I had an order for delivery. One of my sandwiches was CLEARLY burnt. I called to speak with a manager advised him of the issue he was EXTREMELY rude and told me that’s just the way it comes because it’s wheat. This is not my 1st wheat sandwich so I know the difference between a toasted wheat bun and a burnt one. He then proceeded to tell me there was nothing he could do about it and to contact corporate but wouldn’t provide corporate number probably because he knew he was wrong and hung up on me. I called back and this time Chris claiming to be a manager too and was equally as rude proceeded to give me the same nonsense story and when I ask for store managers information they wouldn’t provide. On top of all that the burnt sandwich wasn’t even made correctly. Whomever is the store manager needs to demote both these individuals because clearly they are not ready to be managers because they can’t grasp basic customer service skills. I would like to be contacted by a store manager as soon as possible. I posted a picture of the burnt sandwich and my receipt
Atmosphere: 1
Food: 1
Service: 1
Jamison
Portions are super SMALL. I ask for extra mayo and they put less. And the white bread each time is very stale and hard. And the meat? Laughable amount. Won’t be back here again you can bet that
Atmosphere: 1
Food: 1
Service: 1
Junior Erving
Bad customer experience!! This was my first time going to Jimmy Jones. I stay in the area and i thought they were really good. I would pull the race card here but I'm not going to be that type of person. To give a nice but HONEST review, this location maybe in particular is not it. Now if your someone who knows what you want and is just trying to get in and get out then good. Maybe this is the place for you, but that's not what attracts good business. As I said this was my first time. I can not say they were rude, which would've been nice if they would have at least showed some type of emotion. They were bland, just like the sandwich, chips and soda. I've tasted similar at HEB across the way Facial expression showed that they either didn't want to be there or didn't want to talk to me. Not helpful at all despite me expressing I've never been. Very dismissive. They didn't use their words at all and last but not least they didn't put the customer (me) first. Their goal was to get me out the way and out the door. Not to help me make and love the best sandwich that they could provide. Im not going back. Im sticking to Subway. They taste better anyways, it's easier to make and customize a sandwich there. And it's cheaper lol
Atmosphere: 1
Food: 2
Service: 1
johnny hall
Jimmy Johns Rocks! Except this location. I've visited,this location often, and it really lacks lacks customer service. I avoid it if possible. The last few times I've visited the manager I believe to be acts like it's an inconvenience to serve customers and it just ruins experience of dining out.
Atmosphere: 3
Food: 4
Service: 3
Ollievette Wade
I love the sandwiches. They are delicious and have plenty of meat. The customer service is excellent and the place is clean.
Atmosphere: 5
Food: 5
Service: 5
Robert White
Walked in, ordered a 30 piece box, and was out the door in less than 7 minutes. It was legit, “Freaky Fast”. This is my “go to” location on the way to work. Great job!
Mitchell Reiter
Great staff, always friendly, never had an issue with any order. Thanks!
emmanuel campos
Jimmy John's is my favorite. this location isn't. Crew always seems to be in a bad mood
Oscar Flores
Lady making my sandwich’s was Incredibly Nice, sandwich’s came out great. Definitely coming back again!! Kicking ranch fye too
Bailey Brewer
They always make my #7 Unwich with the utmost care, and I appreciate that. Kind folks working there, as well.
These guy had my sandwich ready before I was even done paying. Holy smokes they're fast!
Jay Johnson
I love these guys. I have been ordering from this Jimmy Johns for 3 years and they are amazing. I am technically out of their delivery zone but they still deliver to me and being handicapped i truly appreciate it. sometimes i order and am able to drive to their location and they bring the food out to the car for me. Theses guys are the best ever and the sandwiches are always fresh and delicious !! this is by far the best sandwich place around here they are truly great people and always give outstanding service.
Woodstock63
We got a Jimmy Johns catering box for a business meeting. The price is decent as well as the food. It was delivered fresh and on time
Aliza Ranney
Came in to get our catering order and a very friendly employee was there waiting for me! He repeated my order back to me and carried it all out to my car for me. Everything was packed neatly and very organized for when I put it out at our event. Everything was fresh and tasted great. Thanks for the great and dependable service and food!
I had an order for delivery. One of my sandwiches was CLEARLY burnt. I called to speak with a manager advised him of the issue he was EXTREMELY rude and told me that’s just the way it comes because it’s wheat. This is not my 1st wheat sandwich so I know the difference between a toasted wheat bun and a burnt one. He then proceeded to tell me there was nothing he could do about it and to contact corporate but wouldn’t provide corporate number probably because he knew he was wrong and hung up on me. I called back and this time Chris claiming to be a manager too and was equally as rude proceeded to give me the same nonsense story and when I ask for store managers information they wouldn’t provide. On top of all that the burnt sandwich wasn’t even made correctly. Whomever is the store manager needs to demote both these individuals because clearly they are not ready to be managers because they can’t grasp basic customer service skills. I would like to be contacted by a store manager as soon as possible. I posted a picture of the burnt sandwich and my receipt
Atmosphere: 1
Food: 1
Service: 1
Portions are super SMALL. I ask for extra mayo and they put less. And the white bread each time is very stale and hard. And the meat? Laughable amount. Won’t be back here again you can bet that
Atmosphere: 1
Food: 1
Service: 1
Bad customer experience!! This was my first time going to Jimmy Jones. I stay in the area and i thought they were really good. I would pull the race card here but I'm not going to be that type of person. To give a nice but HONEST review, this location maybe in particular is not it. Now if your someone who knows what you want and is just trying to get in and get out then good. Maybe this is the place for you, but that's not what attracts good business. As I said this was my first time. I can not say they were rude, which would've been nice if they would have at least showed some type of emotion. They were bland, just like the sandwich, chips and soda. I've tasted similar at HEB across the way
Facial expression showed that they either didn't want to be there or didn't want to talk to me. Not helpful at all despite me expressing I've never been. Very dismissive. They didn't use their words at all and last but not least they didn't put the customer (me) first. Their goal was to get me out the way and out the door. Not to help me make and love the best sandwich that they could provide. Im not going back. Im sticking to Subway. They taste better anyways, it's easier to make and customize a sandwich there. And it's cheaper lol
Atmosphere: 1
Food: 2
Service: 1
Jimmy Johns Rocks! Except this location. I've visited,this location often, and it really lacks lacks customer service. I avoid it if possible. The last few times I've visited the manager I believe to be acts like it's an inconvenience to serve customers and it just ruins experience of dining out.
Atmosphere: 3
Food: 4
Service: 3
I love the sandwiches. They are delicious and have plenty of meat. The customer service is excellent and the place is clean.
Atmosphere: 5
Food: 5
Service: 5
Walked in, ordered a 30 piece box, and was out the door in less than 7 minutes. It was legit, “Freaky Fast”. This is my “go to” location on the way to work. Great job!
Great staff, always friendly, never had an issue with any order. Thanks!
Jimmy John's is my favorite.
this location isn't.
Crew always seems to be in a bad mood
Lady making my sandwich’s was Incredibly Nice, sandwich’s came out great. Definitely coming back again!!
Kicking ranch fye too
They always make my #7 Unwich with the utmost care, and I appreciate that. Kind folks working there, as well.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Quick service, accurate order
These guy had my sandwich ready before I was even done paying. Holy smokes they're fast!
I love these guys. I have been ordering from this Jimmy Johns for 3 years and they are amazing. I am technically out of their delivery zone but they still deliver to me and being handicapped i truly appreciate it. sometimes i order and am able to drive to their location and they bring the food out to the car for me. Theses guys are the best ever and the sandwiches are always fresh and delicious !! this is by far the best sandwich place around here they are truly great people and always give outstanding service.
We got a Jimmy Johns catering box for a business meeting. The price is decent as well as the food. It was delivered fresh and on time
Came in to get our catering order and a very friendly employee was there waiting for me! He repeated my order back to me and carried it all out to my car for me. Everything was packed neatly and very organized for when I put it out at our event. Everything was fresh and tasted great. Thanks for the great and dependable service and food!
Atmosphere: 5
Food: 5
Service: 5
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