This is the second time I've ordered the number 25 and received something unsatisfactory.
I've ordered this since I've young, it's 2 eggs, 3 slices of cheese, 2 slices of ham and 3-4 bacon pieces it's frankly trivial
I've been missing an egg, half of my bacon, most of the cheese, and the size goes down and down and down while I'm paying even more than I used to. It's ridiculous. If you're going to downsize the food change the product pictures because they are misleading if that's the product you're gonna be serving
Atmosphere: 1
Food: 1
Service: 1
Alize Silva
elizabeth the lady in the front is always there when i come in. so nice and welcoming such amazing energy every day, consistently, without fail. i like this jack in the box because her service is always amazing.
Atmosphere: 5
Food: 5
Service: 5
Cristian Briones
Never expected on my Take order to get such amazing service from the workers I love Elizabeth she’s amazing every time I come in she’s smiling I love her she’s amazing!!!!
Atmosphere: 5
Food: 5
Service: 5
Bobby
Son of the rudest most unprofessional people of any fast food place I've ever been to. Always out of everything don't waste your time at this location
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Owens
One of the worst Jack in the Boxes I've been in. Food is dry and wrong. The management is rude. Will not be returning. Suggest everyone avoid this place.
Atmosphere: 1
Food: 1
Service: 1
Patricia Shrestha
I work at the hospital right behind this location so in between patients I decided to take my lunch break and go to Jack-in-the-Box. I order a number 17 and then I proceed to ask the lady for buttermilk through the drive-through and she interrupts me before I could even ask fully and tells me ask for your condiments at the window. Didn’t even wait for me to finish talking just cut me off so I didn’t say anything then I proceed to tell her the drink I want with my mail and she ask you want to add a drink and I said no I drink comes with it and she then says rudely oh yeah a medium drink and fry come with it what do you want to drink so once again I’m wondering why she being so rude so then I tell her I would like a diet soda and then she says anything else and I asked for two tacos and she size loudly as if I’m bothering her asking her for anything else I then just proceeded to tell her never mind cancel my order. I’m leaving because once you make me feel like I’m bothering you by you doing your job I’m not gonna dine at that establishment or even go into an establishment that’s making me feel uncomfortable already And you haven’t even made my food or giving me my food. I didn’t even dare want to pull up to the window and ask her for buttermilk at that point so I canceled my order and drove off. I will not be going back to that location and I will definitely tell The staff where I work do not dine at that location because of the service you receive the lady that took my order sound like a little bit of elderly Hispanic woman. but thank you for ruining my lunch break
Service: 1
Marta Tullos
Normally this is the best Jack location; this time the service failed to get my Ultimate Breakfast right; I asked for No cheese and mentioned it twice but got cheese anyway, you can't take it off after it is melted. And Jack is now making the small chocolate cake half the size it used to be? What's up with this?
Atmosphere: 5
Food: 4
Service: 4
Allstar Ambassador (Houston Insider)
Food was made fresh, service was friendly and staff was helpful with ordering. Restaurant was clean and food was good.
Atmosphere: 5
Food: 5
Service: 5
GILBERTO MONAREZ II
First of all the restaurant didn't get my order correct they left out taco sauce but that's not the big issue. The big issue is that the restaurant workers are rude mainly Kenya she should not be working at Jack in the Box she has zero customer service skills. I am not going into detail here but customer service really lacks.
First of all the restaurant didn't get my order correct they left out taco sauce but that's not the big issue. The big issue is that the restaurant workers are rude mainly Kenya she should not be working at Jack in the Box she has zero customer service skills. I am not going into detail here but customer service really lacks.
james cook
Kenya at Scarsdale location is the employee who offended me----I'm typically a huge fan of this location and often choose it to order from before other locations that are closer to home. Tonight I ordered an order to pick up from the app. I was pushing it to get there and was later to arrive than I would have liked. I got there at 9p which was ten minutes past it's ready time of 8:52p. A staff member who says her name is Kenya refused to give me my food. She said I had to have my phone with a code to get it. I left my phone charging at the house. I offered to show her my ID that has my name on it, but she refused to give me my food. My name was printed on the receipt and literally written all over the place, on the bags and drinks etc. HOW WOULD I KNOW THAT THERE WAS FOOD IN MY NAME TO PICK UP IF I DIDN'T ORDER IT?!?! I have never been required to give a code or show my app to pick up my orders in the past. I could have recited to her my order. It was a sizable order and after two round trips to Jack In the Box it was cold. She didn't give a rats ass. She acted like I was ridiculous for being pissed, but that is the most ridiculous logic or lack of logic I've ever encountered when picking up an order. I've never in my life had someone refuse to give me an order placed with my name when I arrived. The whole experience was crazy. SHE SENT ME HOME!! Two round trips for cold food. She seemed to be the shift lead and if that's the leadership mentality at this location then good riddance!
Service: 1
Sunni Monroe
The best Jack in the box in the area
Atmosphere: 5
Food: 5
Service: 5
Rebecca Salazar
The employee was very helpful hin seeing that I have a cane and in a knee brace he keep asking if I needed help he would go out of his way
Polite and on point.
Atmosphere: 5
Food: 5
Service: 5
This is the second time I've ordered the number 25 and received something unsatisfactory.
I've ordered this since I've young, it's 2 eggs, 3 slices of cheese, 2 slices of ham and 3-4 bacon pieces it's frankly trivial
I've been missing an egg, half of my bacon, most of the cheese, and the size goes down and down and down while I'm paying even more than I used to. It's ridiculous. If you're going to downsize the food change the product pictures because they are misleading if that's the product you're gonna be serving
Atmosphere: 1
Food: 1
Service: 1
elizabeth the lady in the front is always there when i come in. so nice and welcoming such amazing energy every day, consistently, without fail. i like this jack in the box because her service is always amazing.
Atmosphere: 5
Food: 5
Service: 5
Never expected on my Take order to get such amazing service from the workers I love Elizabeth she’s amazing every time I come in she’s smiling I love her she’s amazing!!!!
Atmosphere: 5
Food: 5
Service: 5
Son of the rudest most unprofessional people of any fast food place I've ever been to. Always out of everything don't waste your time at this location
Atmosphere: 1
Food: 1
Service: 1
One of the worst Jack in the Boxes I've been in. Food is dry and wrong. The management is rude. Will not be returning. Suggest everyone avoid this place.
Atmosphere: 1
Food: 1
Service: 1
I work at the hospital right behind this location so in between patients I decided to take my lunch break and go to Jack-in-the-Box. I order a number 17 and then I proceed to ask the lady for buttermilk through the drive-through and she interrupts me before I could even ask fully and tells me ask for your condiments at the window. Didn’t even wait for me to finish talking just cut me off so I didn’t say anything then I proceed to tell her the drink I want with my mail and she ask you want to add a drink and I said no I drink comes with it and she then says rudely oh yeah a medium drink and fry come with it what do you want to drink so once again I’m wondering why she being so rude so then I tell her I would like a diet soda and then she says anything else and I asked for two tacos and she size loudly as if I’m bothering her asking her for anything else I then just proceeded to tell her never mind cancel my order. I’m leaving because once you make me feel like I’m bothering you by you doing your job I’m not gonna dine at that establishment or even go into an establishment that’s making me feel uncomfortable already And you haven’t even made my food or giving me my food. I didn’t even dare want to pull up to the window and ask her for buttermilk at that point so I canceled my order and drove off. I will not be going back to that location and I will definitely tell The staff where I work do not dine at that location because of the service you receive the lady that took my order sound like a little bit of elderly Hispanic woman. but thank you for ruining my lunch break
Service: 1
Normally this is the best Jack location; this time the service failed to get my Ultimate Breakfast right; I asked for No cheese and mentioned it twice but got cheese anyway, you can't take it off after it is melted. And Jack is now making the small chocolate cake half the size it used to be? What's up with this?
Atmosphere: 5
Food: 4
Service: 4
Food was made fresh, service was friendly and staff was helpful with ordering. Restaurant was clean and food was good.
Atmosphere: 5
Food: 5
Service: 5
First of all the restaurant didn't get my order correct they left out taco sauce but that's not the big issue. The big issue is that the restaurant workers are rude mainly Kenya she should not be working at Jack in the Box she has zero customer service skills. I am not going into detail here but customer service really lacks.
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
First of all the restaurant didn't get my order correct they left out taco sauce but that's not the big issue. The big issue is that the restaurant workers are rude mainly Kenya she should not be working at Jack in the Box she has zero customer service skills. I am not going into detail here but customer service really lacks.
Kenya at Scarsdale location is the employee who offended me----I'm typically a huge fan of this location and often choose it to order from before other locations that are closer to home. Tonight I ordered an order to pick up from the app. I was pushing it to get there and was later to arrive than I would have liked. I got there at 9p which was ten minutes past it's ready time of 8:52p. A staff member who says her name is Kenya refused to give me my food. She said I had to have my phone with a code to get it. I left my phone charging at the house. I offered to show her my ID that has my name on it, but she refused to give me my food. My name was printed on the receipt and literally written all over the place, on the bags and drinks etc. HOW WOULD I KNOW THAT THERE WAS FOOD IN MY NAME TO PICK UP IF I DIDN'T ORDER IT?!?! I have never been required to give a code or show my app to pick up my orders in the past. I could have recited to her my order. It was a sizable order and after two round trips to Jack In the Box it was cold. She didn't give a rats ass. She acted like I was ridiculous for being pissed, but that is the most ridiculous logic or lack of logic I've ever encountered when picking up an order. I've never in my life had someone refuse to give me an order placed with my name when I arrived. The whole experience was crazy. SHE SENT ME HOME!! Two round trips for cold food. She seemed to be the shift lead and if that's the leadership mentality at this location then good riddance!
Service: 1
The best Jack in the box in the area
Atmosphere: 5
Food: 5
Service: 5
The employee was very helpful hin seeing that I have a cane and in a knee brace he keep asking if I needed help he would go out of his way
Atmosphere: 4
Food: 4
Service: 5
IF MS. ROSE AINT HERE, I DONT WANT IT
Atmosphere: 5
Food: 5
Service: 5
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