For not being busy at this location, they move slow to take the order, to make it, and to bring it out. Now I remember why I don't like coming to this one.
Cornelius Harrison III
When I walked into this Jack in the Box on 03/29/25 around 8 a.m, there wasn't a customer in sight. I was the only customer in the store. I waited 6 minutes without anyone acknowledging me.. The woman with the head phones saw me at the counter but didn't say anything. I noticed one worker cooking the food and he wasn't using gloves. Ok, I'm okay without gloves if you're thoroughly washing your hands. However, when he was making someone's taco's who ordered from the drive thru, he literally put his finger in his mouth biting his nail and proceeded to touching the food without washing his hands. After witnessing that, I immediately left. That's gross and possibly can cause food poisoning. To the manager or owner who I know is going to respond on this post, please change or warn your staff about cleaniness. Heed the warning before you suffer a lawsuit and you'll wish you did something different. The store was dirty. I've been to this location on many occasions but never again.
wilfredo hernandez
Don't go to drive through they make you wait ten minutes for your food
Tommy young
Overnight shift Bad service lady on the phone rushing had some of my food out in bag seemed like she didn’t want to be at work
Cody Lafitte
Great spicy chicken and curly fries!
Nicole Jennings
The new drive thru girl is nicer than the previous one
Statikat 230
Ordered online. It's open 24 hours. Could see employees inside and a truck was blocking the drive thru. This was at 2am, so the dining area was locked. Backed into the the drive thru to the window where an employee came to look and walked away.
Ju Marie
The guy who works over night on the weekends is always rude. Horrible service.
Lea Taylor
My experience was amazing. I did takeout and we went through the drive thru the person taking our order was very pleasant and nice, also from the time they took our order it was fast, the food was hot and the drinks were cold and not filled with ice just how my husband likes we will definitely be visiting this location again.
Byron J Frank
I begin utilizing this Jack in the Box about a month ago. At 645 am everything was normally freshly cooked. The cashier at the window was very friendly. Friendly to the point where I nform my students (adults) this location is close enough to go to for lunch The Houston area experienced heavy snow considering the area and tey was closed. This was expected on the Tuesday. However today Thursday Jan 30, 2025 I went at about 645am. Entered the drive thru (no one in the front of me) and after appox a 3min wait NO response from the speaker. I proceeded to the drive up window and waited and no one came to the window. However I could see an employee seated in the lobby who looked in my direction. If I am wrong please correct me, however I was under the impression Jack in the Box is open ona 24/7 basis under normal conditions and i do consider today as normal. So with all of this said; I am done with this location and will not be inform anyone of this location
ordered food to be delivered today and waited and waited...said delivered, checked with the front desk and sister hotels... and nothing. so who stole my order!! almost 30 bucks 3 people hungry and it's freezing out which just added to it having to walk around to the other hotels near by... best part is when I call this location someone picks up the phone and doesn't say anything just sits on the phone then hangs up on me... talk about customer service at its finest
john Hunton
Ordered food directly from their app was to go to Lonestar suites right down the road ... Said it was delivered ... Not here, not at the front desk, not at the hotels I walked to... During a freeze . Best part is it says to contact them directly if any problems... Well no one will answer the freaking phone!! says delivered...so does that mean an employee took my order or the delivery person? Or what happened my order or my money!! Dont eat at Jack in the box... Not worth the headache
Thathoodgurl 2
There were 3 workers and only me in the shop. I stood there for 7 or more minutes and no one took my order. Absolutely unacceptable
A V Garcia
Went to this jack on 12/29 @ 8:30 pm and the guy who helped us was really rude and when he stepped out to give us our food he stunk like weed like if he was smoking inside. Worst service ever.
Mookie L. (BUSTER22)
Came to pickup my mobile order at the drive thru this morning around 430am. Ask the lady at the window for a cup of ice and cream and sugar for my coffee. She slams the window shut throws up her hand, rolls her eyes at me and walks away to get it for me. I didn't realize it was that much of a burden to ask for those items. Maybe she had a bad night. Who knows. Never coming to this location.
For not being busy at this location, they move slow to take the order, to make it, and to bring it out. Now I remember why I don't like coming to this one.
When I walked into this Jack in the Box on 03/29/25 around 8 a.m, there wasn't a customer in sight. I was the only customer in the store. I waited 6 minutes without anyone acknowledging me.. The woman with the head phones saw me at the counter but didn't say anything. I noticed one worker cooking the food and he wasn't using gloves. Ok, I'm okay without gloves if you're thoroughly washing your hands. However, when he was making someone's taco's who ordered from the drive thru, he literally put his finger in his mouth biting his nail and proceeded to touching the food without washing his hands. After witnessing that, I immediately left. That's gross and possibly can cause food poisoning. To the manager or owner who I know is going to respond on this post, please change or warn your staff about cleaniness. Heed the warning before you suffer a lawsuit and you'll wish you did something different. The store was dirty. I've been to this location on many occasions but never again.
Don't go to drive through they make you wait ten minutes for your food
Overnight shift Bad service lady on the phone rushing had some of my food out in bag seemed like she didn’t want to be at work
Great spicy chicken and curly fries!
The new drive thru girl is nicer than the previous one
Ordered online. It's open 24 hours. Could see employees inside and a truck was blocking the drive thru. This was at 2am, so the dining area was locked. Backed into the the drive thru to the window where an employee came to look and walked away.
The guy who works over night on the weekends is always rude. Horrible service.
My experience was amazing. I did takeout and we went through the drive thru the person taking our order was very pleasant and nice, also from the time they took our order it was fast, the food was hot and the drinks were cold and not filled with ice just how my husband likes we will definitely be visiting this location again.
I begin utilizing this Jack in the Box about a month ago. At 645 am everything was normally freshly cooked. The cashier at the window was very friendly.
Friendly to the point where I nform my students (adults) this location is close enough to go to for lunch
The Houston area experienced heavy snow considering the area and tey was closed. This was expected on the Tuesday. However today Thursday Jan 30, 2025 I went at about 645am. Entered the drive thru (no one in the front of me) and after appox a 3min wait NO response from the speaker. I proceeded to the drive up window and waited and no one came to the window. However I could see an employee seated in the lobby who looked in my direction. If I am wrong please correct me, however I was under the impression Jack in the Box is open ona 24/7 basis under normal conditions and i do consider today as normal. So with all of this said; I am done with this location and will not be inform anyone of this location
Restaurantji Recommends
ordered food to be delivered today and waited and waited...said delivered, checked with the front desk and sister hotels... and nothing. so who stole my order!! almost 30 bucks 3 people hungry and it's freezing out which just added to it having to walk around to the other hotels near by... best part is when I call this location someone picks up the phone and doesn't say anything just sits on the phone then hangs up on me... talk about customer service at its finest
Ordered food directly from their app was to go to Lonestar suites right down the road ... Said it was delivered ... Not here, not at the front desk, not at the hotels I walked to... During a freeze . Best part is it says to contact them directly if any problems... Well no one will answer the freaking phone!! says delivered...so does that mean an employee took my order or the delivery person? Or what happened my order or my money!! Dont eat at Jack in the box... Not worth the headache
There were 3 workers and only me in the shop. I stood there for 7 or more minutes and no one took my order. Absolutely unacceptable
Went to this jack on 12/29 @ 8:30 pm and the guy who helped us was really rude and when he stepped out to give us our food he stunk like weed like if he was smoking inside. Worst service ever.
Came to pickup my mobile order at the drive thru this morning around 430am. Ask the lady at the window for a cup of ice and cream and sugar for my coffee. She slams the window shut throws up her hand, rolls her eyes at me and walks away to get it for me. I didn't realize it was that much of a burden to ask for those items. Maybe she had a bad night. Who knows. Never coming to this location.
Food: 3
Service: 1
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