We are frequent customers and everything was going very well until recently they sold us a coffee that I don't know if it was old or poorly roasted. We brought the coffee beans as they sold it plus a ground sample to show them that it was wrong, we explained what was happening, the grinder rattled as if it were grinding stones, once we used another coffee we verified that it was not the grinder. The lady who helped us said that they couldn't do anything, that they didn't cover the warranty, that in the future they would start putting labels on the packages with the roasting date so that customers would know that it wasn't old. I wonder what good it is for us when a situation like ours occurs. The coffee ended up in the store's trash can and we lost our money.
Atmosphere: 5
Food: 3
Service: 1
Yurina N.
We are frequent customers and everything was going very well until recently they sold us a coffee that I don't know if it was old or poorly roasted. We brought the coffee beans as they sold it plus a ground sample to show them that it was wrong, we explained what was happening, the grinder rattled as if it were grinding stones, once we used another coffee we verified that it was not the grinder. The lady who helped us said that they couldn't do anything, that they didn't cover the warranty, that in the future they would start putting labels on the packages with the roasting date so that customers would know that it wasn't old. I wonder what good it is for us when a situation like ours occurs. The coffee ended up in the store's trash can and we lost our money.
Gio
Staff is super friendly and helpful, if you buy ground coffee at the supermarket this is a step up.But the coffee is OK at best if you are very into coffee.Most beans are dark, there is no roast date on them and how much aroma/flavor his hit and miss.If you are expecting Third Wave/Light roasts/Recently roasted beans this might not be the place.Parking: Parking in front of the place.
Kell Dubs
Very helpful staff! Smells wonderful, of course.To be probably the 7 hundredth person to say so, we do miss the old location's look and feel from when I went there when I was much younger. But the trade off is very efficient. You select, they get. The girl that helped us was totally top tier in every way. Great prices, also!! My sister loooooved her gifts we got her from here.
Atmosphere: 4
Food: 5
Service: 5
R K.
Super rude staff. I called to check on the order I placed. The caller immediately smirked (yes it was smirk, not a friendly laugh) before she even said any word and said in a very condescending tone "we don't deal with orders placed online but I'll take a look. What's ur name." What she said didn't even make any sense and it certainly didn't give off I'll assist you vibe. Then within literally 2 seconds, she repeats in a louder demanding tone, "WHAT IS YOUR NAME." I confronted her right at that moment as she was blatantly RUDE to me, then she adjusted her behavior. It shouldn't have to take me calling her out on her rudeness before she sounded more assisting. She SHOULD'VE been assisting and welcoming from the beginning! Ruined my morning! Coffee may be good but they need to treat their customers right. Plain rudeness! Because of her rudeness you can guarantee I'll never purchase another coffee from this place again! I already purchased $70 worth of coffee on this recent order only (probably way more including previous purchases) but this will be the last time I'll be returning to this place with condescending staff! I am not putting up with anyone's rudeness. If you wanna keep loyal customers, train ur staff right.
Ivan Ramirez
Top quality roasting. Friendly, knowledgeable, and humble people. They have something for all types of coffee drinkers.
Atmosphere: 5
Food: 5
Service: 5
Chris Mann
Wonderful people and great coffee! The owners and staffers are always super helpful, convenient location and no cream or sugar needed for their beans! Worth every sip and penny for the drive from Montgomery County every few months.
Madeline Rodriguez
This is my go to spot for coffee for my office and home. Melissa and Mikael are always so friendly and thoughtful whenever I come in, whether it’s for my afternoon pick me up or the large order I place for the workplace. They are very knowledgeable about every coffee that they stock and always make solid recommendations based on my preferences! I also love stopping in for their iced coffees on tap. Great prices, friendly service, an overall great small business in Houston.
Janet P
Best coffee roaster in Houston. I travel there regularly to get my beans, Mexican Altura is my go-to coffee because of its low acidity. I have tried & like the Mocha Java, Peru Chanchamayo & others. Give them a try, tell them your preference & I'm sure they'll have the right roast for you.
Glenn Travis
I always have a nice visit when I make our "coffee run" here. Everyone is friendly and they know their products. There are also plenty of little side snacks that one can purchase to eat with one's coffee and a plethora of coffee makers, gadgets and cups. One can also order coffee online which is handy (during the pandemic for sure). Then there is the added bonus of how nice the coffee makes our car smell on the trip home.
I stumbled in here because I was in the area and actually just wanted a cup of coffee. When I realized it was just coffee beans, I thought I would still do a little shopping. I hate grocery store coffee and am still working off coffee from a coffee shop in New Orleans when I was on vacation so it was long overdue that I stumbled into a place like this.I absolutely love the smells and the aesthetics of the shop. It is very small but feels homey. Melissa welcomed me when I walked in even though she was helping another customer. It felt like this was a place that has a lot of regulars as the customer in front of me was buying 11 bags. I did not feel unwelcomed as a newcomer.The selection was more than I could ask for and I was happy there were some flavored/sweet options . I purchased turtle pecan and snickerstrudel. I appreciated the 1/2 lb option and thought it was affordable. Melissa explained the process and confirmed what kind of coffee maker I had at home so my beans were given to me properly. She was very friendly and I loved all the choices. I will be back!
Thomas Packer
No hype just great affordable coffee. Skip all these Instagram hyped up places.
Kenia Zamora
Went in with little knowledge of coffee beans. I was going in to find a gift for a coffee lover. The gentleman in the front was patience and gave me some understanding in the different origins and flavors. Loved my experience!
Michael Chase
House of Coffee Beans is the best! Great selection of fresh coffees, very helpful and knowledgeable staff, pleasant atmosphere. I've been going here for over 20 years!
Kim Cole
Excellent service, great coffee, so many varieties!
We are frequent customers and everything was going very well until recently they sold us a coffee that I don't know if it was old or poorly roasted. We brought the coffee beans as they sold it plus a ground sample to show them that it was wrong, we explained what was happening, the grinder rattled as if it were grinding stones, once we used another coffee we verified that it was not the grinder. The lady who helped us said that they couldn't do anything, that they didn't cover the warranty, that in the future they would start putting labels on the packages with the roasting date so that customers would know that it wasn't old. I wonder what good it is for us when a situation like ours occurs. The coffee ended up in the store's trash can and we lost our money.
Atmosphere: 5
Food: 3
Service: 1
We are frequent customers and everything was going very well until recently they sold us a coffee that I don't know if it was old or poorly roasted. We brought the coffee beans as they sold it plus a ground sample to show them that it was wrong, we explained what was happening, the grinder rattled as if it were grinding stones, once we used another coffee we verified that it was not the grinder. The lady who helped us said that they couldn't do anything, that they didn't cover the warranty, that in the future they would start putting labels on the packages with the roasting date so that customers would know that it wasn't old. I wonder what good it is for us when a situation like ours occurs. The coffee ended up in the store's trash can and we lost our money.
Staff is super friendly and helpful, if you buy ground coffee at the supermarket this is a step up.But the coffee is OK at best if you are very into coffee.Most beans are dark, there is no roast date on them and how much aroma/flavor his hit and miss.If you are expecting Third Wave/Light roasts/Recently roasted beans this might not be the place.Parking: Parking in front of the place.
Very helpful staff! Smells wonderful, of course.To be probably the 7 hundredth person to say so, we do miss the old location's look and feel from when I went there when I was much younger. But the trade off is very efficient. You select, they get. The girl that helped us was totally top tier in every way. Great prices, also!! My sister loooooved her gifts we got her from here.
Atmosphere: 4
Food: 5
Service: 5
Super rude staff. I called to check on the order I placed. The caller immediately smirked (yes it was smirk, not a friendly laugh) before she even said any word and said in a very condescending tone "we don't deal with orders placed online but I'll take a look. What's ur name." What she said didn't even make any sense and it certainly didn't give off I'll assist you vibe. Then within literally 2 seconds, she repeats in a louder demanding tone, "WHAT IS YOUR NAME." I confronted her right at that moment as she was blatantly RUDE to me, then she adjusted her behavior. It shouldn't have to take me calling her out on her rudeness before she sounded more assisting. She SHOULD'VE been assisting and welcoming from the beginning! Ruined my morning! Coffee may be good but they need to treat their customers right. Plain rudeness! Because of her rudeness you can guarantee I'll never purchase another coffee from this place again! I already purchased $70 worth of coffee on this recent order only (probably way more including previous purchases) but this will be the last time I'll be returning to this place with condescending staff! I am not putting up with anyone's rudeness. If you wanna keep loyal customers, train ur staff right.
Top quality roasting. Friendly, knowledgeable, and humble people. They have something for all types of coffee drinkers.
Atmosphere: 5
Food: 5
Service: 5
Wonderful people and great coffee! The owners and staffers are always super helpful, convenient location and no cream or sugar needed for their beans! Worth every sip and penny for the drive from Montgomery County every few months.
This is my go to spot for coffee for my office and home. Melissa and Mikael are always so friendly and thoughtful whenever I come in, whether it’s for my afternoon pick me up or the large order I place for the workplace. They are very knowledgeable about every coffee that they stock and always make solid recommendations based on my preferences! I also love stopping in for their iced coffees on tap. Great prices, friendly service, an overall great small business in Houston.
Best coffee roaster in Houston. I travel there regularly to get my beans, Mexican Altura is my go-to coffee because of its low acidity. I have tried & like the Mocha Java, Peru Chanchamayo & others. Give them a try, tell them your preference & I'm sure they'll have the right roast for you.
I always have a nice visit when I make our "coffee run" here. Everyone is friendly and they know their products. There are also plenty of little side snacks that one can purchase to eat with one's coffee and a plethora of coffee makers, gadgets and cups. One can also order coffee online which is handy (during the pandemic for sure). Then there is the added bonus of how nice the coffee makes our car smell on the trip home.
Restaurantji Recommends
I stumbled in here because I was in the area and actually just wanted a cup of coffee. When I realized it was just coffee beans, I thought I would still do a little shopping. I hate grocery store coffee and am still working off coffee from a coffee shop in New Orleans when I was on vacation so it was long overdue that I stumbled into a place like this.I absolutely love the smells and the aesthetics of the shop. It is very small but feels homey. Melissa welcomed me when I walked in even though she was helping another customer. It felt like this was a place that has a lot of regulars as the customer in front of me was buying 11 bags. I did not feel unwelcomed as a newcomer.The selection was more than I could ask for and I was happy there were some flavored/sweet options . I purchased turtle pecan and snickerstrudel. I appreciated the 1/2 lb option and thought it was affordable. Melissa explained the process and confirmed what kind of coffee maker I had at home so my beans were given to me properly. She was very friendly and I loved all the choices. I will be back!
No hype just great affordable coffee. Skip all these Instagram hyped up places.
Went in with little knowledge of coffee beans. I was going in to find a gift for a coffee lover. The gentleman in the front was patience and gave me some understanding in the different origins and flavors. Loved my experience!
House of Coffee Beans is the best! Great selection of fresh coffees, very helpful and knowledgeable staff, pleasant atmosphere. I've been going here for over 20 years!
Excellent service, great coffee, so many varieties!