Love love this place , everything was so fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Janet Wasserman
Food great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Totally Tuna
Andrea Reynolds
The sandwich was good, but the guy making the sandwiches had a horrible attitude. Made faces at me and my kids, couldn't actually hand me my food just dropped the bag on the counter. When the other worker went to grab my receipt from him he also just dropped that on the counter. Will not return to this location!
Atmosphere: 2
Food: 3
Service: 1
Ratnakar Modekrutti
Nice and Quiet place.
Atmosphere: 5
Food: 5
Service: 5
Kelly Lovele
This was a horrible experience just to order one sandwich. They did not take my name they had my food under someone else’s name. I was charged almost $30 after I asked for a combo I was charged separate for the sandwich, drink, and chips. Then told I have to cancel my order in Oder to take the drink and chips off and repay again and will not get my money back for 3-4 days Abdul general manager and Jessica assistant manger. Jessica wanted to let me know she was the assistant manager.
Atmosphere: 1
Food: 1
Service: 1
Michelle Harris
I placed a large order online, the order was ready on time, and everyone loved it. I ended up having to place another order, and it was also ready on time. Thank you for your great customer service, we will definitely be ordering from here again.
Atmosphere: 5
Food: 5
Service: 5
Aundra Alecia
I've never seen such a simple sandwich bring me so much joy. Love the unwhiches! Always fresh!
Atmosphere: 5
Food: 5
Service: 5
Brandon Lanczak
Always good and super quick.
Atmosphere: 5
Food: 5
Service: 5
Taylor Reid
Customer Service is horrible at this location. I do not mind driving to the Westheimer location.
Service: 1
Alina Martinez
Probably one of the worst customer service experiences I’ve ever had in the food industry. I order two combos with the sandwich and drinks for delivery. It took 58 minutes to arrive even though we are about a mile away. When I called to find out the delivery status, we were told we were 3rd in line for delivery because they only had one driver. That was frustrating enough but we know things happen. When the food finally arrived, both sodas were completely flat and watered down, and one sandwich was wrong. It was missing items in it. I called to let them know and spoke with Ernesto who basically just said sorry, I had to ask for a manager who was not there. He then called the manager to ask what to do. I’m told he spoke yo a manager named Kevin who said they could replace my sandwich only if I sent back the original sandwich they sent me. ARE YOU KIDDING ME? Is that your idea of customer service? You won’t replace my sandwich unless I give you back the original one? How cheap are you? The frustrating part is that we had already waited an hour for the delivery so of course I started eating it when through it was missing items. They really thought that it was ok to make me wait probably another 30 minutes to an hour so they could send me a new sandwich. All they were doing was sending me the correct sandwich, but they tried to do NOTHING yo fix the huge inconvenience they caused in the first place. Instead they actually inconvenienced me more by asking me not to eat the original sandwich and expected me to wait another hour to send the correct sandwich they messed up. Ernesto was terrible and had zero customer service. Kevin was the manager who asked for my original sandwich back and expected me to wait what was probably 2 hours total to eat my lunch. Horrible experience.
Always fast. Always tasty. Great sandwiches. This location is a bit dated looking, but does what it's supposed to do: makes good sandwiches, quickly. It's not there to win a fashion contest.
Vegetarian options: Any sandwich can be made vegetarian
Dietary restrictions: Many sandwiches made without cheese or can easily be made without.
Parking: There always seems to be spots out front. Quick turnover in this section of the lot.
Kid-friendliness: Tons of simple ingredient kid offerings
Wheelchair accessibility: Easy in and out. No steps.
Atmosphere: 3
Food: 5
Service: 5
Clay Ebner
I order on the app and consistently have terribly long wait times and smashed/messy sandwiches. Unfortunately the app won’t let me choose another location but the service is terrible here.
Service: 1
Robert Southerland
Nothing against this location, but what's happened to Jimmy John roast beef? The roast beef sandwich I got today was almost all fat and gristle, plus had an acidic pungent taste. Nothing like it used to be.
Atmosphere: 4
Food: 2
Service: 4
Pamela Ramirez
The blonde cashier literally laughed in our face for not understanding what she was saying, a total lack of respect, they are DISCRIMINATORS, we went in to ask something and we wanted to eat at the place but after her nerve we obviously left the place, unpleasant customer service
Love love this place , everything was so fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Food great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Totally Tuna
The sandwich was good, but the guy making the sandwiches had a horrible attitude. Made faces at me and my kids, couldn't actually hand me my food just dropped the bag on the counter. When the other worker went to grab my receipt from him he also just dropped that on the counter. Will not return to this location!
Atmosphere: 2
Food: 3
Service: 1
Nice and Quiet place.
Atmosphere: 5
Food: 5
Service: 5
This was a horrible experience just to order one sandwich. They did not take my name they had my food under someone else’s name. I was charged almost $30 after I asked for a combo I was charged separate for the sandwich, drink, and chips. Then told I have to cancel my order in Oder to take the drink and chips off and repay again and will not get my money back for 3-4 days Abdul general manager and Jessica assistant manger. Jessica wanted to let me know she was the assistant manager.
Atmosphere: 1
Food: 1
Service: 1
I placed a large order online, the order was ready on time, and everyone loved it. I ended up having to place another order, and it was also ready on time. Thank you for your great customer service, we will definitely be ordering from here again.
Atmosphere: 5
Food: 5
Service: 5
I've never seen such a simple sandwich bring me so much joy. Love the unwhiches! Always fresh!
Atmosphere: 5
Food: 5
Service: 5
Always good and super quick.
Atmosphere: 5
Food: 5
Service: 5
Customer Service is horrible at this location. I do not mind driving to the Westheimer location.
Service: 1
Probably one of the worst customer service experiences I’ve ever had in the food industry. I order two combos with the sandwich and drinks for delivery. It took 58 minutes to arrive even though we are about a mile away. When I called to find out the delivery status, we were told we were 3rd in line for delivery because they only had one driver. That was frustrating enough but we know things happen. When the food finally arrived, both sodas were completely flat and watered down, and one sandwich was wrong. It was missing items in it. I called to let them know and spoke with Ernesto who basically just said sorry, I had to ask for a manager who was not there. He then called the manager to ask what to do. I’m told he spoke yo a manager named Kevin who said they could replace my sandwich only if I sent back the original sandwich they sent me. ARE YOU KIDDING ME? Is that your idea of customer service? You won’t replace my sandwich unless I give you back the original one? How cheap are you? The frustrating part is that we had already waited an hour for the delivery so of course I started eating it when through it was missing items. They really thought that it was ok to make me wait probably another 30 minutes to an hour so they could send me a new sandwich. All they were doing was sending me the correct sandwich, but they tried to do NOTHING yo fix the huge inconvenience they caused in the first place. Instead they actually inconvenienced me more by asking me not to eat the original sandwich and expected me to wait another hour to send the correct sandwich they messed up. Ernesto was terrible and had zero customer service. Kevin was the manager who asked for my original sandwich back and expected me to wait what was probably 2 hours total to eat my lunch. Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Always 5 stars, food & service.
Atmosphere: 4
Food: 5
Service: 5
Always fast. Always tasty. Great sandwiches. This location is a bit dated looking, but does what it's supposed to do: makes good sandwiches, quickly. It's not there to win a fashion contest.
Vegetarian options: Any sandwich can be made vegetarian
Dietary restrictions: Many sandwiches made without cheese or can easily be made without.
Parking: There always seems to be spots out front. Quick turnover in this section of the lot.
Kid-friendliness: Tons of simple ingredient kid offerings
Wheelchair accessibility: Easy in and out. No steps.
Atmosphere: 3
Food: 5
Service: 5
I order on the app and consistently have terribly long wait times and smashed/messy sandwiches. Unfortunately the app won’t let me choose another location but the service is terrible here.
Service: 1
Nothing against this location, but what's happened to Jimmy John roast beef? The roast beef sandwich I got today was almost all fat and gristle, plus had an acidic pungent taste. Nothing like it used to be.
Atmosphere: 4
Food: 2
Service: 4
The blonde cashier literally laughed in our face for not understanding what she was saying, a total lack of respect, they are DISCRIMINATORS, we went in to ask something and we wanted to eat at the place but after her nerve we obviously left the place, unpleasant customer service
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