KFC

11030 Louetta Rd, Houston
(281) 376-3099

Recent Reviews

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Ursula Riston

Horrible.. The staff as well as the food . Staff does not acknowledge you at the drive thru. The 2 Hispanic ladies saw me at the window and kept talking they act like l wasn’t even there. I will NEVER go back EVER

Atmosphere: 1

Food: 1

Service: 1

Brad Jordan

20 mins in the drive through to get a chicken sandwich and pretty much the only one here... won't do that again

Atmosphere: 1

Food: 1

Service: 1

Nayr68

KFC Here will NOT Disappoint
Love it

Atmosphere: 5

Food: 5

Service: 5

Kaveman Salazar

Very quiet and peaceful very good place to eat

Atmosphere: 5

Food: 5

Service: 5

Albert Vasquez

Went in to get my online order for 8 pieces of chicken πŸ—πŸ”πŸ— . I get it don't look well always look before you leave 😭😭 bc I got a bucket of thighs and old greasy chicken legs πŸ—πŸ— 🀒 🀒 I ate 3 pieces on top that were ok after that I had old chicken it was supposed to be original recipe πŸ˜‚πŸ˜† I bite into it and all the old crust falls off . 8 pieces of chicken for 10$ was a bad mistake on my part read the comments below πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡ read πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡πŸ‘‡

Atmosphere: 3

Food: 1

Service: 3

Miguel Pelico

This store has bad bad service … the staff are in the phone talking to friends and trying to take care customer same time !! Store is dirty… manage talk to loud !!! Food is alright…

Atmosphere: 1

Food: 2

Service: 1

Regina Haryadi

I know that an employee mistakenly gave the order to someone else without asking for proof of purchase, and the manager was very unprofessional. It was a mistake made by a new employee, and they refused to replace the chicken that had already been taken by someone else, even though we had proof of our order. We even had to reorder. It was a terrible experience.

Atmosphere: 3

Food: 3

Service: 1

Ian Ox

Waited in drive thru for over five minutes with no word, get to window and no one comes to it for multiple minutes, go inside to wait behind some old women and they take someone's order at the drive thru and get them served before I can even order. Worst service.

Atmosphere: 1

Food: 1

Service: 1

Eleanny Villalba

Wors chicken ever to greasy and old bad experiencie on this place

Javier Vidal

They forgot 6 of my biscuits and I order 2 more on top of that for them to for get 8 in total smfh

Atmosphere: 2

Food: 1

Service: 2

Sarah

Very disappointed with this location’s customer service. When I walked in, no one acknowledged me at all, even though there were no other customers in the lobby. I waited a long time just to place my order, and it took even longer for them to prepare it. The lack of urgency and basic customer courtesy was frustrating. I won’t be returning to this location.

Atmosphere: 1

Food: 2

Service: 1

Roy Brown

Purchased a 12 piece family dinner and when we sat down to eat it was the WORSE tasting chicken we have ever had. It tasted like it was fried in old oil or that it had been left out to spoil. Kids and adults took a bite and literally spite it out and proceded to throw the food out. When you consider $40.04 for a meal that you toss out it will be the last time I visit this establishment.

Cliff Lawler

Online order for pickup, location said they never got it. Didn’t care about my receipt from the app, with the ready for pickup confirmation, or overall providing any assistance what so ever. Just said they won’t help.

Manager lady immediately escalated it to an 11 and got extremely rude when i asked how to get a refund, so we left.

Apparently you have to call in or submit through the app, but the nasty manager was too busy being a terrible person to explain that.

Nobody reads these types of comments, but the owners need to listen to the way their staff talks to the customers. Hopefully yet another one star review of this place makes it clear how downhill they are going.

Atmosphere: 1

Food: 1

Service: 1

Andrea Shipman

I placed an order on the app for pick up at 12:15 PM. I went into the establishment and waited 15 minutes before someone even acknowledged me and asked me if I needed to order or had pick up. Waited 10 more minutes for my order. Checked it before I left, no drinks or sauces that I pre-ordered were included. My $7 famous bowl had 2 chicken pieces and the potatoes tasted like cleaning products.

Atmosphere: 1

Food: 1

Service: 1

Adam

STAY AWAY! DO NOT PASS GO! STAY AWAY!
Go to another KFC. Even if it takes you another 5 minutes, you'll still get your order before this place finishes.

Encountered a rude worker who wouldn't give me my order because the order email from KFC didn't have my name on it. Gave her the order number and she wouldn't even check it.

She would only give me my order if I could show her something with my name on it.

Then when I showed her my order, she shoved it to me and walked off.

Oh, the best part? When I first arrived, I told this worker my name and that I was there for a mobile pick up order. Thought she heard me, but apparently she ignored me and walked off.

My order was sitting there - complete - for over 5 minutes while I waited for someone to acknowledge me and give me my order.

Also, I got a Mike's Hot Honey Chicken sandwich. Instead, I got a chicken sandwich that was SMOTHERED in mayonnaise.

Again, STAY AWAY FROM THIS LOCATION.

Atmosphere: 1

Food: 1

Service: 1

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