While standing at the register waiting to order a roach crawled up the wall.When I mentioned it to my friend, the clerk didn't even turn around to address it.
Ice cream may be good but I couldn't try it. Also, the ice cream is seriously expensive.
Atmosphere: 1
SuchAfood Reviewer
10/22/24 Order: 1). Taro ice cream +mochi topping ($9.20) -- 3.5/5. The ice cream has a great texture and was a joy to eat. Though, I don't think the taro has a strong enough flavor, tasting instead like some plain ice cream with a hint of taro. The mochi is a good topping and has a good texture. I'd eat here again, but I'd order something different.
2). Strawberry Shortcake Creation (limited time) ($9.25) -- 4/5. Same thing here, great texture, and overall great flavor. Though, the ice cream itself didn't have a strong enough flavor, so it relies heavily on the toppings.
Atmosphere: 4
Food: 4
Service: 5
Gabby
Walked in no one was there. Since this place is always empty I decided to give it a try. Not welcoming. Just stared, didn’t tell me anything about the menu. Very rude and unwelcoming. The guy at the register was rude and so was the Asian girl with the glasses. The tables were really dirty. I decided to leave after waiting and not being helped. When I asked a question about the menu the Asian girl with the glasses got an attitude. How bad can it be working at what should be the most fun place to work when you have an attitude with the customers and you don’t have any customers?
Atmosphere: 1
Food: 1
Service: 1
SaVaGe 1
Came in 10 minutes before closing and the staff was very welcoming!! Took their time explaining the menu items. Although they had already cleaned and were ready to close they made our icecream and it was a fun experience. The guy at the cashier had very friendly and welcoming energy. 10/10 would recommend. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Kema Y.
Zero stars. Do not recommend. Health code violations that need to be reported and extremely bad service that is not on brand for Creamistry. Placed two orders. My daughter asked for a vanilla and strawberry ice cream cone and the woman told her she couldn’t mix the flavors on the cone and would have to give her the other separately. This makes NO sense. So when my kids get their orders, we decide to stay and that’s when all confusion starts with the guy asking if my daughter had gotten her strawberry ice cream . We were the last patrons to be served and no other guests had placed any orders after us. So, someone else is calling my daughter asking her if she got her strawberry ice cream then she walks over then walks back without the ice cream and is asked again and gets the ice cream. After she has eaten a couple of spoonfuls of the ice cream, the Asian girl and guy are frantically trying to figure out what happened. Instead of apologizing for their error, she rudely says we got the wrong ice cream and can we bring it back. We are seated, I say she already starting eating it you want me to bring it back? This was encountered with more rudeness. I’m confused and no one seems to know what’s going on. How many people does it take to get an order right? So, the only guy who was there rudely says you were given the wrong one since she already starting eating it what you’re going to do is pay for the other one also. He was so condescending and rude that I would’ve asked for a full refund but figured I would just follow up with the manager, no one wanted to give his name . They didn’t want to make the ice cream over acted very annoyed and were going to give the ice cream that my daughter had already eaten to another patron who had walked in. I called them out on how unsanitary this was and how it was a health violation but they didn’t care. After I made a fuss, they told the gentleman they were making him a new ice cream which is what they should’ve done from the beginning and apologized for messing up. No accountability and this is what I get for going to this location instead of my regular . As someone who is an owner in the food industry, J am still appalled at the lack of food safety and lack of education, knowledge and gall that they really were going to reserve this to another patron. Be wary going here. I’m contacting the health department because this is the craziest thing I’ve witnessed and the service was equally bad as all of the bad reviews say. No wonder why it’s empty. Every business in this shopping center has customers but this one. With these attitudes they won’t last long.
Atmosphere: 1
Food: 1
Service: 1
Queen Blossom
Good ice cream, but it is very stiff. It’s not the normal soft serve that you would expect, but it’s still cold and sweet. I asked for the large cup strawberry bond, but the server came out with just a cup.
Atmosphere: 4
Food: 4
Service: 3
Dave
Dairy free Chocolate shake had toO many chunks in it to use a straw.
$9 for a small vanilla ice cream, in a sticky messy environment. Enough said…
LocoSeamonkey
Ice-cream was good and the large size is a lot of Ice-cream. Only get whipped cream if you really really love it, because it is a lot of whipped cream on top. The tables inside were all dirty and sticky. But the staff was friendly.
Atmosphere: 3
Food: 4
Service: 4
Shelly Young
Great ice cream! Fresh, made on the spot for each customer
Atmosphere: 5
Food: 5
Service: 5
Filippo Doni
Dietary restrictions: oat milk available
Atmosphere: 5
Food: 5
Service: 4
Tiffany H
Best ice cream in Houston! No matter what your diet is I’m sure they can accommodate. They have so many options to choose from. The staff is so friendly helpful and patient. The Cinnamon Toast Crunch with caramel is my favorite. 10/10 recommend ?
Great spot for kids to build their own vegan flavors
It was nice. The combinations are good.
Atmosphere: 3
Food: 4
Service: 4
Party animal ice cream was awesome. A little pricey, but definitely worth the money for the experience and food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nitrogen Ice Cream, Birthday Cake Ice Cream
While standing at the register waiting to order a roach crawled up the wall.When I mentioned it to my friend, the clerk didn't even turn around to address it.
Ice cream may be good but I couldn't try it. Also, the ice cream is seriously expensive.
Atmosphere: 1
10/22/24
Order:
1). Taro ice cream +mochi topping ($9.20) -- 3.5/5. The ice cream has a great texture and was a joy to eat. Though, I don't think the taro has a strong enough flavor, tasting instead like some plain ice cream with a hint of taro. The mochi is a good topping and has a good texture. I'd eat here again, but I'd order something different.
2). Strawberry Shortcake Creation (limited time) ($9.25) -- 4/5. Same thing here, great texture, and overall great flavor. Though, the ice cream itself didn't have a strong enough flavor, so it relies heavily on the toppings.
Atmosphere: 4
Food: 4
Service: 5
Walked in no one was there. Since this place is always empty I decided to give it a try. Not welcoming. Just stared, didn’t tell me anything about the menu. Very rude and unwelcoming. The guy at the register was rude and so was the Asian girl with the glasses. The tables were really dirty. I decided to leave after waiting and not being helped. When I asked a question about the menu the Asian girl with the glasses got an attitude. How bad can it be working at what should be the most fun place to work when you have an attitude with the customers and you don’t have any customers?
Atmosphere: 1
Food: 1
Service: 1
Came in 10 minutes before closing and the staff was very welcoming!! Took their time explaining the menu items. Although they had already cleaned and were ready to close they made our icecream and it was a fun experience. The guy at the cashier had very friendly and welcoming energy. 10/10 would recommend. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Zero stars. Do not recommend. Health code violations that need to be reported and extremely bad service that is not on brand for Creamistry. Placed two orders. My daughter asked for a vanilla and strawberry ice cream cone and the woman told her she couldn’t mix the flavors on the cone and would have to give her the other separately. This makes NO sense. So when my kids get their orders, we decide to stay and that’s when all confusion starts with the guy asking if my daughter had gotten her strawberry ice cream . We were the last patrons to be served and no other guests had placed any orders after us. So, someone else is calling my daughter asking her if she got her strawberry ice cream then she walks over then walks back without the ice cream and is asked again and gets the ice cream. After she has eaten a couple of spoonfuls of the ice cream, the Asian girl and guy are frantically trying to figure out what happened. Instead of apologizing for their error, she rudely says we got the wrong ice cream and can we bring it back. We are seated, I say she already starting eating it you want me to bring it back? This was encountered with more rudeness. I’m confused and no one seems to know what’s going on. How many people does it take to get an order right? So, the only guy who was there rudely says you were given the wrong one since she already starting eating it what you’re going to do is pay for the other one also. He was so condescending and rude that I would’ve asked for a full refund but figured I would just follow up with the manager, no one wanted to give his name . They didn’t want to make the ice cream over acted very annoyed and were going to give the ice cream that my daughter had already eaten to another patron who had walked in. I called them out on how unsanitary this was and how it was a health violation but they didn’t care. After I made a fuss, they told the gentleman they were making him a new ice cream which is what they should’ve done from the beginning and apologized for messing up. No accountability and this is what I get for going to this location instead of my regular . As someone who is an owner in the food industry, J am still appalled at the lack of food safety and lack of education, knowledge and gall that they really were going to reserve this to another patron. Be wary going here. I’m contacting the health department because this is the craziest thing I’ve witnessed and the service was equally bad as all of the bad reviews say. No wonder why it’s empty. Every business in this shopping center has customers but this one. With these attitudes they won’t last long.
Atmosphere: 1
Food: 1
Service: 1
Good ice cream, but it is very stiff. It’s not the normal soft serve that you would expect, but it’s still cold and sweet. I asked for the large cup strawberry bond, but the server came out with just a cup.
Atmosphere: 4
Food: 4
Service: 3
Dairy free Chocolate shake had toO many chunks in it to use a straw.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
$9 for a small vanilla ice cream, in a sticky messy environment. Enough said…
Ice-cream was good and the large size is a lot of Ice-cream. Only get whipped cream if you really really love it, because it is a lot of whipped cream on top. The tables inside were all dirty and sticky. But the staff was friendly.
Atmosphere: 3
Food: 4
Service: 4
Great ice cream! Fresh, made on the spot for each customer
Atmosphere: 5
Food: 5
Service: 5
Dietary restrictions: oat milk available
Atmosphere: 5
Food: 5
Service: 4
Best ice cream in Houston! No matter what your diet is I’m sure they can accommodate. They have so many options to choose from. The staff is so friendly helpful and patient. The Cinnamon Toast Crunch with caramel is my favorite. 10/10 recommend ?
Atmosphere: 5
Food: 5
Service: 5
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