We love having a Dunkin in our neighborhood! Service is fast most of the time unless they are super busy, but it’s understandable for a small delay. They do a great job!
Atmosphere: 5
Food: 5
Service: 5
Lillian Collins
The guy who was working front counter was very friendly and helpful
Atmosphere: 5
Food: 4
Service: 5
LUIS COLON
Dropped by and they were done for the night an hour before closing? Close an hour earlier so I will not waiste my time driving there.
Service: 1
Jackson Hammonds
Place is kept very clean
Dhruvisha Shah
Bagel is chewy and not fresh
Atmosphere: 3
Food: 1
Service: 2
Syed Zeeshan Khalid
Manager is disrespectful and told me nect time order from drive thru when i came to the window
Glendalise Roberts
Great coffee
Atmosphere: 5
Food: 5
Service: 5
MyLpsChannel!
I love the avocado toast w bacon so much! Addicting
I’ve always appreciated the consistency and service at your stores. I regularly visit the Fry Rd location in Cypress, TX, and have always had a positive experience there.
However, I recently visited a different location at 10220 Louetta Rd, #700, Houston, TX 77070, and unfortunately, the experience was very disappointing.
When I arrived at the drive-thru window, I noticed that my matcha drink had been made with whole milk instead of the milk option I requested. I politely asked the team member at the window to remake it with the correct milk. During this interaction, I also noticed that she was not wearing gloves while handling my food and drink.
When I asked why gloves weren’t used , especially when handling food the team member stated that she didn’t take the original order because she had just returned from the restroom. I explained that this was even more reason why hygiene practices such as wearing gloves are essential, especially in food service.
Unfortunately, instead of addressing the concern professionally, the employee responded with a dismissive attitude and mentioned that she was one of the managers. She also stated that she didn’t care if I filed a complaint. Naturally, I returned the food and asked for a full refund given the circumstances
This experience left me deeply concerned about the cleanliness standards, food safety practices, and customer serviceat this particular location. As a paying customer, I expect food to be handled safely and respectfully, and for concerns to be addressed appropriately not dismissed.
I will not be returning to this location, and I sincerely hope that you will take the time to retrain the staff on hygiene protocols and customer interaction expectations. Other customers deserve to feel confident that their food is being prepared safely and professionally.
Дэвид Pomo
Don’t go or order from this location the managers are rude and the workers do not care about making the customers happy. I ordered online on the app 15 minutes before heading to the store then when I got there they told me that it will take 30 minutes for my order to be ready then I waited for 45 minutes my order still wasn’t ready. Then I complained to the manager and she didn’t care
Donna Lee
The worst coffee and doughnuts. I couldn't even drink the iced coffee. Doughnuts were stale.
Salem Galicia
Ridiculous how people give attitude while working. I cant get a simple coolatta done well. Ive been to many locations and this one by far was the worst! The blond haired kid just straight up didnt do my coolatta again. Ridiculous. This legit tastes extremely sour
Phi
Denise? Worked drive thru 4/16 @10am great customer service !!
They're not open when they say they are.
Atmosphere: 1
Food: 1
Service: 1
We love having a Dunkin in our neighborhood! Service is fast most of the time unless they are super busy, but it’s understandable for a small delay. They do a great job!
Atmosphere: 5
Food: 5
Service: 5
The guy who was working front counter was very friendly and helpful
Atmosphere: 5
Food: 4
Service: 5
Dropped by and they were done for the night an hour before closing? Close an hour earlier so I will not waiste my time driving there.
Service: 1
Place is kept very clean
Bagel is chewy and not fresh
Atmosphere: 3
Food: 1
Service: 2
Manager is disrespectful and told me nect time order from drive thru when i came to the window
Great coffee
Atmosphere: 5
Food: 5
Service: 5
I love the avocado toast w bacon so much! Addicting
New manager is very admirable
Restaurantji Recommends
I’ve always appreciated the consistency and service at your stores. I regularly visit the Fry Rd location in Cypress, TX, and have always had a positive experience there.
However, I recently visited a different location at 10220 Louetta Rd, #700, Houston, TX 77070, and unfortunately, the experience was very disappointing.
When I arrived at the drive-thru window, I noticed that my matcha drink had been made with whole milk instead of the milk option I requested. I politely asked the team member at the window to remake it with the correct milk. During this interaction, I also noticed that she was not wearing gloves while handling my food and drink.
When I asked why gloves weren’t used , especially when handling food the team member stated that she didn’t take the original order because she had just returned from the restroom. I explained that this was even more reason why hygiene practices such as wearing gloves are essential, especially in food service.
Unfortunately, instead of addressing the concern professionally, the employee responded with a dismissive attitude and mentioned that she was one of the managers. She also stated that she didn’t care if I filed a complaint. Naturally, I returned the food and asked for a full refund given the circumstances
This experience left me deeply concerned about the cleanliness standards, food safety practices, and customer serviceat this particular location. As a paying customer, I expect food to be handled safely and respectfully, and for concerns to be addressed appropriately not dismissed.
I will not be returning to this location, and I sincerely hope that you will take the time to retrain the staff on hygiene protocols and customer interaction expectations. Other customers deserve to feel confident that their food is being prepared safely and professionally.
Don’t go or order from this location the managers are rude and the workers do not care about making the customers happy. I ordered online on the app 15 minutes before heading to the store then when I got there they told me that it will take 30 minutes for my order to be ready then I waited for 45 minutes my order still wasn’t ready. Then I complained to the manager and she didn’t care
The worst coffee and doughnuts. I couldn't even drink the iced coffee. Doughnuts were stale.
Ridiculous how people give attitude while working. I cant get a simple coolatta done well. Ive been to many locations and this one by far was the worst! The blond haired kid just straight up didnt do my coolatta again. Ridiculous. This legit tastes extremely sour
Denise? Worked drive thru 4/16 @10am great customer service !!
Loading...