Kolache Factory
5535 Memorial Dr Ste C, Houston
(713) 880-2253
Recent Reviews
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Employee with ink was really nice!
Food: 5
Service: 5
Not great but not bad either.
Atmosphere: 3
Food: 3
Service: 3
Got egg and cheese kolache but it had bacon or some other kind of meat in it. Worker was nice enough to give option of refund/replacement when I went back.
Atmosphere: 3
Food: 1
Service: 3
I didn’t like the kolache. I had the Mexican chicken one and the egg and cheese. I don’t like the mix or the bread.
Food: 2
Ummm, I hadn’t been to this location in a while. Picked up our usual bacon, egg, and cheese, and when I started eating, I noticed they’re about half the size they used to be!
Has anyone else noticed this, or was it just today’s batch?
The jalapeño popper kolaches are the bomb!
Atmosphere: 3
Food: 5
Service: 5
This is the second time I got old and burned cream cheese danish. Ham and cheese no cheese just ham. I won’t bust this place again.
Atmosphere: 4
Food: 1
Service: 4
The food is good. The ladies at the front counter are really nice. I wish all the kolache factory locations were this good. Thank you
Atmosphere: 5
Food: 5
Service: 5
We ordered various kolashes including egg potato, sausage egg, bacon egg, ranchos, polish sausage. We enjoyed it for breakfast in the office.
Atmosphere: 4
Food: 4
Service: 4
The cashier lady was mad I was trying to get something and she was in a hurry first time getting food from this place and the last one
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Terrible customer service. I rarely write bad reviews. The guy in the front cashier was not welcoming, ok skiping this, he did mistake by counting colaches and giving the higher price than usual. As my friend is loyal customer and always buys from this location and he knows exactly how much he pays for three colaches. He did NO apology for his wrong price or mistake. Oh no, he did us a big favor by repeating our items and fixing it. His face said it all. We came at 12 pm and were hungry. I see here a lot of reviews about bad and rude customer service and not surprised that it is empty. Does the owner care at all? Disappointing experience.
Atmosphere: 1
Food: 5
Service: 1
The women at the register is very rude and need some training. Will not be coming to this location ever again.
Atmosphere: 1
Food: 1
Service: 1
First time going to that location. I was not greeted. I simple ordered two Italian chicken kolaches, warmed. Once I got to my car, I discovered the cashier gave me two pizza kolaches instead. I walked back into the establishment and told them my order was wrong. I received no apology for the wrong order. I was asked did I want them warmed, all to be handed cold kolaches still. Attitudes were completely horrible, multiple stares from employees , I will not be returning AT ALL. I did not collect names however I went on Super Bowl Sunday, 2/9/25 between the times of 10:00 am to 11:00 am. This should be addressed. This entire experience was utterly uncomfortable.
Atmosphere: 1
Food: 1
Service: 1
Not one bad experience! They always have what I need!
Atmosphere: 5
Food: 5
Service: 5
The lady that worked the front today on December 5th at 12pm needs some serious customer service training.
She just isn’t pleasant or nice. Makes me not want to come here and spend my money. She seems annoyed when you want to buy stuff.
Atmosphere: 3
Food: 4
Service: 1
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