Alaina(not sure of spelling) and Francisco were very nice especially at the time i ordered. I APPRECIATE there good customer service
Atmosphere: 5
Food: 4
Service: 5
Cornelius Mack
I just leave this restaurant around Christmas Eve. The cashier young lady was very rude because I told her my number wasn't right and I wasn't being rude I was just telling her the number and she got smart with me saying you don't have to be rude and I told her I was just saying that's not the correct number whoever the manager or the supervisor you can pull the schedule Dec 24 2025 around 9:15pm to see who the young lady on the clock was rube to me. I work 12 hrs and she was acting like one of the patients at the hospital I work. I will never come back to place being rube to me
Danita Oates
Today I ordered a $12 meal. They gave me the bottom the barrel dries and 3 half pie especially of bacon half done. I ask for supervisor and employee tells me to come in. Note I'm a disabled vet and went thru drive through for a reason. Great customer svx is everything. It's not at this location. Im still sitting in three car
Dante J.
Terrible customer service my order was wrong and the lady whoo took my order had bad attitude.
Atmosphere: 1
Food: 3
Service: 1
Gwendolyn Gilford
Good for a quick bite
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Curly Fries, Teriyaki Bowl
Kelly Sampson
Got the loaded breakfast sandwich and it took a while for it to come out.
Atmosphere: 3
Food: 4
Service: 3
Victor Lopez
Tacos were cold...straight out of the refrigerator. They conveniently forget to provide you with a receipt. They do not ask you if you want condiments nor do they place them in the bag. The overnight employees do not take their job serious and are laugh, horseplaying, while customers wait patiently in the drive-thru for their order.
Atmosphere: 1
Food: 1
Service: 1
Yoyo Tipper
Jack-In-The Box need to work on not over cooking thier eggs for the breakfast sandwich it's horrible.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Sandwich
Rapper K
This was a horrible experience. I even said I would report it. The manager didn't care.
I ordered my food and specifically asked for fresh fries. When I got to the window, the young man was very nice. I asked him if he heard me ask for fresh fries, and he said yes. When I got my food, I tasted one and they were cold and not fresh. I handed him the bag that I just put my hand in. (Manager) I just saw her put money in the safe, that's how I know she was a manager. She took fries out of the old batch that were cold and dumped them back in the grease. I was looking directly at her. I told the youg man that that wasn't cool and asked for NEW fries. She then poured some from a brown bag. These were under cooked. She just took them out and put them in a bag before they were done because she was rushing because the line behind me was getting long. I asked for the corporate number and he said he didn't know it. Unacceptable!!!! Jack in the Box#4736 14220 Cullen and the beltway. Houston Texas 77047.
Food: 1
Service: 1
Sahara
When I visited the drive thru with my children I allowed them time to review the menu to decide the order. It was a clear annoyance to the female taking my order as she decided to tell her co worker that I was an old NEGRITA ordering
Waited 20 minutes for the scraping of old fries and soggy tacos, while some lady day dreamed on the back with the buns. They dropped new fries but still gave me the scraps.
Atmosphere: 1
Food: 1
Service: 1
No Nonsense
I ordered 3 breakfast meals, 2 tacos and some egg rolls. I got 2 orange juices instead of 3, no taco sauce, no sauce for the egg rolls, no hasbrown for one of the meals. Like the meal LITERALLY comes with a drink and hash brown..the tacos and egg rolls LITERALLY come with sauce. Like what is hard about checking to make sure orders are correct..which is a part of the job description. Y’all just don’t care….and it shows.
Food: 1
Service: 1
Koala Sensei
Absolute trash service, waited 5 minutes at the speaker calling for attention and no one took my order yet they're all inside hanging out
Atmosphere: 1
Food: 1
Service: 1
Aaliyah Jordan Wright
Absolutely Disgusted — Health Dept Needs to Step In
I had one of the worst drive-thru experiences ever at this location. Joana M, the woman working the window, was completely unprofessional. I sat waiting over 6 minutes just to swipe my card while she played in her hair, touched her face, and then handled food—no gloves, no hair net, nothing. If I’m not mistaken, that’s a serious health code violation.
She handed me three full bags (normally it’s two), and when one fell—because I already had two in my hands—she looked at me and said, “You dropped it.” No apology, no help. I told her I didn’t want the dropped food, and she snatched it back and slammed the window in my face.
To make it worse, my order was wrong. I asked for extra bacon—didn’t get it. The burrito wasn’t even wrapped properly, and her bare hands had clearly been all over it. I watched them clean grease off the fryers, drop napkins on the floor, pick them up, and still use them. I took pictures and I’m ready to share them with Corporate, Grizzy News, ABC13—whoever needs to see this.
When I asked to speak to a manager, Joana rolled her eyes and said, “She’ll be here soon.” No accountability, no professionalism. I’ve dealt with rude staff here before, but this was the final straw. I will never return to this location. I’m calling the health department.
Atmosphere: 1
Food: 1
Service: 1
Risha J
I don’t eat Jack in the crack wad but craving an egg roll, it came fast and fresh. Thank you for the great customer service.
Alaina(not sure of spelling) and Francisco were very nice especially at the time i ordered. I APPRECIATE there good customer service
Atmosphere: 5
Food: 4
Service: 5
I just leave this restaurant around Christmas Eve. The cashier young lady was very rude because I told her my number wasn't right and I wasn't being rude I was just telling her the number and she got smart with me saying you don't have to be rude and I told her I was just saying that's not the correct number whoever the manager or the supervisor you can pull the schedule Dec 24 2025 around 9:15pm to see who the young lady on the clock was rube to me. I work 12 hrs and she was acting like one of the patients at the hospital I work. I will never come back to place being rube to me
Today I ordered a $12 meal. They gave me the bottom the barrel dries and 3 half pie especially of bacon half done. I ask for supervisor and employee tells me to come in. Note I'm a disabled vet and went thru drive through for a reason. Great customer svx is everything. It's not at this location. Im still sitting in three car
Terrible customer service my order was wrong and the lady whoo took my order had bad attitude.
Atmosphere: 1
Food: 3
Service: 1
Good for a quick bite
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Curly Fries, Teriyaki Bowl
Got the loaded breakfast sandwich and it took a while for it to come out.
Atmosphere: 3
Food: 4
Service: 3
Tacos were cold...straight out of the refrigerator. They conveniently forget to provide you with a receipt. They do not ask you if you want condiments nor do they place them in the bag. The overnight employees do not take their job serious and are laugh, horseplaying, while customers wait patiently in the drive-thru for their order.
Atmosphere: 1
Food: 1
Service: 1
Jack-In-The Box need to work on not over cooking thier eggs for the breakfast sandwich it's horrible.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Sandwich
This was a horrible experience. I even said I would report it. The manager didn't care.
I ordered my food and specifically asked for fresh fries. When I got to the window, the young man was very nice. I asked him if he heard me ask for fresh fries, and he said yes. When I got my food, I tasted one and they were cold and not fresh. I handed him the bag that I just put my hand in. (Manager) I just saw her put money in the safe, that's how I know she was a manager. She took fries out of the old batch that were cold and dumped them back in the grease. I was looking directly at her. I told the youg man that that wasn't cool and asked for NEW fries. She then poured some from a brown bag. These were under cooked. She just took them out and put them in a bag before they were done because she was rushing because the line behind me was getting long. I asked for the corporate number and he said he didn't know it. Unacceptable!!!! Jack in the Box#4736 14220 Cullen and the beltway. Houston Texas 77047.
Food: 1
Service: 1
When I visited the drive thru with my children I allowed them time to review the menu to decide the order. It was a clear annoyance to the female taking my order as she decided to tell her co worker that I was an old NEGRITA ordering
Service: 1
Restaurantji Recommends
Waited 20 minutes for the scraping of old fries and soggy tacos, while some lady day dreamed on the back with the buns. They dropped new fries but still gave me the scraps.
Atmosphere: 1
Food: 1
Service: 1
I ordered 3 breakfast meals, 2 tacos and some egg rolls. I got 2 orange juices instead of 3, no taco sauce, no sauce for the egg rolls, no hasbrown for one of the meals. Like the meal LITERALLY comes with a drink and hash brown..the tacos and egg rolls LITERALLY come with sauce. Like what is hard about checking to make sure orders are correct..which is a part of the job description. Y’all just don’t care….and it shows.
Food: 1
Service: 1
Absolute trash service, waited 5 minutes at the speaker calling for attention and no one took my order yet they're all inside hanging out
Atmosphere: 1
Food: 1
Service: 1
Absolutely Disgusted — Health Dept Needs to Step In
I had one of the worst drive-thru experiences ever at this location. Joana M, the woman working the window, was completely unprofessional. I sat waiting over 6 minutes just to swipe my card while she played in her hair, touched her face, and then handled food—no gloves, no hair net, nothing. If I’m not mistaken, that’s a serious health code violation.
She handed me three full bags (normally it’s two), and when one fell—because I already had two in my hands—she looked at me and said, “You dropped it.” No apology, no help. I told her I didn’t want the dropped food, and she snatched it back and slammed the window in my face.
To make it worse, my order was wrong. I asked for extra bacon—didn’t get it. The burrito wasn’t even wrapped properly, and her bare hands had clearly been all over it. I watched them clean grease off the fryers, drop napkins on the floor, pick them up, and still use them. I took pictures and I’m ready to share them with Corporate, Grizzy News, ABC13—whoever needs to see this.
When I asked to speak to a manager, Joana rolled her eyes and said, “She’ll be here soon.” No accountability, no professionalism. I’ve dealt with rude staff here before, but this was the final straw. I will never return to this location. I’m calling the health department.
Atmosphere: 1
Food: 1
Service: 1
I don’t eat Jack in the crack wad but craving an egg roll, it came fast and fresh. Thank you for the great customer service.
Food: 5
Service: 5
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