Horrible customer service. Employee Thomas told me to calm down when I complained about waiting 25 minutes for my food. I was upset to a point I request a refund.
Service: 1
Shan N
11.25.25 Mark is a nice manager. Food quality/presentation at this location is not what we're used to.
Hermilo Vargas
Good place to bring your wife . Friends or just your self. 🙏🏼
Atmosphere: 5
Food: 5
Service: 5
Judith Leyva
This review is long due.. I order breakfast for my office once a month for a meeting and Madeleine is everyone's favorite. The catering department has excellent service, they been extremely accommodating even when I accidentally ordered for pick up instead of delivery and they were so quick to have it delivered on time for the meeting. Extremely grateful for everyone in their team.
-Kilpatrick Team.
Atmosphere: 5
Food: 5
Service: 5
Nury Saldaña
Went to zoo with a friend and her toddler grandkids. we went to La Madeleine for lunch. Because boy toddler is allergic to eggs and nuts, we looked at allergen menu. we also spoke with staff to ensure no eggs or nuts for the boy toddler. In fact, staff went back to kitchen twice to ensure the ingredients for chicken cheese sandwich on brioche bread was egg and nut free. Assured by staff, we ordered this for the child. We were asked if we wanted it cold or hot. We said hot. We got the sandwich and the cheese was melted to the rest of the sandwich. Halfway thru the meal, the boy's lips swelled. Ultimately his entire lower face became red and inflamed while at the restaurant. Staff looked on but said nothing. We immediately administered Benedryl per instructions on how to handle a single-symptom reaction to an allergy. We then left. Within approximately five minutes in the car, the child threw up. Since this was a second reaction, this constituted Anaphylactic shock. We were in stop and go traffic we but immediately pulled over so I could administer the epi-pen. we then met the parents in the Texas Childrens Hospital where he was required to remain for observation in case there were further complications. This was a frightening and dangerous situation. Turns out that kitchen staff had decided to add mayo to the sandwich. The melted cheese inside made it difficult to see the mayo, and it was certainly an unexpected addition to the hot sandwich and was definitely NOT requested.
Atmosphere: 1
Food: 1
Service: 1
Samantha Mijes
The cashier couldn’t take my order correctly; I was served someone else’s food, and they never gave me my side of mashed potatoes. I miss their rotisserie chicken, and like many restaurants today, they simply aren’t what they used to be.
Atmosphere: 5
Food: 1
Service: 1
Javier Hoffman
Walked in to pickup an order, man working was rude. Didn’t speak. No hello, no thank you, no have a nice day. Dude looked me up and down, waited for me to tell him my order name , then handed me the order with no words. Awful customer service.
Atmosphere: 1
Food: 5
Service: 1
Jen
Love the pastries they have and love their chicken parsien. Very calm cozy atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Doctor Watson
Took the family for breakfast!
Atmosphere: 5
Food: 5
Service: 5
Hala Jamel
There is no air conditioning. It is very hot, and there is only one lounge with air conditioning.
Terrible dining experience. It was so hot in this place I could not enjoy my food.
Atmosphere: 1
Food: 4
Service: 3
Carl Pierce
Always good food.
Atmosphere: 5
Food: 5
Service: 5
Yajaira Morales
Great service!!
Atmosphere: 5
Food: 5
Service: 5
Willis James
So hot inside, don’t go unless you’re trying to boil. Managers know and it’s been months and it’s hot every time I go. Cashiers are great and food is good but not worth it in the summer heat
Atmosphere: 1
Food: 3
Service: 4
H.Q. Nguyen
The employees were all very organized and efficient. I had take out and got my order within 5 minutes with a smile. They packed my take out very considerately with everything I needed for a picnic lunch with my mother.
Horrible customer service. Employee Thomas told me to calm down when I complained about waiting 25 minutes for my food. I was upset to a point I request a refund.
Service: 1
11.25.25 Mark is a nice manager. Food quality/presentation at this location is not what we're used to.
Good place to bring your wife . Friends or just your self. 🙏🏼
Atmosphere: 5
Food: 5
Service: 5
This review is long due.. I order breakfast for my office once a month for a meeting and Madeleine is everyone's favorite. The catering department has excellent service, they been extremely accommodating even when I accidentally ordered for pick up instead of delivery and they were so quick to have it delivered on time for the meeting. Extremely grateful for everyone in their team.
-Kilpatrick Team.
Atmosphere: 5
Food: 5
Service: 5
Went to zoo with a friend and her toddler grandkids. we went to La Madeleine for lunch. Because boy toddler is allergic to eggs and nuts, we looked at allergen menu. we also spoke with staff to ensure no eggs or nuts for the boy toddler. In fact, staff went back to kitchen twice to ensure the ingredients for chicken cheese sandwich on brioche bread was egg and nut free. Assured by staff, we ordered this for the child. We were asked if we wanted it cold or hot. We said hot. We got the sandwich and the cheese was melted to the rest of the sandwich. Halfway thru the meal, the boy's lips swelled. Ultimately his entire lower face became red and inflamed while at the restaurant. Staff looked on but said nothing. We immediately administered Benedryl per instructions on how to handle a single-symptom reaction to an allergy. We then left. Within approximately five minutes in the car, the child threw up. Since this was a second reaction, this constituted Anaphylactic shock. We were in stop and go traffic we but immediately pulled over so I could administer the epi-pen. we then met the parents in the Texas Childrens Hospital where he was required to remain for observation in case there were further complications. This was a frightening and dangerous situation. Turns out that kitchen staff had decided to add mayo to the sandwich. The melted cheese inside made it difficult to see the mayo, and it was certainly an unexpected addition to the hot sandwich and was definitely NOT requested.
Atmosphere: 1
Food: 1
Service: 1
The cashier couldn’t take my order correctly; I was served someone else’s food, and they never gave me my side of mashed potatoes. I miss their rotisserie chicken, and like many restaurants today, they simply aren’t what they used to be.
Atmosphere: 5
Food: 1
Service: 1
Walked in to pickup an order, man working was rude. Didn’t speak. No hello, no thank you, no have a nice day. Dude looked me up and down, waited for me to tell him my order name , then handed me the order with no words. Awful customer service.
Atmosphere: 1
Food: 5
Service: 1
Love the pastries they have and love their chicken parsien. Very calm cozy atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Took the family for breakfast!
Atmosphere: 5
Food: 5
Service: 5
There is no air conditioning. It is very hot, and there is only one lounge with air conditioning.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Terrible dining experience. It was so hot in this place I could not enjoy my food.
Atmosphere: 1
Food: 4
Service: 3
Always good food.
Atmosphere: 5
Food: 5
Service: 5
Great service!!
Atmosphere: 5
Food: 5
Service: 5
So hot inside, don’t go unless you’re trying to boil. Managers know and it’s been months and it’s hot every time I go. Cashiers are great and food is good but not worth it in the summer heat
Atmosphere: 1
Food: 3
Service: 4
The employees were all very organized and efficient. I had take out and got my order within 5 minutes with a smile. They packed my take out very considerately with everything I needed for a picnic lunch with my mother.
Atmosphere: 5
Food: 5
Service: 5
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