Dunkin'
10705 Westheimer Rd, Houston
(713) 900-6370
Recent Reviews
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I always have a good experience here but today there was a short white skinny guy he was so rude and kept telling me how everything was “sold out” and told me to park on the side walk when there was no cars behind me. If he doesn’t want to work there, then he shouldn’t be there. Cause he has no good customer service what so ever.
Service: 1
Quick and good service
Will always and forever be my favorite coffee shop. Nothing tops Dunkin!
Atmosphere: 5
Food: 5
Service: 5
Mi ice coffee favorite 😍
Atmosphere: 5
Food: 5
Service: 5
I am a regular here and im talking ahout everyday, they have 3 ppl in the back and 1 infront, inside should be treated with same importance, the young ladie said “oh your not doordash then im not worried about you” if shes in charge then wow, customers should be prioritized as FIFO 3ppl and still cant use the drive through and she even told the kid in front taking orders to stop taking orders while like 6 ppl were in line
Atmosphere: 1
Food: 1
Service: 1
Lady at the counter made it right.
Got our oder mixed up but dint fuzz or said anything negative just changed one drink out of the 5 we order.
And her attitude was on point I wish I would have gotten her name.
Atmosphere: 4
Food: 5
Service: 5
My drinks are always amazing and the staff is so friendly.
Atmosphere: 5
Food: 5
Service: 5
The new management is on it! Great attitudes and vibes in the morning and they even go the extra mile for the kids!
AVOID THIS LOCATION.
Do not place a mobile order, but if you do, make sure you stay at the drive-thru window until you receive your order or else they will purposely tell you to move forward and put you on hold until you're forced to come inside to retrieve your order.
Horrible wait time every single time. I've come here and ordered ahead, hoping to have a swift experience.
Wanted a dozen glazed donuts. They had none! So went without a donut fix!
Restaurantji Recommends
Don't use this location- especially if you're in a rush.. they will be the greatest inconvenience for even the most simple order.
You will pay and receive only half of your order and even then, it will be mediocre.
This and the unprofessional staff that openly argues with eachother instead of focusing on your order. Just save yourself the waste of money and great inconvenience and go to a different location. They will ruin your mood and your day in a heartbeat.
My favorite place on earth. I come here so much they know me be name. They know my order, they always mix my drinks just right. I love the 1960 location ❤️❤️❤️❤️
Kinda sketchy place. Bathrooms need a key to access, so I'm assuming there's a lot of homeless activitie. Surprisingly enough, there are only a few places I've gone to that get my coffee right, and they nailed it, so great job!
Always an awesome experience !
The workers in the morning time are hardworkers and always give exceptional services and products .But as of 02/08/2025 around 12:35 the women at the front was unexceptionally rude and needs to be fired or spoken to.We had one mobile order and my order was pending because of the card so we were waiting for one order to load but it didnt work so I was just going to go with my sisters order ,when I was speaking saying I have one online order because my one didn’t work she said it was unacceptable to order and it wouldn’t be done and we were like what you don’t even know when we ordered this one which was earlier while mine was having trouble .She told us to come back around no please or thank you and we left and are now contacting higherups since what we did was so “unacceptable “.
3/4/25
It took more then the 48 hours to respond and still no one was able to help .They contacted my sister and then I contacted them and they said that they solved it with her and she got a drink on them but she infant did not nor me .It was the worst customer service ever and I will most definitely re-think of drinking here.
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