The bartender and manager on 10/31 were out right horrific. The experience was so horrible I will most certainly file a complaint with the Attorney General, BBB to small claims court..I have much more to say.. I will update
Service: 1
Felicity Paul
I Sat at the bar and asked for henny with coke. The bartender proceeded to pick up a glass of flat coke and poured it into my drink. I tried to ignore it and just sip on it but it was nasty. I asked for another drink to see if she would do it again and she did. I then asked her to get fresh coke from the fountain and it was still flat. Definitely not coming back to get drinks. Who leaves coke in a glass? It needs to be a fresh coke.
Atmosphere: 2
Service: 2
Jamia Shute
Poor service and automatic gratuity. My server did not take my order correctly and added extra items, when it was time to go we had to walk toward exit in order to pay the bill but you get what you get at this kind of place
Atmosphere: 3
Food: 4
Service: 2
Marcus Talamantez
They add a tip on without mentioning it You don't see it until after you get your receipt. Took my daughter for her birthday and just paid 30 on a 100 tab.. service wasn't THAT good.
Atmosphere: 3
Food: 3
Service: 3
Audrey Keller
I gave them 1 star because i need to write this review. First of all, let's talk about how rude the staff was , Possibly the worst customer service I have ever experienced in my life. And to add insult to injury the food was terrible! Paid almost $20 for a catfish plate that's should have been free.
Atmosphere: 1
Food: 1
Service: 1
vt500 ascott
Ok I’ve never eaten here ever but I read the one star reviews and apparently this place adds an automatic gratuity of 27% to every bill. That’s….bad…..on so many levels. Never mind the 27% which is just outright theft, the big problem is the automatic part. Do you know why the restaurant industry is the way that it is? Because if the waitstaff isn’t compensated directly according to the level of service it provides every table, then the level of service given to ALL tables is BAD. So until/unless they drop the auto-grat policy, stay away. Stay far away….
Salim B
Fat Crab on Westheimer has really good seafood — the snow crab and garlic butter sauce were full of flavor, and the portions were big. The place has a nice vibe, great for late night seafood cravings. Service can be a little slow at times, but the staff were friendly and the food was worth the wait. Definitely a good spot if you like Cajun-style seafood in Houston.
Atmosphere: 5
Food: 5
Service: 5
Ahmed chaudhary
No good service
Atmosphere: 1
Food: 1
Service: 1
Jordan Singleton
This place hits every time I come. One of my fav seafood spots in Houston.
Atmosphere: 5
Food: 5
Service: 5
BARAK WORLD
If you love fried seafood you should definitely check this place out. The calamari was awesome and corn on cob taste so good...
Came back a year later, still has the worst customer service in the city of Houston
Atmosphere: 5
Food: 5
Service: 1
Aidul Rahman
Front guy got us seated. Made us wait for 30mins no service, just menu on table. Not even busy, no one comes to even take the drink order. Worker doesn't seems want to work not even welcoming us smh. I wish could give 0 star. Worse experience ever and worse part is I don't even write review and this place make me lol
Atmosphere: 1
Food: 1
Service: 1
Victoria
The food was amazing! We weren’t impressed with the service but everything else was great!
Atmosphere: 5
Food: 5
Service: 3
Kierra Berry
Lamont was fantastic! Great energy & he was very respectful! We will definitely be back soon!!! 10000/10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Shrimp Rice
Whitney G
My server was great food was definitely not worth it!
The bartender and manager on 10/31 were out right horrific. The experience was so horrible I will most certainly file a complaint with the Attorney General, BBB to small claims court..I have much more to say.. I will update
Service: 1
I Sat at the bar and asked for henny with coke. The bartender proceeded to pick up a glass of flat coke and poured it into my drink. I tried to ignore it and just sip on it but it was nasty. I asked for another drink to see if she would do it again and she did. I then asked her to get fresh coke from the fountain and it was still flat. Definitely not coming back to get drinks. Who leaves coke in a glass? It needs to be a fresh coke.
Atmosphere: 2
Service: 2
Poor service and automatic gratuity. My server did not take my order correctly and added extra items, when it was time to go we had to walk toward exit in order to pay the bill but you get what you get at this kind of place
Atmosphere: 3
Food: 4
Service: 2
They add a tip on without mentioning it
You don't see it until after you get your receipt. Took my daughter for her birthday and just paid 30 on a 100 tab.. service wasn't THAT good.
Atmosphere: 3
Food: 3
Service: 3
I gave them 1 star because i need to write this review. First of all, let's talk about how rude the staff was , Possibly the worst customer service I have ever experienced in my life. And to add insult to injury the food was terrible! Paid almost $20 for a catfish plate that's should have been free.
Atmosphere: 1
Food: 1
Service: 1
Ok I’ve never eaten here ever but I read the one star reviews and apparently this place adds an automatic gratuity of 27% to every bill. That’s….bad…..on so many levels. Never mind the 27% which is just outright theft, the big problem is the automatic part. Do you know why the restaurant industry is the way that it is? Because if the waitstaff isn’t compensated directly according to the level of service it provides every table, then the level of service given to ALL tables is BAD. So until/unless they drop the auto-grat policy, stay away. Stay far away….
Fat Crab on Westheimer has really good seafood — the snow crab and garlic butter sauce were full of flavor, and the portions were big. The place has a nice vibe, great for late night seafood cravings. Service can be a little slow at times, but the staff were friendly and the food was worth the wait. Definitely a good spot if you like Cajun-style seafood in Houston.
Atmosphere: 5
Food: 5
Service: 5
No good service
Atmosphere: 1
Food: 1
Service: 1
This place hits every time I come. One of my fav seafood spots in Houston.
Atmosphere: 5
Food: 5
Service: 5
If you love fried seafood you should definitely check this place out. The calamari was awesome and corn on cob taste so good...
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Came back a year later, still has the worst customer service in the city of Houston
Atmosphere: 5
Food: 5
Service: 1
Front guy got us seated. Made us wait for 30mins no service, just menu on table. Not even busy, no one comes to even take the drink order. Worker doesn't seems want to work not even welcoming us smh. I wish could give 0 star. Worse experience ever and worse part is I don't even write review and this place make me lol
Atmosphere: 1
Food: 1
Service: 1
The food was amazing! We weren’t impressed with the service but everything else was great!
Atmosphere: 5
Food: 5
Service: 3
Lamont was fantastic! Great energy & he was very respectful! We will definitely be back soon!!! 10000/10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Shrimp Rice
My server was great food was definitely not worth it!
Atmosphere: 3
Food: 1
Service: 5
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