For the last 10 years this was our preferred Galleria hotel. In February my truck was broken into so I avoided Indigo for past 6 months. On August 19th I decided to forgive and return. Bad decision, the hotel has been sold to Marriott and it’s under a major renovation. Front desk was “amusing” and the ac in two of three rooms we occupied was malfunctioning. I would not recommend this location until they 2024. Too many other great hotels nearby and more issues Indigo/Marriott needs to address.
beachhouseroatan
I've stayed at the Indigo at the Galleria a few times, it has been a very average experience. Some of the rooms were old and dingy, poorly decorated, and lacking cohesiveness (but featuring mold!). Fortunately, as of July 2023, they are performing operating renovations, meaning that the hotel is functioning while the renovations are happening. Personally, I would have preferred to have received notification of this prior to booking, but when I arrived and was informed, I was told that the noise would be limited to the hours of 10am to 6pm. Fine for me, I thought, I won't be here during those hours. Unfortunately, the construction began around 8am, with hammering and similar sounds. This is obviously temporary and will likely be finished by or in August. Looking forward to seeing the new, completed hotel.
216chin
We stayed here for a quick getaway over the July 4th weekend as we found a good deal last minute and I can say I’ll stay here again. PROS: • Great Location; 5 minutes drive from Galleria and surrounding restaurants and shops. 15-20 minutes from Downtown. Quick access to major highways. • Pet Friendly; there is a $75 fee per stay and you will need to sign a waiver • Newly renovated and rooms are clean. Spacious hallways and large elevators. • Friendly staff and attentive service people in between floors • Spacious rooms with hardwood floors throughout. AC unit kept cold and we appreciated the separation of entry hallway, bathroom from the bedroom. • HUGE PLUS! Deep walk in showers with handheld shower heads. Shower is tiled from floor to ceiling. I wish all hotels would start adapting to this as it was very convenient to wash my dog when he comes in from the outside and just the easiness of showering. • Separate coffee station/bar area with ample counter space and extra sink. CONS: • Hotel was still under most construction on 4th and main floors. Not a big deal to us because we were away most of the time the construction was taking place. They did call us as a courtesy to remind us construction is going on. If you have small children or you’re a light sleeper, I don’t recommend to stay here until they have completed construction throughout. • There’s not a lot of coverage areas for pets. You will need to walk out into the nearby street area to find a decent size grassy area for your pets.
djelton
Accommodations are average. No fridge in room. But what really made this review poor was the fact that our truck was broken into as well as one other and another that got their catalytic converter stolen. We intentionally parked under 2 security lights. When I asked the front desk if they had cameras. They said no. And “ this is Houston”. Thanks. I realize it’s sometimes can’t be helped but if 3 patrons get hit in one night maybe some measures need to be addressed about security.
927judyl
I called the hotel directly to book a room. When my plans changed well over 2 months out, I cancelled the reservation. The manager emailed me to say "tough cookies" as I had a non-refundable one night charge. And he would not respond to my emails. When I booked directly with the hotel reservation agent at the hotel, I was not informed of that policy. The manager did not care that his staff neglected to inform me and charged me. I have no doubt that with over 2 months notice, that room was resold to someone else and they made double. I would never book at that hotel again. It would have been so easy to accommodate my request. They will never get my business.
Erbee64
I stayed in this hotel in October last year, and decided to book it again. Experience is more or less the same: the room was nice, I had one with a separate seating area, that I could use to do some conference calls with my colleague. Same note as last time: you also have some kind of kitchen area that is in my opinion a waste of space. I would suggest to put a table here, there is no real working desk and that is annoying. The bed was a king one, and of good quality. The bathroom was big and functional, with good soap/shampoo/lotion. Breakfast is however not that practical, it is typical for an Indigo hotel and for business people not having a buffet implies that you are never sure about the time you need for breakfast. The wall paper in the room was this time not so special.
heliconia9PerthWa
Had a two night stay here and must say was disappointed with service and amenities for the price. Not good value, motel standard. Our room was not cleaned, although the housekeeper turned up at 4 in the afternoon to do this after we had returned for the day, so was not convenient. No bottled water provided in the rooms and limited tea and coffee making facilities. On the plus side the room was huge with a kitchenette and lounge area, though limited desk space. No assistance with baggage either. Bar had limited drink options. Despite free parking and good location would probably not stay again, and look for better value option.
gabbyjack28
I had a flight cancellation so at the last minute booked at Hotel Indigo. It was great. Free parking was helpful. Great clean and sizable rooms. I had a few drinks down at the bistro and everyone was super friendly. Fantastic location if you love shopping!
cazandraqp99
We always stay here. We take my FIL to MD Anderson frequently and this is where we stay. But this stay we noticed the rooms more run down than usual, bedding is always good, The AC was very noisy in our room. The water in the toilet was boiling hot and it wax weird using it!!! There were nicks here and there on the walls. They need to maintain the rooms better. If this keeps up we may have to stay elsewhere. The exterior was recently painted and they should have used that money for fresh paint indoors!! Great staff. The restaurant is the best breakfast ever!!
For the last 10 years this was our preferred Galleria hotel. In February my truck was broken into so I avoided Indigo for past 6 months. On August 19th I decided to forgive and return. Bad decision, the hotel has been sold to Marriott and it’s under a major renovation. Front desk was “amusing” and the ac in two of three rooms we occupied was malfunctioning. I would not recommend this location until they 2024. Too many other great hotels nearby and more issues Indigo/Marriott needs to address.
I've stayed at the Indigo at the Galleria a few times, it has been a very average experience. Some of the rooms were old and dingy, poorly decorated, and lacking cohesiveness (but featuring mold!). Fortunately, as of July 2023, they are performing operating renovations, meaning that the hotel is functioning while the renovations are happening. Personally, I would have preferred to have received notification of this prior to booking, but when I arrived and was informed, I was told that the noise would be limited to the hours of 10am to 6pm. Fine for me, I thought, I won't be here during those hours. Unfortunately, the construction began around 8am, with hammering and similar sounds. This is obviously temporary and will likely be finished by or in August. Looking forward to seeing the new, completed hotel.
We stayed here for a quick getaway over the July 4th weekend as we found a good deal last minute and I can say I’ll stay here again. PROS: • Great Location; 5 minutes drive from Galleria and surrounding restaurants and shops. 15-20 minutes from Downtown. Quick access to major highways. • Pet Friendly; there is a $75 fee per stay and you will need to sign a waiver • Newly renovated and rooms are clean. Spacious hallways and large elevators. • Friendly staff and attentive service people in between floors • Spacious rooms with hardwood floors throughout. AC unit kept cold and we appreciated the separation of entry hallway, bathroom from the bedroom. • HUGE PLUS! Deep walk in showers with handheld shower heads. Shower is tiled from floor to ceiling. I wish all hotels would start adapting to this as it was very convenient to wash my dog when he comes in from the outside and just the easiness of showering. • Separate coffee station/bar area with ample counter space and extra sink. CONS: • Hotel was still under most construction on 4th and main floors. Not a big deal to us because we were away most of the time the construction was taking place. They did call us as a courtesy to remind us construction is going on. If you have small children or you’re a light sleeper, I don’t recommend to stay here until they have completed construction throughout. • There’s not a lot of coverage areas for pets. You will need to walk out into the nearby street area to find a decent size grassy area for your pets.
Accommodations are average. No fridge in room. But what really made this review poor was the fact that our truck was broken into as well as one other and another that got their catalytic converter stolen. We intentionally parked under 2 security lights. When I asked the front desk if they had cameras. They said no. And “ this is Houston”. Thanks. I realize it’s sometimes can’t be helped but if 3 patrons get hit in one night maybe some measures need to be addressed about security.
I called the hotel directly to book a room. When my plans changed well over 2 months out, I cancelled the reservation. The manager emailed me to say "tough cookies" as I had a non-refundable one night charge. And he would not respond to my emails. When I booked directly with the hotel reservation agent at the hotel, I was not informed of that policy. The manager did not care that his staff neglected to inform me and charged me. I have no doubt that with over 2 months notice, that room was resold to someone else and they made double. I would never book at that hotel again. It would have been so easy to accommodate my request. They will never get my business.
I stayed in this hotel in October last year, and decided to book it again. Experience is more or less the same: the room was nice, I had one with a separate seating area, that I could use to do some conference calls with my colleague. Same note as last time: you also have some kind of kitchen area that is in my opinion a waste of space. I would suggest to put a table here, there is no real working desk and that is annoying. The bed was a king one, and of good quality. The bathroom was big and functional, with good soap/shampoo/lotion. Breakfast is however not that practical, it is typical for an Indigo hotel and for business people not having a buffet implies that you are never sure about the time you need for breakfast. The wall paper in the room was this time not so special.
Had a two night stay here and must say was disappointed with service and amenities for the price. Not good value, motel standard. Our room was not cleaned, although the housekeeper turned up at 4 in the afternoon to do this after we had returned for the day, so was not convenient. No bottled water provided in the rooms and limited tea and coffee making facilities. On the plus side the room was huge with a kitchenette and lounge area, though limited desk space. No assistance with baggage either. Bar had limited drink options. Despite free parking and good location would probably not stay again, and look for better value option.
I had a flight cancellation so at the last minute booked at Hotel Indigo. It was great. Free parking was helpful. Great clean and sizable rooms. I had a few drinks down at the bistro and everyone was super friendly. Fantastic location if you love shopping!
We always stay here. We take my FIL to MD Anderson frequently and this is where we stay. But this stay we noticed the rooms more run down than usual, bedding is always good, The AC was very noisy in our room. The water in the toilet was boiling hot and it wax weird using it!!! There were nicks here and there on the walls. They need to maintain the rooms better. If this keeps up we may have to stay elsewhere. The exterior was recently painted and they should have used that money for fresh paint indoors!! Great staff. The restaurant is the best breakfast ever!!
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