Domino's Pizza

Delivery has been very poor as of late. Not helped by the apps tracker being very buggy. Contacting support for erroniously canceled orders will have you waiting through multiple 5 minute calls that with no employee answering. When you do reach one they will be very unhelpful and nonchalant.

Wait time can be excessively long for delivery, drivers dropping off multiple orders will compound on total time. Leading to execessice wait time and low convenience.

When ever you are able to actually receive the food, it will be decent. Though if you place a multiple topping order you may find one topping has been missed. Pizza may occasionaly be a bit dry due to being in the oven a tad long. But on average it should be as expected

Atmosphere: 4

Food: 4

Service: 1

I don’t know what is going on at this location, but whatever management system is in place clearly is not working. For the past three orders in a row, my order has been incorrect every single time and this has happened whether I ordered through DoorDash, Uber Eats, or directly through the Domino’s app.I don’t order often. I intentionally wait a few months between orders, thinking maybe things have improved. They haven’t. If you are considering delivery from this location, DO NOT waste your time or money. They consistently send the wrong order, and I truly don’t understand how hard it is to read a ticket, match it to the correct food, and deliver it to the correct address.What makes this even more frustrating is how these mistakes are “resolved.” Instead of correcting the order in good faith, they issue a “free medium pizza” coupon that forces you to spend an additional $10+ (plus delivery fees) just to use it. So your options are:
1. Eat food you didn’t order, or
2. Pay more money and HOPE they get it right the next time, which, based on experience, is unlikely.Gone are the days when you could call a pizza place, explain the mistake, and they would simply fix it. Now you’re given a digital coupon that still costs you money for THEIR ERROR.I genuinely wish this location had never opened. If I had the option to choose which Domino’s fulfilled my order, I would alwayS choose the Airline location. I’ve never had an issue with that store. This one, however, is hands-down the worst Domino’s location I’ve ever dealt with in Houston.If you are bold enough to order from this store, ONLY DO PICKUP so you can check your order in front of them, because they clearly do not care about delivery accuracy. I even confirmed with the delivery driver that they are simply handed a ticket and told to deliver whatever is given to them, which means the issue is happening inside the store.
At this point, the entire staff and management need to be reevaluated. If I could give this store zero stars, I WOULD!!Issuing a coupon that requires customers to spend additional money to correct your mistake is not accountability, it’s passing the cost of your error back to the customer.

Service: 1

I order pizza from here like 3 times and the pizza was good and the pizza driver where nice

Atmosphere: 1

Food: 3

Service: 5

It is Christmas Eve, I placed an online order just before closing. I wait inside while they fix the pizza. It's ready and I go to pay, they say the system is no longer available because its Christmas Eve and I have to pay cash. I dont have any, so I call a friend nearby to bring cash. They get shortly with cash, and then I am told it has to be exact change. I do not have it, so they do not want to give me the Pizza. The delivery guys that came back were nice enough to break a 20 for me so I could leave a 10 dollars. This was definitely a service issue, not one employee offered to take my payment with my card earlier before system shutdown, then when I got cash, no one told me exact change was needed. Whoever closed Christmas Eve had the worst customer service. Thank you to the delivery drivers.

Atmosphere: 1

Food: 3

Service: 1

Store refuses to complete app orders whether it be through uber eats or their own Dominos app

Service: 1

NEVER GOING HERE EVER AGAIN IN MY LIFE. They stole all of my 10 pizza boxes and left 40 students hungry and upset. Even leaving us on customer service call and did not answer back. That pizza was woth $100. I need to speak to the manager.

Atmosphere: 1

Food: 2

Service: 1

Ordered food from here 3 times and only received 1 order. We called multiple times and nobody answered. After being on hold for over 30 mins we finally talked to the “manager” and she was awful. She argued and said my pizza was delivered as I stared at my empty porch that had no pizza. I requested a refund but never received one….Not surprised. As an AGM of a restaurant myself I don’t understand how you operate like this. Do you not have standards or morals? You’re charging ppl for food they aren’t receiving and you’re ok with that? I’m embarrassed for you.

Service: 1

My experience was excellent due to the professionalism by staff and manager.

Atmosphere: 5

Food: 5

Service: 5

The driver got my order to me so fast! She was so nice and polite! And the pizza was perfectly made!

Atmosphere: 5

Food: 5

Service: 5

Y’all need to teach your employees how to pay attention to orders when making it because my pizza and boyfriends pizza are missing items

Atmosphere: 1

Food: 1

Service: 1

Terrible experience. Pizza was 30m late on delivery cold and not the correct crust. The tracker showed delivered 20min before it was actually delivered. (Possibly a way to hide their ineptitude) When I called to speak with manager I was placed on hold for 15 min while I drove to the store for a refund. Walked inside still on the phone to see they had the phone off the hook and ignoring all of the phone calls. The 18yr old manager was unbelievable rude when I addressed the issue all the while they had a family of 3 waiting to be helped.

Absolutely horrible!

Atmosphere: 1

Food: 1

Service: 1

Pay for a delivery than I never received, I went to Dominos and they hand me the cold pizzas after he drove 20m with them, and they refused to refund me my delivery fee

Atmosphere: 1

Food: 1

Service: 1

This location is a joke. Take your business somewhere else

This is my third order order order ordering from the app.Not only did the pizza come cold?But I asked for cheese to be on the pizza.And they put nope cheese.I checked my order and I placed it correctly very disappointed in this.Domino's on cross timbers.Never get what you asked for they won't deliver from the houston avenue to my address.So I guess i'm gonna have to start going to pick up my pizza

Food: 1

Service: 1

Placed the delivery order through Door Dash only to discover that they don't actually deliver it to me and after Domino's claimed it was delivered I called Door Dash and they reordered the meal at no charge to me. Ended up getting the original order and the redo.

Food on both orders was still hot and tasty.

Atmosphere: 3

Food: 5

Service: 3