Jersey Mike's Subs

My first time trying Jersey Mike's and I like it. The service was great, I was greeted from the time I entered. I will be a returning customer.

Atmosphere: 4

Food: 5

Service: 5

Been coming here since it opened. Consistently excellent subs prepared while you watch. Fresh ingredients, great service, and perfectly constructed subs made w love. Jersey Mikes is King in HTown. This location just might be the best JM’s that I’ve been too as I’ve been to many. 😎💎💪🏼

Atmosphere: 5

Food: 5

Service: 5

Steven was amazing talk about customer was great I love the customer service!!!! Thanks for the steak sandwich.

Atmosphere: 5

Food: 5

Service: 5

my husband like the place now. he can sit and eat and relax during his lunch break! no more loud music!

Atmosphere: 5

Food: 5

Service: 5

Highly recommend! The quickness, freshness. I went in sun Jun 22 at 5:40pm. I don’t remember the names of the staff but they absolutely turned my crappy day around. Friendly, Fast and delicious. Hats off to you @jerseymikes the staff deserve a bonus.

Atmosphere: 5

Food: 5

Service: 5

Only giving part of this a 2 solely because of one worker there that truly cared about my man’s allergy.

I placed an order online like I usually do. Placed it at 7:27pm. Got there at 7:43 and it still wasn’t even started.

Walked in and stood at the register, wasn’t greeted. Manager on duty (who I didn’t know at the time was the manager) saw me, ignored me and as another person walked up behind, they were greeted with a big smile and immediately handed their order. I mentioned i was here for a pickup for Jullien and was told “it’s being worked on” and then walked off.

Already irritated at this point. I stood med back, Watching the team work, I saw the manager making the most obnoxious comments to his employees. He told one guest “sorry if this guy behind me (forgot his name but the guy on the grill) would hurry up maybe ur order would be ready on time” and then to another employee “sorry just gonna cut in front of you like I would in traffic without a blinker” which didn’t seem rude but u can tell these employees are already over this guys talking.. the team looked so stressed out. Just a bunch of sly comments to his employees.

I watched 10 people walk in and order food, then walk out with their food while I’m waiting for an online order that should’ve been done 30 minutes ago.

Finally started making my order.
I watched them make one of the sandos. Then they got to the GF allergy sando… and I’ve never felt so unsafe watching them make this sandwich. They made the gluten free allergy right where they made other sandos with gluten all over the station.
Didn’t clean the station, didn’t scrub the grill, no allergy procedures at all. Like these team members were not properly trained.
I waited until it was done and noticed it also had cheese on it. (I ordered it without cheese) So no modifications followed and no allergy procedures followed.
Manager on duty was only maybe 3 feet away from this all happening and no corrections made.

My boyfriend has celiac.. he can’t even have a spec of gluten in his system or he gets stupid sick. 🤦🏼‍♀️

So that’s when I, asked the employee. From what I’ve seen this was all made on the same station, same table that other (not allergy) sandos were made on.. so we’re all allergy procedures followed?
And the employee says oh well.. it was put on gluten free bread so it’s allergy safe. And I had to explain his whole allergy to the employee and how sick he would get if he even had a crumb of gluten in his system.
He was extremely apologetic and said he wanted to remake the sando.
Manager walked up with an irritated attitude. Asked what was going on. Employee told him what happened. Manager cuts him off and says about 3 times “did u follow procedure?” And the employee admitted “I don’t really know what the procedure is”
Manager said whatever I’ll make it myself.
Instead of immediately remaking it, he helps other people in line first (walk ins) before starting our remake which as this point… is an hour late.
I finally watch him make the sando the right way. With the cockiest attitude. Didn’t apologize the entire process.
Then he came over and handed me my food, still with no apology. And gave me a “we will credit u back for this” and that was it.

Employees all looked like they wanted to help as much as they could and they weren’t trained properly. Craziest experience in the celiac life so far..

The employee who helped, honestly will make a great manager someday, but the manager on duty.. must only be there because he can make sandwiches quickly. Because customer service is not it.

Atmosphere: 1

Food: 2

Service: 2

If I had one closer, I would go all the time.

Atmosphere: 5

Food: 5

Service: 5

A little bit overpriced but the subs were pretty good. The staff was pretty friendly.

Atmosphere: 5

Food: 5

Service: 5

My mom went there and specifically asked if their bread had sesame, the person DID look it up and originally (on their site) and it said NO. When my mom took her second bite, her throat started to close up and she immediately took a Benadryl. She then asked Google if Jersey Mike's bread DOES contain sesame, according to corporate.
When my mom told the person it DID infact contain sesame according to corporate, they didn't even offer to replace her sandwich for a bowl or something.
Corporate needs to get their information straight and update the Jersey Mike's website, because someone who has an allergic reaction could end up in the hospital, which is wherey mom would have ended up had she not had her Benadryl.

Atmosphere: 4

Food: 2

Service: 4

Best sandwiches better than subway 🫶🏼
First time visiting and planning to come back

I went to get lunch for myself and a few people at work. The ladies behind the counter were delightful. We had a great time talking while they made delicious food. Everything was perfect. If you want a yummy sandwich go.

Awesome all around! Great job guys and gals!

usually always order from here, but this time around the bread was dull and stale it was more tougher to chew on this time around. should properly train employees about the bread to prevent this from happening again.

Great food and good prices and service.

Great, fast, friendly service with a smile, refreshing! Watermelon 🍉 tea is amazing! Pepper 🌶 relish everything 😋