slices of Strawberry Lemonade Ice Box pie. I did not get them. Instead I was sent two large Strawberry Lemonade drinks. I immediately did an online chat with a Cracker Barrel agent. I was issued an apology for the mix-up and was promised an eGift card for one free meal which I should receive within 3 days. Also, I ordered the Fried Onion Petals. Big mistake. They were VERY overcooked and two hard to eat. I had to throw them away. Lastly, we did not receive any of our four chosen gravies, and only one out of six chosen dipping sauces. The rest of the food I ordered, for four people, was okay. I'm not giving up on Cracker Barrel so hopefully I won't have problems with any future orders.

Food: 3

Service: 3

Used to love Cracker Barrel...this day it was an awful experience!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Blueberry, Hashbrown Casserole, Scrambled Eggs, Gravy, Biscuits and Gravy, Biscuits and Corn Muffins, Pancakes

10 servers walked by… after 20 mins

Never got waited on!!!!

Atmosphere: 1

Food: 1

Service: 1

Service is like sloth and the food is Good .

Atmosphere: 5

Food: 4

Service: 3

I ordered online for the curbside service. I got a text saying to click the link when I get to the restaurant and park. My son went to pick up the order for me. He clicked the link in the message and no one ever came out. After about ten minutes, he went inside and said the employees were standing around talking and my food was sitting there. When I got it, it was lukewarm. We live five minutes away. Unacceptable!

Food: 3

Service: 1

Took forever to get our meal. After placing order and waiting 30 min, the waiter comes and stated the meal was going to take 20 more minutes. We waited almost an hour before we got our meal. Never going again.

Atmosphere: 2

Food: 5

Service: 1

Overall just a bad experience and I’m really not one to complain by hey🤷🏽‍♂️ so the server was OK it took him 15 minutes to bring out my drink but I could put up with that it was the 34 minutes AFTER I ordered my food to get it and when I did get it finally it just looked thrown together and the table that was seated after I was and had two people there (mind you I was alone) they still got there food before I did and I saw over 4 or 5 people wanting to speak to a manager so I just ate my food and went about my day but definitely need to get some cooks in the back that are able to keep up the pace considering the restaurant wasn’t even busy.

Atmosphere: 2

Food: 2

Service: 1

If I could give my first experience here zero stars I would, took my server over 15 minutes to take our order, took over 2 hrs to get food out, just for it to be wrong and missing food, seen other tables around me complaining about the bad service , worst experience ever.

Atmosphere: 1

Food: 1

Service: 1

It was very nice.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Hashbrown Casserole, Biscuits and Corn Muffins