Domino's Pizza

12837 Westheimer Rd, Houston
(281) 558-5658

Recent Reviews

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Jenifer Delacruz

Love this Dominos!!! Food is great and fast service!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sides, Pepperoni Pizza, Stuffed Cheesy Bread with Spinach and Feta, Ultimate Pepperoni Feast, Stuffed Cheesy Bread

J Karms

They don't cut the slices right anymore only 6 weird sizes it is supposed to be 8. Had this happen several times over 3 weeks

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Pepperoni Pizza

Pickles Rodriguez

I’d like to thank the person who fixed my order I received my first order with pork I do not eat pork my order said no bacon no ham but I got a pizza with ham in it but the gentleman said he would send me another pizza to fix the mistake and I appreciate that so much and wanted to write a review for great customer service. Thank you for making things right.

Atmosphere: 5

Food: 4

Service: 5

jtninja6

I decided to order a customized Hawaiian Pizza, minus the ham and sweet peppers, and replace it with grilled chicken and Jalapeno. I had to repeat myself like 3 to 5 times, before the employee understood what my order was and then he told me I'll have to wait for about 20 minutes which I agreed, unfortunately I ended up waiting for almost 1 hour. When I came to received my pizza, the person who took my ordered was dealing with other people's order and completely ignored me, I had to wait another 10 minutes before someone to actually give me my pizza, so when I finally received my pizza and left, I checked the pizza to see if he got the order right, unfortunately there was only Jalapeno and Pineapple on my pizza, no grilled chicken present and I was still charged the amount for the 3 toppings. I drove back to the domino's pizza joint, to return the pizza, again I have to wait 5 minutes to speak with an employee. When one of the employees finally attended to me, I pointed at her colleague who was at the time making other people's pizza and told her that he got my ordered wrong, she immediately gave me an attitude and responded by saying that he is making the pizza, so he isn't the one responsible, I quickly responded, correcting her saying that he was also the one who took my order, so I have every right to blame him. She angrily took the pizza and went to the back and once again I waited another 5 minutes or more before she cancelled the order for me to get my refund. Horrible Service at the joint, not so friendly staff, everyone seems uptight. They will never see my face there again.

Atmosphere: 1

Food: 1

Service: 1

Sara Ludwig

This place needs a new manager. Our food takes over an hour to prepare and they never answer the phone

Atmosphere: 1

Food: 4

Service: 1

Lauryn-Ash Owens

Always good service at this location.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Ihab Alnahhas

0 stars is too much, no one answers the phone, even though the call center is in a thid world country

Ann M

Ordered pizza a few times from this location was very disappointed with the quality of pizza ..will not be ordering from here again.

Atmosphere: 1

Food: 1

Service: 1

Yoenni Alfonso Acosta

Very bad custmer service, I had to wait 20 minutes only for 16 pieces of Parmesan Bread and at the end I had to cancel it because they were taking too long. Not enough workers. What a waste of time, don't come if you are hungry.

Atmosphere: 1

Food: 1

Service: 1

Jessie’sgift J

DARIAS IS AMAZINGGGGG!!! Customer service is topppp notchhhh!!

Atmosphere: 5

Food: 5

Service: 5

Mohamad Mojarad

Had tio wait for a 50 minutes! For a pizza!! Never try this location!

Atmosphere: 1

Service: 1

Naji Tarawneh

Can’t take an order for the next 2 hours!!! Wdym

Jenn Woods

Food was great service could use some work. No thank you or nothing learn some customer service skills .

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Pepperoni Pizza

Michelle Harris

I'm writing this review at the end of the week. On Monday, I called this store to place an order for my overnight team at work. The person I spoke with said that they were the only person at the store at the time and that they would be there when someone came to pay for the order. Not sure why the person was not there, but the person that was there had a hard time finding the order in the system. And to my understanding when the order was delivered, we didn't get everything that I ordered. I had left work for the day, so I couldn't check it.

Atmosphere: 5

Food: 5

Service: 2

Recommended dishes: Buffalo Chicken, Tater Tots

Nghi Ho

Worst customer service. Don't bother with Curbside delivery, Manager should just take down the huge Curbside delivery sign on the window. Waited 10 minutes in my car, with blinkers on, no Curbside delivery. Went inside store, waited another 5 minutes to be acknowledged, before picking up order. Staff said they're too busy to do Curbside delivery. That's why they don't have the 2 minute guarantee anymore...

Atmosphere: 2

Food: 2

Service: 1

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