My fiancé and I ordered food for delivery. We got the notification that said, “your food is out for delivery,” and after 50 minutes, we called the store to see what happened to our food and they said, “yeah the guy left with 5 sandwiches, so that’s what’s expected.” I personally feel like that is not okay for a brand that has a reputation of “freaky fast.” It has now been over an hour and we still haven’t gotten our food. My fiancé asked for a refund and they said no.
larry turner
It was my first time wthe the toasted sandwich and I loved it.
SPicy rEns
They didn't except my coupons and wasted my time
LA F
I love this particular JJ's. I eat here at least once a week and the Vito is my favorite sandwich. There's a mom and daughter team who work here who are the sweetest people you'll ever meet! They're family to me now! Great customer service!
Eric Moncada
recently visited Jimmy John’s, and I was really impressed with the experience! The service was incredibly fast—true to their “Freaky Fast” reputation. My sandwich was fresh, delicious, and made exactly as I ordered. The bread was soft yet sturdy, the ingredients were crisp and flavorful, and the portion size was just right.
Shari Denmark
I had the most unprofessional experience ordering on the Jimmy Johns app from this location. Edwin (who apparently is the manager of this location) was extremely rude and condescending when handling an issue pertaining to my food not being delivered. The individual that delivered my food spoke no English and was unable to effectively communicate her location for me to find her in my complex. I went through various challenges and had not received my food so when I called the store to express frustration and know what my options were I was met with an insensitive attitude and complete disregard to what I was dealing with. I was educated several times on their motto of timeliness being priority and since my meal was delivered by a third party that JIMMY JOHNS selected, it was no longer their responsibility to replace the food or money spent. Edwin was a horrible representation of your company and to know he is the manager of the store (b/c I called to ask for the name) you guys should definitely consider training him on something other than the motto. The irony of him preaching about timeliness when I waited almost a hour to even get the food. (Fortunately, maintenance grabbed my food from the insufficient delivery person). I was having the worst day yesterday after losing a family member so I’m leaving reviews and complaints everywhere because people like Edwin should consider being more kind because you have no clue what folks are dealing with. He really sucked :) I’ll probably NEVER go to this location again!
Clarence
They could care less especially with delivery, please get rid of the freaky fast label. A hour for delivery less than 2 miles away is a joke. The kids answering the phone could care less, I’ll take my money elsewhere.
Atmosphere: 5
Food: 1
Service: 1
Jared Dickinson
Worthless. Ordered two sandwiches for delivery that never showed up and no one answers the phone at this location.
Dee Dang
Chill place, the lady up front always makes my sandwhich perfect and even remembers my order. Bathroom is always clean and provides some expensive quadruple ply toilet paper
Atmosphere: 5
Food: 5
Service: 5
Nancy Calderon
Well this was my first time ordering pick up from this location; Not my usual jimmy johns that I always order from. Not happy at all, I was eating my sandwich at home and when I got to the second half of my sandwich there was curly hair (not my color plus I have long straight hair) inside my tomato. So I took a pic and tossed it in the garbage. I then called the location to speak to the manager, good thing I speak Spanish because she couldn’t communicate in English fluently (weird for her position, in my opinion) when I explained what had happened she got defensive and told me in Spanish; “no maam, I prepared all your order myself and that is not true or possible at all and me and my employees always take caution and use gloves and check all the food before we put it out” I explained I don’t have a reason to lie and that I don’t have short hair and my hair is black and that I figured that she should be aware. She then said did you take a picture I said yes. Then she said I have to bring in the picture plus the food. I told her I got upset and tossed, natural reaction. She then said there’s nothing she can do for me, so when o said that’s fine but I will do a review and reach out to cooperate her answer was “ that’s fine go ahead” and hung up. Smh, I wasn’t trying to get free food just wanted to report it; but ok I will cross this place off my list
l ordered a giant JJBLT and, to my disgust, while eating the sandwich, I found a black pen deep in the middle of the sandwich. I called the store and talked to the manager and she said, oh yeah I know what pen you're talking about, I know who wrapped the sandwich. I said you knew there was a pen in the sandwich? She said, no but I'm sorry that happened. I asked for a refund and she said it will show up in the app. Not sure what that means. I think something very strange is going on at this store. How does a pen get in the middle of a sandwich if it wasn’t on purpose?! Never ordering from this location again.
Jeremy hutchins
Used to be good, recently and on seperate occasions each of our family has gotten stomach issues after eating here. My wife, wont even eat here again after her stomach issue. I just got my stomach issue after ordering lunch this week, I dont think we will be ordering it again.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Combo Meal, Jumbo Pickle
Lynn Grays
The worst sandwich EVER! The meat hung off the bun, 3 paper thin slices of pickles, tomatoes, cheese, and jalapeños!!! No flavor at all!!!! I'll NEVER go back!!!
Atmosphere: 1
Food: 1
Service: 1
D S D
HORRIBLE! this was my first time ever at a Jimmy John's & it will be my last. I didn't know what to order so I got the turkey tom & I asked for extra meat. I should have known when she handed me my sandwich it felt so light. When I got home & opened the package there was LITERALLY 2 SLICES OF MEAT. I paid $10+ including a tip for 2 slices of turkey & lettuce. NEVER AGAIN. Enjoy that donation that's the last you'll ever get from me. I ended up throwing the whole thing out because it was gross. Better if you go to Potbelly & Jersey Mikes atleast you'll get what you paid for.
Atmosphere: 1
Food: 1
Service: 1
Mariana L
This place is really good. The sandwiches here are delicious, the bread is fresh and sandwiches came with a lot of turkey and ham. The service was fast and the place is super clean. Would definitely recommend.
My fiancé and I ordered food for delivery. We got the notification that said, “your food is out for delivery,” and after 50 minutes, we called the store to see what happened to our food and they said, “yeah the guy left with 5 sandwiches, so that’s what’s expected.” I personally feel like that is not okay for a brand that has a reputation of “freaky fast.” It has now been over an hour and we still haven’t gotten our food. My fiancé asked for a refund and they said no.
It was my first time wthe the toasted sandwich and I loved it.
They didn't except my coupons and wasted my time
I love this particular JJ's. I eat here at least once a week and the Vito is my favorite sandwich. There's a mom and daughter team who work here who are the sweetest people you'll ever meet! They're family to me now! Great customer service!
recently visited Jimmy John’s, and I was really impressed with the experience! The service was incredibly fast—true to their “Freaky Fast” reputation. My sandwich was fresh, delicious, and made exactly as I ordered. The bread was soft yet sturdy, the ingredients were crisp and flavorful, and the portion size was just right.
I had the most unprofessional experience ordering on the Jimmy Johns app from this location. Edwin (who apparently is the manager of this location) was extremely rude and condescending when handling an issue pertaining to my food not being delivered. The individual that delivered my food spoke no English and was unable to effectively communicate her location for me to find her in my complex. I went through various challenges and had not received my food so when I called the store to express frustration and know what my options were I was met with an insensitive attitude and complete disregard to what I was dealing with. I was educated several times on their motto of timeliness being priority and since my meal was delivered by a third party that JIMMY JOHNS selected, it was no longer their responsibility to replace the food or money spent. Edwin was a horrible representation of your company and to know he is the manager of the store (b/c I called to ask for the name) you guys should definitely consider training him on something other than the motto. The irony of him preaching about timeliness when I waited almost a hour to even get the food. (Fortunately, maintenance grabbed my food from the insufficient delivery person).
I was having the worst day yesterday after losing a family member so I’m leaving reviews and complaints everywhere because people like Edwin should consider being more kind because you have no clue what folks are dealing with. He really sucked :)
I’ll probably NEVER go to this location again!
They could care less especially with delivery, please get rid of the freaky fast label. A hour for delivery less than 2 miles away is a joke. The kids answering the phone could care less, I’ll take my money elsewhere.
Atmosphere: 5
Food: 1
Service: 1
Worthless. Ordered two sandwiches for delivery that never showed up and no one answers the phone at this location.
Chill place, the lady up front always makes my sandwhich perfect and even remembers my order. Bathroom is always clean and provides some expensive quadruple ply toilet paper
Atmosphere: 5
Food: 5
Service: 5
Well this was my first time ordering pick up from this location; Not my usual jimmy johns that I always order from. Not happy at all, I was eating my sandwich at home and when I got to the second half of my sandwich there was curly hair (not my color plus I have long straight hair) inside my tomato. So I took a pic and tossed it in the garbage. I then called the location to speak to the manager, good thing I speak Spanish because she couldn’t communicate in English fluently (weird for her position, in my opinion) when I explained what had happened she got defensive and told me in Spanish; “no maam, I prepared all your order myself and that is not true or possible at all and me and my employees always take caution and use gloves and check all the food before we put it out” I explained I don’t have a reason to lie and that I don’t have short hair and my hair is black and that I figured that she should be aware. She then said did you take a picture I said yes. Then she said I have to bring in the picture plus the food. I told her I got upset and tossed, natural reaction. She then said there’s nothing she can do for me, so when o said that’s fine but I will do a review and reach out to cooperate her answer was “ that’s fine go ahead” and hung up. Smh, I wasn’t trying to get free food just wanted to report it; but ok I will cross this place off my list
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
l ordered a giant JJBLT and, to my disgust, while eating the sandwich, I found a black pen deep in the middle of the sandwich. I called the store and talked to the manager and she said, oh yeah I know what pen you're talking about, I know who wrapped the sandwich. I said you knew there was a pen in the sandwich? She said, no but I'm sorry that happened. I asked for a refund and she said it will show up in the app. Not sure what that means. I think something very strange is going on at this store. How does a pen get in the middle of a sandwich if it wasn’t on purpose?! Never ordering from this location again.
Used to be good, recently and on seperate occasions each of our family has gotten stomach issues after eating here. My wife, wont even eat here again after her stomach issue. I just got my stomach issue after ordering lunch this week, I dont think we will be ordering it again.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Combo Meal, Jumbo Pickle
The worst sandwich EVER! The meat hung off the bun, 3 paper thin slices of pickles, tomatoes, cheese, and jalapeños!!! No flavor at all!!!! I'll NEVER go back!!!
Atmosphere: 1
Food: 1
Service: 1
HORRIBLE! this was my first time ever at a Jimmy John's & it will be my last. I didn't know what to order so I got the turkey tom & I asked for extra meat. I should have known when she handed me my sandwich it felt so light. When I got home & opened the package there was LITERALLY 2 SLICES OF MEAT. I paid $10+ including a tip for 2 slices of turkey & lettuce. NEVER AGAIN. Enjoy that donation that's the last you'll ever get from me. I ended up throwing the whole thing out because it was gross. Better if you go to Potbelly & Jersey Mikes atleast you'll get what you paid for.
Atmosphere: 1
Food: 1
Service: 1
This place is really good. The sandwiches here are delicious, the bread is fresh and sandwiches came with a lot of turkey and ham. The service was fast and the place is super clean. Would definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combo Meal
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