Went here for my boyfriend’s birthday and had the worst experience! While eating out appetizers a roach crawled on my arm ! We were immediately going to leave but the waitress said that she would get the manager to TAKE CARE OF US and moved us to another table . While trying to enjoy our entrée, the part that was hot bugs stated flying around and ended up in my food. The waitress took the food away, said that she would have the manager to take care of it. She then brought back more food wrapped in to go boxes and a bill for $75. I didn’t want to ruin the night or cause a scene so I waited until this morning and called to receive a refund because I’m not going to eat this food to go and we didn’t eat anything but half of the appetizers before the roach . They claim they do not do cash refunds so beware of this place ! They want to give you a gift card so you can dine with the roaches again !
Zain Ayub
Bubba Gump and Joe's Crab Shack are awesome when dropping in on Galveston. Salt Grass is amazing for the price point compared to the other casual steakhouses in Houston. I would definitely recommend the rewards program; it's a good reward system, and I have never had an issue. The customer service is always welcoming and staff gives amazing recommendations when dining!
Tra-C J Pierce
Very disappointed!!! I have been a laundry's member for 11 years. This particular night was a disaster. I contacted corporate and they told me someone would be in touch with me soon. The GM- Fallon Bankson contacted me and simply said I am sorry. What ??? That's it!!! The food was terrible! The waitress was terrible. MOD never came to thank me for being a Landry member for 11yrs. All I got was I'm sorry!! What about correcting a wrong? What about restoring my confidence? What about showing loyalty to me and my family as i have to Landrys. Where is the real concern and appreciation?Nowhere!! I'm going to Rockwall After I posted my review, someone responded and asked me to send them an email regarding my experience and still did absolutely NOTHING!!¡ A complete waste of time. Wow!
Went to the Rainforest Cafe in Grapevine, service was amazing!
Shammel Dunn
Restaurant is very expensive. Went to order a steak almost a year ago promised me a steak and a dessert went to go use. It have not been able to use it called the restaurant at least 10 times called customer service five times still waiting for a response after a year that’s crazy for these prices
J Fancii
Websites are not current to available technology. The process to redeem points is outrageous! As a member you are required to pay for food upfront (online) and then request a refund to use points. There is no way to know what points are being used. Birthday points expires within 15 days- but again it is up to the restaurant to enter the request correctly or you lose points. Unless you will redeem points immediately and eat frequently, I do not recommend becoming a member.
No response from corporate. The food is great, however not worth the ongoing rewards program issues coupled with poor customer service and a failure to respond.
Arthur Glowacki
Had an issue with the gift card at first. Had to call the service number and after a 8 business days they were able to credit me the amount back.
Patricia Ortiz
Joe with Customer Relations is and should not be a representative of any Corporate office. I have been calling him since December for an unresolved issue at the Golden Nugget for an overcharge that they did. He provides me an individual name at Golden Nugget and he does not have anyone else at Corporate that I can talk to or a Supervisor. I'm paying interest in their mistake of an overcharge and their office dismisses Customer Relations. Great Department Guys. I'm sure Mr. Fertitta is proud of paying you to not resolve issues at the Corporate Level! They should close that Corporate office they don't do a thing but pass the issue to someone else.
Sam
Me and my family have always loved to dine at Landry’s restaurants. However, things have definitely went down hill in customer service. I have tried to contact their corporate office multiple times by phone, email, and I’ve never gotten a response back! Never expected Landry’s customer service to be so poor especially with all of the restaurants they manage.
Orlando Chavez
I had another poor experience at Babins today. Get the runaround when I reach out as a Select Club member.
r tee
The food was good. THE SERVICE WAS UNPROFESSIONAL, CORPORATE INCLUDED. Took my family to their Kemah location this past Thanksgiving. Drove across town to Kemah because a previous experience at one of their other locations on the west side of houston I/10 near Katy area was a subpar food excursion. Our meals were late (had to ask waiter-person to check on it), dry, cooled within a few bites time span, with questionable portioning. BTW, was for Thanksgiving also. Decided Kemah this time due to having better Landry's food memories at that location when we used to live on that side of town. Oh well, so much for that. We got there for our reservation at 5p. I dropped off my family at the front. After parking and walking in, there were 5-6 employees at the front podium talking amongst each other seemingly removed from patrons walking in, and looked inconvenienced and unenthusiastic in action. Judging by their lag in greeting time relative to the amount of people walking in (which in my case was a one me to 5-6 of them)- customer service was not the priority. At any rate, after joining my party and ordering, the food took over 20 minutes to get out. That's when we notified the manager during the table greet that our food, appetizers, or even bread or drinks had not appeared yet. He walked off with our attendant and came back with everything. The table management was ridiculous. But, the food was good. After we paid (including a $40 tip for 2 adults, 2kids), we ended up waiting at least 20 minutes for my cheesecake to-go. I finally told my wife that I'll get the car while she waits with the kids for my cheesecake. That took about 10-15 more minutes including a bathroom stop on the way out. By the time I drove up and notified her, she said they just got the dessert. When she came out she was flustered. We drove home and once there, I noticed the cheesecake looked partially eaten. I called Kemah Landry's the next day and talked to the MOD Roy as to my suspicions and asked for a gift card for a dessert. He assured me that no one touched the cheesecake and that given my description, the edge fell off. He then said gift cards have to come from corporate, but he would give me a cheesecake on the house my next visit. I declined, and said I would call corporate. He gave me the number. I called corporate and left 2-3 messages between then and today December 12, 2024 with no reply. I even submitted online feedback through their website. I will not be going to Landry's again for any holiday events or otherwise, until I see their reviews pick up. My experience was UNACCEPTABLE and I eat out easily over 50% a week.
We regularly dined at Saltgrass and Del Frisco’s Grille, and I’ve spent thousands of dollars with Landry’s over the years, including hosting a Christmas party for my office. The food and service have always been excellent, so I’ve never had an issue with the restaurants themselves.
The problem lies with their rewards program. Despite spending significant amounts at their establishments, any unused rewards expire after just one year. It’s a highly disappointing system that forces you to use your rewards within their strict timeline or lose them entirely. I understand the need for an expiration policy to avoid indefinite liability, but a more reasonable timeframe, such as three to five years, would be far more customer-friendly.
Kathy Markis
**UPDATE to my review below.
No Customer Service what so ever. Very disappointing for an expensive upscale restaurant, especially since I am a Select Club member. Obviously, Landry's didn't read my review before passing the buck. My problem is not with a particular restaurant, it's with the corporation for emailing an offer and then not honoring that offer. I had already sent a follow up email to the gift card department after I left a voicemail. I actually sent another email to the address that Landry's suggested in their response. I still haven't received a reply. Shame on Landry's.
I'm very disappointed in Landry's Corporation. I am a Landry's Select Club member. I received an email offer from Landry's offering two rewards cards worth $20. each if I ordered a $100. gift card. When I tried to make the purchase, I was being given two $10. rewards cards instead of two $20. rewards cards. I called Landry's and they referred me to their Gift Card Department. I called the gc department and left a voice message. It's been more that 48 business hours and I haven't heard back. The promotion is now over. As much as my husband and I have enjoyed Landry's and their brands, I'm very unhappy with their lack of response or resolution. I'm not asking for anything special, just that they honor the promotion that they offered to their Select Club members. Until then, my husband and I will be getting our steak dinners somewhere else. Kathy Markis
J K
This organization does not own up to its mistakes. They owe me a refund, they say it has been approved, but it hasn't hit my bank account. When asked they keep saying they need more time. It's been since May 18th. Who would think a corporation that owns so much in Houston would have issues with a $5 refund? Now I want more for all the trouble this has been. They must not be doing that great and I know why because their restaurants are sub par compared to non corporate eating establishments. Take my advice and stay away from any Landry's.
Johnnie Roberts
Should not even be a one star. Called to set up a birthday party. This is not just another birthday this is my mother in laws 100th. She wanted to go to the Woodlands location since we go there often. We were going to have about 30 people. I was told we had to order off of a special menu. I hope you understand this is a very special birthday and now you have screwed it up. Well I have made reservation at Pappadeaux Seafood. They were more than happen to help make this a special day. I will never return to a Landry's. You just do not care about your customers. So long Landry's and hello Pappadeaux Seafood who cares about their customers.
Carley's Magical Touch
Second horrible experience with a Landrys corporation restaraunt
Went here for my boyfriend’s birthday and had the worst experience! While eating out appetizers a roach crawled on my arm ! We were immediately going to leave but the waitress said that she would get the manager to TAKE CARE OF US and moved us to another table . While trying to enjoy our entrée, the part that was hot bugs stated flying around and ended up in my food. The waitress took the food away, said that she would have the manager to take care of it. She then brought back more food wrapped in to go boxes and a bill for $75. I didn’t want to ruin the night or cause a scene so I waited until this morning and called to receive a refund because I’m not going to eat this food to go and we didn’t eat anything but half of the appetizers before the roach . They claim they do not do cash refunds so beware of this place ! They want to give you a gift card so you can dine with the roaches again !
Bubba Gump and Joe's Crab Shack are awesome when dropping in on Galveston. Salt Grass is amazing for the price point compared to the other casual steakhouses in Houston. I would definitely recommend the rewards program; it's a good reward system, and I have never had an issue. The customer service is always welcoming and staff gives amazing recommendations when dining!
Very disappointed!!! I have been a laundry's member for 11 years. This particular night was a disaster. I contacted corporate and they told me someone would be in touch with me soon. The GM- Fallon Bankson contacted me and simply said I am sorry. What ??? That's it!!! The food was terrible! The waitress was terrible. MOD never came to thank me for being a Landry member for 11yrs. All I got was I'm sorry!! What about correcting a wrong? What about restoring my confidence? What about showing loyalty to me and my family as i have to Landrys. Where is the real concern and appreciation?Nowhere!! I'm going to Rockwall
After I posted my review, someone responded and asked me to send them an email regarding my experience and still did absolutely NOTHING!!¡ A complete waste of time. Wow!
Went to the Rainforest Cafe in Grapevine, service was amazing!
Restaurant is very expensive. Went to order a steak almost a year ago promised me a steak and a dessert went to go use. It have not been able to use it called the restaurant at least 10 times called customer service five times still waiting for a response after a year that’s crazy for these prices
Websites are not current to available technology. The process to redeem points is outrageous! As a member you are required to pay for food upfront (online) and then request a refund to use points. There is no way to know what points are being used. Birthday points expires within 15 days- but again it is up to the restaurant to enter the request correctly or you lose points. Unless you will redeem points immediately and eat frequently, I do not recommend becoming a member.
No response from corporate. The food is great, however not worth the ongoing rewards program issues coupled with poor customer service and a failure to respond.
Had an issue with the gift card at first. Had to call the service number and after a 8 business days they were able to credit me the amount back.
Joe with Customer Relations is and should not be a representative of any Corporate office. I have been calling him since December for an unresolved issue at the Golden Nugget for an overcharge that they did. He provides me an individual name at Golden Nugget and he does not have anyone else at Corporate that I can talk to or a Supervisor. I'm paying interest in their mistake of an overcharge and their office dismisses Customer Relations. Great Department Guys. I'm sure Mr. Fertitta is proud of paying you to not resolve issues at the Corporate Level!
They should close that Corporate office they don't do a thing but pass the issue to someone else.
Me and my family have always loved to dine at Landry’s restaurants. However, things have definitely went down hill in customer service. I have tried to contact their corporate office multiple times by phone, email, and I’ve never gotten a response back! Never expected Landry’s customer service to be so poor especially with all of the restaurants they manage.
I had another poor experience at Babins today. Get the runaround when I reach out as a Select Club member.
The food was good. THE SERVICE WAS UNPROFESSIONAL, CORPORATE INCLUDED. Took my family to their Kemah location this past Thanksgiving. Drove across town to Kemah because a previous experience at one of their other locations on the west side of houston I/10 near Katy area was a subpar food excursion. Our meals were late (had to ask waiter-person to check on it), dry, cooled within a few bites time span, with questionable portioning. BTW, was for Thanksgiving also. Decided Kemah this time due to having better Landry's food memories at that location when we used to live on that side of town. Oh well, so much for that. We got there for our reservation at 5p. I dropped off my family at the front. After parking and walking in, there were 5-6 employees at the front podium talking amongst each other seemingly removed from patrons walking in, and looked inconvenienced and unenthusiastic in action. Judging by their lag in greeting time relative to the amount of people walking in (which in my case was a one me to 5-6 of them)- customer service was not the priority. At any rate, after joining my party and ordering, the food took over 20 minutes to get out. That's when we notified the manager during the table greet that our food, appetizers, or even bread or drinks had not appeared yet. He walked off with our attendant and came back with everything. The table management was ridiculous. But, the food was good. After we paid (including a $40 tip for 2 adults, 2kids), we ended up waiting at least 20 minutes for my cheesecake to-go. I finally told my wife that I'll get the car while she waits with the kids for my cheesecake. That took about 10-15 more minutes including a bathroom stop on the way out. By the time I drove up and notified her, she said they just got the dessert. When she came out she was flustered. We drove home and once there, I noticed the cheesecake looked partially eaten. I called Kemah Landry's the next day and talked to the MOD Roy as to my suspicions and asked for a gift card for a dessert. He assured me that no one touched the cheesecake and that given my description, the edge fell off. He then said gift cards have to come from corporate, but he would give me a cheesecake on the house my next visit. I declined, and said I would call corporate. He gave me the number. I called corporate and left 2-3 messages between then and today December 12, 2024 with no reply. I even submitted online feedback through their website. I will not be going to Landry's again for any holiday events or otherwise, until I see their reviews pick up. My experience was UNACCEPTABLE and I eat out easily over 50% a week.
Restaurantji Recommends
We regularly dined at Saltgrass and Del Frisco’s Grille, and I’ve spent thousands of dollars with Landry’s over the years, including hosting a Christmas party for my office. The food and service have always been excellent, so I’ve never had an issue with the restaurants themselves.
The problem lies with their rewards program. Despite spending significant amounts at their establishments, any unused rewards expire after just one year. It’s a highly disappointing system that forces you to use your rewards within their strict timeline or lose them entirely. I understand the need for an expiration policy to avoid indefinite liability, but a more reasonable timeframe, such as three to five years, would be far more customer-friendly.
**UPDATE to my review below.
No Customer Service what so ever. Very disappointing for an expensive upscale restaurant, especially since I am a Select Club member. Obviously, Landry's didn't read my review before passing the buck. My problem is not with a particular restaurant, it's with the corporation for emailing an offer and then not honoring that offer. I had already sent a follow up email to the gift card department after I left a voicemail. I actually sent another email to the address that Landry's suggested in their response. I still haven't received a reply. Shame on Landry's.
I'm very disappointed in Landry's Corporation. I am a Landry's Select Club member. I received an email offer from Landry's offering two rewards cards worth $20. each if I ordered a $100. gift card. When I tried to make the purchase, I was being given two $10. rewards cards instead of two $20. rewards cards. I called Landry's and they referred me to their Gift Card Department. I called the gc department and left a voice message. It's been more that 48 business hours and I haven't heard back. The promotion is now over. As much as my husband and I have enjoyed Landry's and their brands, I'm very unhappy with their lack of response or resolution. I'm not asking for anything special, just that they honor the promotion that they offered to their Select Club members. Until then, my husband and I will be getting our steak dinners somewhere else.
Kathy Markis
This organization does not own up to its mistakes. They owe me a refund, they say it has been approved, but it hasn't hit my bank account. When asked they keep saying they need more time. It's been since May 18th. Who would think a corporation that owns so much in Houston would have issues with a $5 refund? Now I want more for all the trouble this has been. They must not be doing that great and I know why because their restaurants are sub par compared to non corporate eating establishments. Take my advice and stay away from any Landry's.
Should not even be a one star. Called to set up a birthday party. This is not just another birthday this is my mother in laws 100th. She wanted to go to the Woodlands location since we go there often. We were going to have about 30 people. I was told we had to order off of a special menu. I hope you understand this is a very special birthday and now you have screwed it up. Well I have made reservation at Pappadeaux Seafood. They were more than happen to help make this a special day. I will never return to a Landry's. You just do not care about your customers. So long Landry's and hello Pappadeaux Seafood who cares about their customers.
Second horrible experience with a Landrys corporation restaraunt
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