I’ve come in several times now, for years now, and never had any issues like today. I ordered 2 drinks to go. Mango Peach smoothies, one with Lychee Jelly, the other without. The drinks I was originally given tasted like nothing, and like they forgot to add peach or didn’t add enough. The difference in color after correcting the drinks is SUBSTANTIAL than the original drinks I was given. When one of the ladies hands me the order, she says, “we’ll fix it this time, but next time we won’t for custom orders”. Ma’am… this is YOUR mistake. “Custom” order or not, you didn’t make the drink correctly… it is obvious from the beyond drastic color difference in the drinks presented. How are you going to tell your customer even if we mess up next time that’s all on you? That’s a crazy business practice. Definitely lost me as a customer, and I recommended so many people here. That’s insane. I hope everyone heeds the warning these people don’t care about fixing their mistakes when it comes to your food and drinks.
Atmosphere: 1
Food: 3
Service: 1
Matthew Chan
The beef in the pho were quite tasty, soup was hot but a bit on the heavily seasoned side, overall it's better than a lot of other pho restaurants I have tried
Atmosphere: 3
Food: 4
Service: 3
Albany Ng
I ordered a beef pho and got 5 small thin slices of beef. Two of which were all fat. Broth and noodles were fine but the protein amount is just far too little!
Atmosphere: 5
Food: 2
Service: 4
A O
The grilled pork sandwich was a little over price but the sandwich was good
Atmosphere: 2
Food: 4
Service: 4
oswaldo torres
The food does not seem fresh and customer service is terrible.
Atmosphere: 3
Food: 2
Service: 1
Terry Moorer
Always great. I always go for pick up. I always get a funny look when I tip a buck or 2 picking up my meal and I never get Sriracha. Food is always good though
Atmosphere: 4
Food: 5
Service: 4
Zoe Zoe
Food was fantastic and service is always great. Came by yesterday for lunch and had to come back for the food.
Atmosphere: 5
Food: 5
Service: 5
Leon Nguyen
One of the best pho place in Houston I’ve ever visited Their eggrolls are fireee!!!!
Atmosphere: 5
Food: 5
Service: 5
Litz4lyfe —
This is the best pho place I’ve ever visited Great customer service and the food was great, even brought my entire family out once to eat there.
Atmosphere: 5
Food: 5
Service: 5
SELF MADE
I’m here to express this customer service experience. I came order to go , Asian young girl had the worse attitude. It happened about 5 times but that day I had enough . So I confronted them and asked why she was rude to me . I’ve been a customer since grand opening. I’m not gonna get into the complaint but I’m very disappointed on how she mistreated me. Dear owner, please correct this issue with all ur employees. The bus boy that cleans up table is way more respectful than ur workers taking orders. I will continue to go for the food and give them one more chance to make a change. All my family and friends go there . Such a big old disappointment 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
I love this place promise you won’t be disappointed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Special Egg Rolls
BLANCA ESTELLE
Beef vermicelli always hits the spot.
Atmosphere: 4
Food: 5
Service: 5
Mike Wong Giang
Very nice people and the service is wonderful.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Banh MI, Pho GA, Shaking Beef, Grill Chicken Egg Roll, Vietnamese Sandwich, Salad, House Special Egg Rolls, Grilled Chicken, Mango, Shrimp Spring Roll, Pho DAC Biet, Soup, Coconut, Pho Beef Brisket and Flank, Sprouts, Phở Chay - Vegetable Noodle Soup, Wonton Soup, Bún Chay - Vegetable & Tofu Vermicelli, Strawberry
jennifer H
First time trying and definitely will come back. Even though I came in during rush hour the waitresses were very friendly and patient and walked me through the menu as it was my first time trying their food. Food came out in a decent time and delicious. I had a C6 and fried egg rolls. The cashier was also very sweet. Totally recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shaking Beef, House Special Egg Rolls
Samuel Aguilar
Everything on the menu is extremely appetizing and will have you salivating. Angie is an amazing waitress, providing immaculate service. Will recommend frequent visits!
I’ve come in several times now, for years now, and never had any issues like today. I ordered 2 drinks to go. Mango Peach smoothies, one with Lychee Jelly, the other without. The drinks I was originally given tasted like nothing, and like they forgot to add peach or didn’t add enough. The difference in color after correcting the drinks is SUBSTANTIAL than the original drinks I was given. When one of the ladies hands me the order, she says, “we’ll fix it this time, but next time we won’t for custom orders”.
Ma’am… this is YOUR mistake. “Custom” order or not, you didn’t make the drink correctly… it is obvious from the beyond drastic color difference in the drinks presented. How are you going to tell your customer even if we mess up next time that’s all on you? That’s a crazy business practice.
Definitely lost me as a customer, and I recommended so many people here. That’s insane. I hope everyone heeds the warning these people don’t care about fixing their mistakes when it comes to your food and drinks.
Atmosphere: 1
Food: 3
Service: 1
The beef in the pho were quite tasty, soup was hot but a bit on the heavily seasoned side, overall it's better than a lot of other pho restaurants I have tried
Atmosphere: 3
Food: 4
Service: 3
I ordered a beef pho and got 5 small thin slices of beef. Two of which were all fat. Broth and noodles were fine but the protein amount is just far too little!
Atmosphere: 5
Food: 2
Service: 4
The grilled pork sandwich was a little over price but the sandwich was good
Atmosphere: 2
Food: 4
Service: 4
The food does not seem fresh and customer service is terrible.
Atmosphere: 3
Food: 2
Service: 1
Always great. I always go for pick up. I always get a funny look when I tip a buck or 2 picking up my meal and I never get Sriracha. Food is always good though
Atmosphere: 4
Food: 5
Service: 4
Food was fantastic and service is always great. Came by yesterday for lunch and had to come back for the food.
Atmosphere: 5
Food: 5
Service: 5
One of the best pho place in Houston I’ve ever visited
Their eggrolls are fireee!!!!
Atmosphere: 5
Food: 5
Service: 5
This is the best pho place I’ve ever visited
Great customer service and the food was great, even brought my entire family out once to eat there.
Atmosphere: 5
Food: 5
Service: 5
I’m here to express this customer service experience. I came order to go , Asian young girl had the worse attitude. It happened about 5 times but that day I had enough . So I confronted them and asked why she was rude to me . I’ve been a customer since grand opening. I’m not gonna get into the complaint but I’m very disappointed on how she mistreated me. Dear owner, please correct this issue with all ur employees. The bus boy that cleans up table is way more respectful than ur workers taking orders. I will continue to go for the food and give them one more chance to make a change. All my family and friends go there . Such a big old disappointment 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I love this place promise you won’t be disappointed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Special Egg Rolls
Beef vermicelli always hits the spot.
Atmosphere: 4
Food: 5
Service: 5
Very nice people and the service is wonderful.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Banh MI, Pho GA, Shaking Beef, Grill Chicken Egg Roll, Vietnamese Sandwich, Salad, House Special Egg Rolls, Grilled Chicken, Mango, Shrimp Spring Roll, Pho DAC Biet, Soup, Coconut, Pho Beef Brisket and Flank, Sprouts, Phở Chay - Vegetable Noodle Soup, Wonton Soup, Bún Chay - Vegetable & Tofu Vermicelli, Strawberry
First time trying and definitely will come back. Even though I came in during rush hour the waitresses were very friendly and patient and walked me through the menu as it was my first time trying their food. Food came out in a decent time and delicious. I had a C6 and fried egg rolls. The cashier was also very sweet. Totally recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shaking Beef, House Special Egg Rolls
Everything on the menu is extremely appetizing and will have you salivating. Angie is an amazing waitress, providing immaculate service. Will recommend frequent visits!
Atmosphere: 5
Food: 5
Service: 5
Loading...