Kolache Factory
10535-D Westheimer Rd, Houston
(713) 952-2253
Recent Reviews
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Ive been here at least 3 times in the last few weeks to make sure im not tripping and the 3 times that ive attended they have been nothing but straight up Rude they don't do anything about their coworkers. If your not a morning person then don't be working at a very early job. Not coming back here ever again they suck To be honest. BTW my food was cold every single time as well I was already on a tight schedule that I couldn't go in and tell them about it
Atmosphere: 1
Food: 2
Service: 1
This place will not accept bills larger than $20. WHAT? Had to go to a gas station, get change, return and pay. Ridiculous and time wastin'! Had them get me all new food items to wase their time too! So, I'll NEVER go back to this dumpster of a joint again!
Atmosphere: 1
Food: 1
Service: 1
Ease of drive through window, good service and tasty, warm kolaches.
Food: 4
Service: 5
Lady working this morning was cranky and rude , avoiding eye contact, talking over customers . Making us feel like we’re interrupting her time . Hire people who can professionally communicate with customers not just rush and boss them around like they’re on the clock too
Atmosphere: 1
Food: 4
Service: 1
It made me sick
Love coming here early mornings for fresh goods.
Atmosphere: 5
Food: 5
Service: 5
From the mommy you walk into Kolache Factory your greed with warm smiles of a team that really cares. The kolaches are divine special the bacon and cheese . Special shoot-out to the mornings crew.
Atmosphere: 5
Food: 5
Service: 5
Jordan is the MAN! so personable and nice, every day. Starts my mornings off right. Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
They were delicious
Atmosphere: 5
Food: 5
Service: 5
No comments for kolache, it always tastes awesome
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
These idiots refused to do a simple change for a frequent customer. Needless to say, one less customer. No customer service skills whatsoever.
Atmosphere: 1
Food: 1
Service: 1
Gave us wrong kolaches.
Atmosphere: 3
Food: 3
Service: 3
This is honestly my favorite location! The only one that I’ve been. Through that serves smoothie. I legit will drive out of my way to this location just so I can order a smoothie. Drive through is pretty fast and they’ve never gotten my order wrong. I also love that they always check to see if I’m a rewards member and let me know if I have a reward! Food is always hot and fresh and I appreciate the labeling between all beef and pork.
Atmosphere: 5
Food: 5
Service: 5
Found a piece HAIR in my ham & cheese 🤮
First time visit but poor services. Old lady look angry and dont want to help
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Sausage
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