I’ve only had one problem with this location before, but recently they have been doing well. Pizza has been delivered hot and fresh. Mr.Ortiz is also very nice and made sure to handle my delivery with care.
Food: 5
Service: 5
jasmine belton
The service is always exceptional, on time and hot. A special thank you to Dominoes for hiring great ppl and they looking beyond your abilities at least this location. They have disabled driver Mr. Ortiz who is great. I hope ppl are more compassionate of his disability if he can deliver it you can walk outside and grab it and still leave a tip! It doesn’t cost to be kind!!
Atmosphere: 5
Food: 5
Service: 5
Homero Salinas
Had not eaten at dominos in 3 years and it was good to come back to Dominos...
Atmosphere: 5
Food: 5
Service: 5
The Salty Dog
Agapito was a very nice delivery driver, and he came in half the time they told me. Would order
Atmosphere: 4
Food: 5
Service: 5
maxwony.jolie jean-pierre
I ordered delivery. Mr. Ortiz dropped off my order. He was very polite, texted me, and accommodated me well. Excellent service.
Atmosphere: 4
Food: 2
Service: 5
Alfredo Carrillo
Fast, good customer service, very clean and you can dine in, nice!!(
Atmosphere: 5
Food: 5
Service: 5
Tiesha Cook
Very clean store and professional clean smiling
Atmosphere: 5
Food: 5
Service: 5
Cassey Case
So I walked into Domino's on Orem the cashier asked me the name for the order I replied I would like to place an order she replied you have the place it online and I asked her a simple question three times because she was ignoring me with her earbuds in. Why y'all don't take orders in the store anymore in her reply so rudely because we don't and come to find out she's the manager and this is the example that she shows the other employees on how to talk to customers because she did it in front of a another employee. If she's frustrated and she doesn't like her job she needs to find a new one
Service: 1
Peter Xiao
We ordered a pizza with 4 meats toppings which costs us extra $6. However, when we got the order we did not see any meat on the top. We called the restaurant and reported the issue. They told us they cannot do anything and blamed us for not noticing right away. Their manager and staffs insisted they saw the meats when doing quality check to avoid the responsibility. Unbelievable…no wonder this store has such low stars. Unbelievable terrible manager.
Atmosphere: 1
Food: 1
Service: 1
Thalia Green
Pizzas are very good the majority of time. Better than those dry pizzas at Shadow Creek, for sure!
I had an awful experience at Domino's Store today Thursday at 1416 W Orem Dr Ste A, Houston, TX 77047. I had placed an order at 7:30pm and paid for it thru the website, it told me that it would arrive within 33-43 mins. Got a called at 7:58pm from the store to make me aware that they were out of ranch, which I was fine with, but how come at that point I was not informed that orders were being delayed because of staff etc. It was 8:35pm when I called the store back and a young rude lady answered she kept placing me on hold and also speaking to the driver on the other line without letting me know what she was doing, also she asked for my order number twice during the conversation, she told me that the pizzas had been delivered according to the driver, I got upset and told her that I had not received such order. She kept arguing with me saying I should have the order and she even said "you must have placed your address wrong" (so no ownership of the stores mistake instead decided to accuse me of putting my address wrong. I kept insisting that all my info was correct and that this was not my first order that I had ordered previously with no issues. She had the nerve to tell me not to raised my voice, at that point I was livid I told her all I wanted was my food. She then said the driver was actually just arriving within the next 2 minutes. I told her I had been waiting over an hour and she kept giving different stories she seemed annoyed and was giving me an ugly attitude, she said it was not her fault that that were shorthanded and the driver got the order number mixed. She said I can cancel the order and get your money back. I asked for the store manager she stated it was Neal but that he was not there. I told her just get my order please my kids are hungry and we have been patiently waiting I then asked for her name and she decided to hang up on me. Never got an apology but instead she decided to hang up and canceled my order after 11 minutes on the phone with no real solution. While on my phone, I was watching thru my cameras and at 8:48pm saw a car pulled over and then all the sudden within less than a minute drove off. So, I'm assuming she decided to cancel my order without my request. What a disappointment, shame on Dominos who hires this people, no customer service at all and not trying to put me at ease but instead she added to the fuel. I understand things happen but it's how you handle the situation that matters at the end. I read most of this store's reviews and I was in shock seems that they need to shut this location down or wiped it out and get new employees and new management for sure?
Service: 1
laura ressler
I ordered the chicken Alfredo and added bacon it was sooo goooood I also ordered parmesan bites and meat extravaganza pizza .. the holidays have been hard and this order cheered me up Ty so
I'm a little surprised by most of the reviews as I've really only had good experiences at this restaurant (with both delivery and carry-out) I usually get the same thing (pepperoni pizza and cinnamon twists), but the food is always good and I haven't had any issues with the service. Even if there is an issue they pick up when I call and are polite.
Atmosphere: 5
Food: 5
Service: 5
TaVon Davis
The last two times I’ve ordered from here have been a mess. They gave my order to someone else today and it took an hour for them to tell me that. They offered to make my order again but who wants to wait another hour for food that they are hopefully making and not giving to someone else. Anytime they mess up they give a coupon to smooth it over but why would i keep giving you my money if you can’t get my orders right? They need a zero but that’s not an option.
I’ve only had one problem with this location before, but recently they have been doing well. Pizza has been delivered hot and fresh. Mr.Ortiz is also very nice and made sure to handle my delivery with care.
Food: 5
Service: 5
The service is always exceptional, on time and hot. A special thank you to Dominoes for hiring great ppl and they looking beyond your abilities at least this location. They have disabled driver Mr. Ortiz who is great. I hope ppl are more compassionate of his disability if he can deliver it you can walk outside and grab it and still leave a tip! It doesn’t cost to be kind!!
Atmosphere: 5
Food: 5
Service: 5
Had not eaten at dominos in 3 years and it was good to come back to Dominos...
Atmosphere: 5
Food: 5
Service: 5
Agapito was a very nice delivery driver, and he came in half the time they told me. Would order
Atmosphere: 4
Food: 5
Service: 5
I ordered delivery. Mr. Ortiz dropped off my order. He was very polite, texted me, and accommodated me well. Excellent service.
Atmosphere: 4
Food: 2
Service: 5
Fast, good customer service, very clean and you can dine in, nice!!(
Atmosphere: 5
Food: 5
Service: 5
Very clean store and professional clean smiling
Atmosphere: 5
Food: 5
Service: 5
So I walked into Domino's on Orem the cashier asked me the name for the order I replied I would like to place an order she replied you have the place it online and I asked her a simple question three times because she was ignoring me with her earbuds in. Why y'all don't take orders in the store anymore in her reply so rudely because we don't and come to find out she's the manager and this is the example that she shows the other employees on how to talk to customers because she did it in front of a another employee. If she's frustrated and she doesn't like her job she needs to find a new one
Service: 1
We ordered a pizza with 4 meats toppings which costs us extra $6. However, when we got the order we did not see any meat on the top. We called the restaurant and reported the issue. They told us they cannot do anything and blamed us for not noticing right away. Their manager and staffs insisted they saw the meats when doing quality check to avoid the responsibility. Unbelievable…no wonder this store has such low stars. Unbelievable terrible manager.
Atmosphere: 1
Food: 1
Service: 1
Pizzas are very good the majority of time. Better than those dry pizzas at Shadow Creek, for sure!
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
I had an awful experience at Domino's Store today Thursday at 1416 W Orem Dr Ste A, Houston, TX 77047. I had placed an order at 7:30pm and paid for it thru the website, it told me that it would arrive within 33-43 mins. Got a called at 7:58pm from the store to make me aware that they were out of ranch, which I was fine with, but how come at that point I was not informed that orders were being delayed because of staff etc. It was 8:35pm when I called the store back and a young rude lady answered she kept placing me on hold and also speaking to the driver on the other line without letting me know what she was doing, also she asked for my order number twice during the conversation, she told me that the pizzas had been delivered according to the driver, I got upset and told her that I had not received such order. She kept arguing with me saying I should have the order and she even said "you must have placed your address wrong" (so no ownership of the stores mistake instead decided to accuse me of putting my address wrong. I kept insisting that all my info was correct and that this was not my first order that I had ordered previously with no issues. She had the nerve to tell me not to raised my voice, at that point I was livid I told her all I wanted was my food. She then said the driver was actually just arriving within the next 2 minutes. I told her I had been waiting over an hour and she kept giving different stories she seemed annoyed and was giving me an ugly attitude, she said it was not her fault that that were shorthanded and the driver got the order number mixed. She said I can cancel the order and get your money back. I asked for the store manager she stated it was Neal but that he was not there. I told her just get my order please my kids are hungry and we have been patiently waiting I then asked for her name and she decided to hang up on me. Never got an apology but instead she decided to hang up and canceled my order after 11 minutes on the phone with no real solution. While on my phone, I was watching thru my cameras and at 8:48pm saw a car pulled over and then all the sudden within less than a minute drove off. So, I'm assuming she decided to cancel my order without my request. What a disappointment, shame on Dominos who hires this people, no customer service at all and not trying to put me at ease but instead she added to the fuel. I understand things happen but it's how you handle the situation that matters at the end. I read most of this store's reviews and I was in shock seems that they need to shut this location down or wiped it out and get new employees and new management for sure?
Service: 1
I ordered the chicken Alfredo and added bacon it was sooo goooood I also ordered parmesan bites and meat extravaganza pizza .. the holidays have been hard and this order cheered me up Ty so
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet BBQ Sauce Pepperoni & Philly Steak, Pepperoni Pizza, Deluxe Pizza
I was online for 20 minutsAnd they never
Atmosphere: 1
Food: 1
Service: 1
I'm a little surprised by most of the reviews as I've really only had good experiences at this restaurant (with both delivery and carry-out) I usually get the same thing (pepperoni pizza and cinnamon twists), but the food is always good and I haven't had any issues with the service. Even if there is an issue they pick up when I call and are polite.
Atmosphere: 5
Food: 5
Service: 5
The last two times I’ve ordered from here have been a mess. They gave my order to someone else today and it took an hour for them to tell me that. They offered to make my order again but who wants to wait another hour for food that they are hopefully making and not giving to someone else. Anytime they mess up they give a coupon to smooth it over but why would i keep giving you my money if you can’t get my orders right? They need a zero but that’s not an option.
Atmosphere: 1
Food: 1
Service: 1