Came in for a large order with my parents and everything was perfect and if there was a miscommunication or anything it was resolved by Samantha and the manager , in which who have great customer service
Atmosphere: 5
Food: 5
Service: 5
S I
The employees are awful, rude, and so arrogant during the night shifts. People are fine during the day, usually. There have been a few times when they will close earlier than listed times. And they do not list items as unavailable on the app, so I have had several problems when mobile ordering and going just to have them tell me they don’t have my order because the machine is broken or they are out of stock. Annoying and irresponsible.
Atmosphere: 1
Food: 2
Service: 1
D Whittaker
I came through the drive through looking for donuts because couldn’t trust myself to go inside lol I ordered 1 filled donut and 1 munchkin (just a little something something to get me through my long drive) and was pleasantly surprised. It was late in the evening and the donuts were still fresh.
Atmosphere: 5
Food: 5
Service: 5
Nicole Sallada
I ordered a large hot chocolate and drove back to my hotel room. By time it cooled enough for me to even try it I was so disappointed. It literally tasted like water with a hint of chocolate. I took it back to them to see if they could fix it. I talked to one person who had to talk to another person who then had to call management to see if they could even fix it. They finally agreed to remake it. I take the new cup that is once again blazing hot (not complaining about the temp at all) back to my hotel just to try it and it tastes like water still. Tastes exactly the same.
This place is an absolute joke. No one knows what they can and can’t do. It’s pathetic.
Food: 1
Service: 1
Tonya Platten
I have given this location several attempts to be decent at representing the Dunking Donuts franchise. This is the only convenient location on my way into work and every single time it's a miss. They take too long, there are always different workers which lead me to believe it's not a great place to work, young kids who must not know what they're doing because the food is poorly put together and my drink is NEVER right. They have managed to make me dislike french vanilla iced coffee, as they never put enough or tooooo many ingredients. I can literally see the sugar and syrup sitting at the bottom and they put so much creamer that the coffee is almost white. I about choked on the first sip after ingesting large chunks of sugar. The bagel sandwiches are falling apart and the hashbrowns are a soggy mess. Do better!
Atmosphere: 2
Food: 2
Service: 2
djole78
very poorly run dunkin’. not particularly busy, but had to walk out given the incredibly snail-placed service!
Atmosphere: 1
Service: 1
Alex H
This is not the first time the employees have an attitude and be rude with me. Every time I go they get my order wrong or give me cold (hot coffee) but it will be the last time I step a foot in their
Atmosphere: 1
Food: 1
Service: 1
Andrea Figueroa
first of all , I have came to this location often since it’s the only one on my side of town. I have also , let go of the facts that sometimes they misread the label either give me the wrong cup size or food isn’t properly heated up. No biggies ! But today was so chaotic. the floor was mopped , their donut rack is out in the lobby and I placed a mobile order ahead of time so I went in seen on the screen my order was still in progress….ok while there’s 2 working the drive thru & one was doing the drinks but NOBODY asked if I placed a order or the deal was for be being in their establishment. Finally asked for my drink still wasn’t done…..BRUH…..ima assume he was new whoever did my drink because he just sat my drink down didn’t call my name didn’t say one single word which I couldn’t believe was my drink because it looked NOTHING like the app picture ! Basically this whole rant is about how unprofessional and unqualified this Dunkin’ Donuts is to corporate standards. See below for my proof i ordered what I wanted and what i received.
Atmosphere: 1
Food: 1
Service: 1
Lara M
This is by far the worst Dunkin and I’ve ever been to. I waited two months before I did this review. I loath that this is the only one on this side of town. They always get my order wrong. They are seldomly ready even when you place your order before you get here they ask you to pull over and park knowing that there’s nowhere to park and extremely hard to get out of their drive-through.
Atmosphere: 2
Food: 3
Service: 2
Nayeli Perez
Literally horrible customer service, when I first walked in they didn’t even acknowledge me. Also when I had a question about one of my drinks they turned around and walked off as I was speaking. I recommend just not going to this dunkin donut.
Awful. They never make my drink right. Matcha is always watered down
Atmosphere: 1
Food: 1
Service: 1
Tiffany Tilion
My latte was perfect. Luis & Samantha were very friendly & personable. I would return to this location. Taking off Star ⭐️ because the doughnuts are uncovered and right by the bathroom door where the public to walks by. Parking is a little.. meh. I went in the afternoon, I couldn’t imagine what it’s like in the a.m.
Atmosphere: 4
Food: 4
Service: 5
Kim Toppass
It was my daughter's birthday today. She wanted DD, so we drove 15 mi to S Shepherd DD. We ordered through the app and went through drive thru. By the time we got through the drive thru and picked up our order the food was lukewarm, the hash browns were limp and not even warm. Sadly, her birthday breakfast was sub par at best. Thank goodness her coffee was good, which you guys do well
Sabrina Abdulla
This place is a management disaster .
Atmosphere: 1
Food: 3
Service: 1
Renay Lloyd
The young lady working the drive through window was rude, I mean very rude. However the young man taking payments was very nice and made the experience better. The drink is 4 stars before my iced coffee was not accurate but it didn’t taste bad :)
Came in for a large order with my parents and everything was perfect and if there was a miscommunication or anything it was resolved by Samantha and the manager , in which who have great customer service
Atmosphere: 5
Food: 5
Service: 5
The employees are awful, rude, and so arrogant during the night shifts. People are fine during the day, usually. There have been a few times when they will close earlier than listed times. And they do not list items as unavailable on the app, so I have had several problems when mobile ordering and going just to have them tell me they don’t have my order because the machine is broken or they are out of stock. Annoying and irresponsible.
Atmosphere: 1
Food: 2
Service: 1
I came through the drive through looking for donuts because couldn’t trust myself to go inside lol I ordered 1 filled donut and 1 munchkin (just a little something something to get me through my long drive) and was pleasantly surprised. It was late in the evening and the donuts were still fresh.
Atmosphere: 5
Food: 5
Service: 5
I ordered a large hot chocolate and drove back to my hotel room. By time it cooled enough for me to even try it I was so disappointed. It literally tasted like water with a hint of chocolate. I took it back to them to see if they could fix it. I talked to one person who had to talk to another person who then had to call management to see if they could even fix it. They finally agreed to remake it. I take the new cup that is once again blazing hot (not complaining about the temp at all) back to my hotel just to try it and it tastes like water still. Tastes exactly the same.
This place is an absolute joke. No one knows what they can and can’t do. It’s pathetic.
Food: 1
Service: 1
I have given this location several attempts to be decent at representing the Dunking Donuts franchise. This is the only convenient location on my way into work and every single time it's a miss. They take too long, there are always different workers which lead me to believe it's not a great place to work, young kids who must not know what they're doing because the food is poorly put together and my drink is NEVER right. They have managed to make me dislike french vanilla iced coffee, as they never put enough or tooooo many ingredients. I can literally see the sugar and syrup sitting at the bottom and they put so much creamer that the coffee is almost white. I about choked on the first sip after ingesting large chunks of sugar. The bagel sandwiches are falling apart and the hashbrowns are a soggy mess. Do better!
Atmosphere: 2
Food: 2
Service: 2
very poorly run dunkin’. not particularly busy,
but had to walk out given the incredibly snail-placed service!
Atmosphere: 1
Service: 1
This is not the first time the employees have an attitude and be rude with me. Every time I go they get my order wrong or give me cold (hot coffee) but it will be the last time I step a foot in their
Atmosphere: 1
Food: 1
Service: 1
first of all , I have came to this location often since it’s the only one on my side of town. I have also , let go of the facts that sometimes they misread the label either give me the wrong cup size or food isn’t properly heated up. No biggies ! But today was so chaotic. the floor was mopped , their donut rack is out in the lobby and I placed a mobile order ahead of time so I went in seen on the screen my order was still in progress….ok while there’s 2 working the drive thru & one was doing the drinks but NOBODY asked if I placed a order or the deal was for be being in their establishment. Finally asked for my drink still wasn’t done…..BRUH…..ima assume he was new whoever did my drink because he just sat my drink down didn’t call my name didn’t say one single word which I couldn’t believe was my drink because it looked NOTHING like the app picture ! Basically this whole rant is about how unprofessional and unqualified this Dunkin’ Donuts is to corporate standards. See below for my proof i ordered what I wanted and what i received.
Atmosphere: 1
Food: 1
Service: 1
This is by far the worst Dunkin and I’ve ever been to. I waited two months before I did this review. I loath that this is the only one on this side of town. They always get my order wrong. They are seldomly ready even when you place your order before you get here they ask you to pull over and park knowing that there’s nowhere to park and extremely hard to get out of their drive-through.
Atmosphere: 2
Food: 3
Service: 2
Literally horrible customer service, when I first walked in they didn’t even acknowledge me. Also when I had a question about one of my drinks they turned around and walked off as I was speaking. I recommend just not going to this dunkin donut.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Awful. They never make my drink right. Matcha is always watered down
Atmosphere: 1
Food: 1
Service: 1
My latte was perfect. Luis & Samantha were very friendly & personable. I would return to this location. Taking off Star ⭐️ because the doughnuts are uncovered and right by the bathroom door where the public to walks by. Parking is a little.. meh. I went in the afternoon, I couldn’t imagine what it’s like in the a.m.
Atmosphere: 4
Food: 4
Service: 5
It was my daughter's birthday today. She wanted DD, so we drove 15 mi to S Shepherd DD. We ordered through the app and went through drive thru. By the time we got through the drive thru and picked up our order the food was lukewarm, the hash browns were limp and not even warm. Sadly, her birthday breakfast was sub par at best. Thank goodness her coffee was good, which you guys do well
This place is a management disaster .
Atmosphere: 1
Food: 3
Service: 1
The young lady working the drive through window was rude, I mean very rude. However the young man taking payments was very nice and made the experience better. The drink is 4 stars before my iced coffee was not accurate but it didn’t taste bad :)
Atmosphere: 2
Food: 4
Service: 2
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