They kick you out if you come with your service dog and they judge you a lot. I couldnt even finished my already paid glass of wine.
PJ Till
Typical excellent Hillstone restaurant. Fish, ribs, and French dip are phenomenal.
Atmosphere: 5
Food: 5
Service: 5
A Google User
went there for New Year's Eve and as always have never been disappointed.
Atmosphere: 5
Food: 5
Service: 5
Carolyn Brown
My chemo (no hair) spouse was asked by the hostess to remove his cap-not a good practice in a city known for their med hospitals! There were other clients in the restaurant with caps/cowboy hats-very discriminating.
Atmosphere: 2
Food: 4
Service: 2
B V
I love sitting at the dinning areas but when I come alone I like to sit at the bar the atmosphere is warm, classy, and comfortable without ever feeling over crowded. I ordered the smoked salmon and Caesar salad, both super fresh and full of flavor. No wait, great service, and the location is perfect whether you’re grabbing a quick bite or settling in for a relaxed evening. Always a consistently great experience.
Atmosphere: 5
Food: 5
Service: 5
Darlene Humphrey
Waiters are snobby
Atmosphere: 5
Food: 5
Service: 3
Di Gregorio Vincenzo
This was another experience, ribs are super delicious meat will melt in your mouth, I try the pork mmmmmmm so good, red cabbage so good, everything was amazing, this restaurant deserves more starts , staff incredible good friendly , anyone came to Houston have to came eat here thank u so much Vinny
Atmosphere: 5
Food: 5
Service: 5
stone larkin
The general manager needs to be fired absolutely ridiculous how they handle guest
Atmosphere: 3
Food: 5
Service: 1
Sheryl Levin
We have had lunch and dinner frequently at the Hillstone Restaurant on Kirby. Today, we had a very special birthday that we wanted to celebrate. We explained the situation to the Manager, but she steadfast in her reply that she refused to sit 6 people together! No matter how much we agreed to a compromise, her solution was to insist that the best she could do, was to seat us three and three at two different tables. We were not looking “ for a fine dining experience” just six close friends looking to celebrate a birthday! The food and waitstaff were terrific. The restaurant was not full and some flexibility in the situation would have gone a long way toward ensuring we would return and been extremely grateful for the courtesy!
This restaurant was chosen to celebrate the birthday of a lady in a group of 6 women. Upon requesting a table to accommodate us we were informed that Hillstone’s do not have seating for 6. We had no idea this was a rule otherwise we would have taken our celebration elsewhere. Since at the time of our arrival the restaurant was less than quarter occupied we asked to speak with the manager on duty. (I should mention we were a group of seniors ) The Manageress on duty was furthest from one that should be in a position of authority in a service oriented business. She was aggressive, hostile, abrasive & down right mean. Her explanation for not accommodating 6 was “they wanted to honor their atmosphere of intimacy “and 4 or 5 (with a push) was their rule.! We opted for 2 tables of 3 (close by) We had time constraints otherwise we would have left. When it was time for “birthday girl “ to blow out her candle we “squeezed together at the one table to wish her well, To our absolute disgust & horror the awful Manageress appeared, and, as If in school - ordered the ladies back to their table! It was with much regret that we sanctioned her unattractive persona by spending our dollars in that establishment, I truly hope that a “higher up” from the corporate division of Hillstones gets to read this review. It seems to me that good judgment, and a friendly manner would be an automatic requirement for a managerial position. Regrettably this manageress had none of those, quite the opposite ! Her behavior was to say the least, demeaning. The end result is pretty much a negative.
Food: 5
Chanell Roberts
I would give it 10 stars if I could! Food and drinks are always perfection!
Atmosphere: 5
Food: 5
Service: 5
Callahan Hinckley
Staff is awful. You won’t find more rude people. They kicked us out of a table after only being there an hour. Repeatedly made rude comments
Atmosphere: 1
Food: 1
Service: 1
Nikki Chartian
Drinks and food were great. Staff very friendly and attentive. We sat the bar, which is full service. All Drinks were served in frosted glasses, never watered down or warm. Not cheap, pricey but worth it.
Atmosphere: 5
Food: 5
Service: 5
Joseph Barnett
The customer service here is non-existent. I had clients driving in from Tyler (4 hour drive), and when we checked in the hostess was very disrespectful and refused to seat our party due to having a party of 6. Two of this party were small kids. The restaurant was EMPTY!
She (the hostess) had a holier than thou attitude, was rude, and probably is just a miserable person that likes to use what little power she has to make other people miserable. 0 out of 5 stars, do not go here.
They kick you out if you come with your service dog and they judge you a lot. I couldnt even finished my already paid glass of wine.
Typical excellent Hillstone restaurant. Fish, ribs, and French dip are phenomenal.
Atmosphere: 5
Food: 5
Service: 5
went there for New Year's Eve and as always have never been disappointed.
Atmosphere: 5
Food: 5
Service: 5
My chemo (no hair) spouse was asked by the hostess to remove his cap-not a good practice in a city known for their med hospitals! There were other clients in the restaurant with caps/cowboy hats-very discriminating.
Atmosphere: 2
Food: 4
Service: 2
I love sitting at the dinning areas but when I come alone I like to sit at the bar the atmosphere is warm, classy, and comfortable without ever feeling over crowded. I ordered the smoked salmon and Caesar salad, both super fresh and full of flavor. No wait, great service, and the location is perfect whether you’re grabbing a quick bite or settling in for a relaxed evening. Always a consistently great experience.
Atmosphere: 5
Food: 5
Service: 5
Waiters are snobby
Atmosphere: 5
Food: 5
Service: 3
This was another experience, ribs are super delicious meat will melt in your mouth, I try the pork mmmmmmm so good, red cabbage so good, everything was amazing, this restaurant deserves more starts , staff incredible good friendly , anyone came to Houston have to came eat here thank u so much Vinny
Atmosphere: 5
Food: 5
Service: 5
The general manager needs to be fired absolutely ridiculous how they handle guest
Atmosphere: 3
Food: 5
Service: 1
We have had lunch and dinner frequently at the Hillstone Restaurant on Kirby. Today, we had a very special birthday that we wanted to celebrate. We explained the situation to the Manager, but she steadfast in her reply that she refused to sit 6 people together! No matter how much we agreed to a compromise, her solution was to insist that the best she could do, was to seat us three and three at two different tables. We were not looking “ for a fine dining experience” just six close friends looking to celebrate a birthday! The food and waitstaff were terrific. The restaurant was not full and some flexibility in the situation would have gone a long way toward ensuring we would return and been extremely grateful for the courtesy!
Always the best food and service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Hillstones 4848 Kirby,Houston
11/29/25 12.30pm
This restaurant was chosen to celebrate
the birthday of a lady in a group of 6 women.
Upon requesting a table to accommodate
us we were informed that Hillstone’s do not have seating for 6. We had no idea this was a rule otherwise we would have taken our celebration elsewhere.
Since at the time of our arrival the restaurant
was less than quarter occupied we asked to speak with the manager on duty. (I should mention we were a group of seniors )
The Manageress on duty was furthest
from one that should be in a position of
authority in a service oriented business.
She was aggressive, hostile, abrasive
& down right mean. Her explanation
for not accommodating 6 was “they wanted to honor their atmosphere of intimacy “and 4 or 5 (with a push) was their rule.!
We opted for 2 tables of 3 (close by)
We had time constraints otherwise we
would have left.
When it was time for “birthday girl “
to blow out her candle we “squeezed
together at the one table to wish her well,
To our absolute disgust & horror the
awful Manageress appeared, and, as
If in school - ordered the ladies back
to their table!
It was with much regret
that we sanctioned her unattractive
persona by spending our dollars in
that establishment,
I truly hope that a “higher up” from
the corporate division of Hillstones
gets to read this review. It seems to me that good judgment, and a friendly manner
would be an automatic requirement for
a managerial position. Regrettably
this manageress had none of those,
quite the opposite !
Her behavior was to say the least,
demeaning. The end result is pretty
much a negative.
Food: 5
I would give it 10 stars if I could! Food and drinks are always perfection!
Atmosphere: 5
Food: 5
Service: 5
Staff is awful. You won’t find more rude people. They kicked us out of a table after only being there an hour. Repeatedly made rude comments
Atmosphere: 1
Food: 1
Service: 1
Drinks and food were great. Staff very friendly and attentive. We sat the bar, which is full service. All Drinks were served in frosted glasses, never watered down or warm. Not cheap, pricey but worth it.
Atmosphere: 5
Food: 5
Service: 5
The customer service here is non-existent. I had clients driving in from Tyler (4 hour drive), and when we checked in the hostess was very disrespectful and refused to seat our party due to having a party of 6. Two of this party were small kids. The restaurant was EMPTY!
She (the hostess) had a holier than thou attitude, was rude, and probably is just a miserable person that likes to use what little power she has to make other people miserable. 0 out of 5 stars, do not go here.
Atmosphere: 1
Service: 1
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