The food was good. THE SERVICE WAS UNPROFESSIONAL, CORPORATE INCLUDED. Took my family to their Kemah location this past Thanksgiving. Drove across town to Kemah because a previous experience at one of their other locations on the west side of houston I/10 near Katy area was a subpar food excursion. Our meals were late (had to ask waiter-person to check on it), dry, cooled within a few bites time span, with questionable portioning. BTW, was for Thanksgiving also. Decided Kemah this time due to having better Landry's food memories at that location when we used to live on that side of town. Oh well, so much for that. We got there for our reservation at 5p. I dropped off my family at the front. After parking and walking in, there were 5-6 employees at the front podium talking amongst each other seemingly removed from patrons walking in, and looked inconvenienced and unenthusiastic in action. Judging by their lag in greeting time relative to the amount of people walking in (which in my case was a one me to 5-6 of them)- customer service was not the priority. At any rate, after joining my party and ordering, the food took over 20 minutes to get out. That's when we notified the manager during the table greet that our food, appetizers, or even bread or drinks had not appeared yet. He walked off with our attendant and came back with everything. The table management was ridiculous. But, the food was good. After we paid (including a $40 tip for 2 adults, 2kids), we ended up waiting at least 20 minutes for my cheesecake to-go. I finally told my wife that I'll get the car while she waits with the kids for my cheesecake. That took about 10-15 more minutes including a bathroom stop on the way out. By the time I drove up and notified her, she said they just got the dessert. When she came out she was flustered. We drove home and once there, I noticed the cheesecake looked partially eaten. I called Kemah Landry's the next day and talked to the MOD Roy as to my suspicions and asked for a gift card for a dessert. He assured me that no one touched the cheesecake and that given my description, the edge fell off. He then said gift cards have to come from corporate, but he would give me a cheesecake on the house my next visit. I declined, and said I would call corporate. He gave me the number. I called corporate and left 2-3 messages between then and today December 12, 2024 with no reply. I even submitted online feedback through their website. I will not be going to Landry's again for any holiday events or otherwise, until I see their reviews pick up. My experience was UNACCEPTABLE and I eat out easily over 50% a week.
Jonathan Wride
We regularly dined at Saltgrass and Del Frisco’s Grille, and I’ve spent thousands of dollars with Landry’s over the years, including hosting a Christmas party for my office. The food and service have always been excellent, so I’ve never had an issue with the restaurants themselves.
The problem lies with their rewards program. Despite spending significant amounts at their establishments, any unused rewards expire after just one year. It’s a highly disappointing system that forces you to use your rewards within their strict timeline or lose them entirely. I understand the need for an expiration policy to avoid indefinite liability, but a more reasonable timeframe, such as three to five years, would be far more customer-friendly.
Kathy Markis
**UPDATE to my review below.
No Customer Service what so ever. Very disappointing for an expensive upscale restaurant, especially since I am a Select Club member. Obviously, Landry's didn't read my review before passing the buck. My problem is not with a particular restaurant, it's with the corporation for emailing an offer and then not honoring that offer. I had already sent a follow up email to the gift card department after I left a voicemail. I actually sent another email to the address that Landry's suggested in their response. I still haven't received a reply. Shame on Landry's.
I'm very disappointed in Landry's Corporation. I am a Landry's Select Club member. I received an email offer from Landry's offering two rewards cards worth $20. each if I ordered a $100. gift card. When I tried to make the purchase, I was being given two $10. rewards cards instead of two $20. rewards cards. I called Landry's and they referred me to their Gift Card Department. I called the gc department and left a voice message. It's been more that 48 business hours and I haven't heard back. The promotion is now over. As much as my husband and I have enjoyed Landry's and their brands, I'm very unhappy with their lack of response or resolution. I'm not asking for anything special, just that they honor the promotion that they offered to their Select Club members. Until then, my husband and I will be getting our steak dinners somewhere else. Kathy Markis
J K
This organization does not own up to its mistakes. They owe me a refund, they say it has been approved, but it hasn't hit my bank account. When asked they keep saying they need more time. It's been since May 18th. Who would think a corporation that owns so much in Houston would have issues with a $5 refund? Now I want more for all the trouble this has been. They must not be doing that great and I know why because their restaurants are sub par compared to non corporate eating establishments. Take my advice and stay away from any Landry's.
Johnnie Roberts
Should not even be a one star. Called to set up a birthday party. This is not just another birthday this is my mother in laws 100th. She wanted to go to the Woodlands location since we go there often. We were going to have about 30 people. I was told we had to order off of a special menu. I hope you understand this is a very special birthday and now you have screwed it up. Well I have made reservation at Pappadeaux Seafood. They were more than happen to help make this a special day. I will never return to a Landry's. You just do not care about your customers. So long Landry's and hello Pappadeaux Seafood who cares about their customers.
Carley's Magical Touch
Second horrible experience with a Landrys corporation restaraunt
Krystle King
If I could leave 0 stars I would. Had a meal that was not up to par for a work event and personally followed up with the restaurant after advising management of the issue while I was there. I did not receive a satisfactory response so I submitted an official complaint through Landrys corporate site. After a week of no response I called back only to be told to send an email. I sent the email promptly and after almost another week of no response I called back and spoke to the rep again who said he had upper management reviewing. Their customer service is atrocious and absolutely unacceptable. Will do my best to never give my money to another Landrys owned establishment ever again.
Charles Agee
My husband and I have had a very pleasant experience with Tiffany, the security officer at the front reception desk of Landry's corporate headquarters. She has been engaging with us several times during the month of April 2024 regarding a Landry's guest relations matter. Her demeanor is very professional, and her caring attitude is exemplary. Thank you Tiffany thank for being the face of a major hospitality company.
S K
Very disturbing experience: I've been a Landry's Select Club member for 10 years and have been to Chart House in San Antonio 4 or 5 times. I chose Chart House for a birthday dinner on 3/1/24. We arrived, were seated a few minutes late, and ordered drinks and an appetizer. About 20 minutes into the evening the manager came to the table and accused us of acting inappropriately. No proof or evidence was offered. This was a completely unfounded claim. We were wrongly accused and highly insulted. I was embarrassed and humiliated in front of my date. We left without eating dinner. We were met by a security guard exiting the elevator! Are you kidding me?? After filing a formal complaint with Landry's and waiting a week, the general manager called to discuss. He said he would follow-up. After receiving no follow-up or action from Landry's over the next week, I placed no less than 10 calls and left voice mails with Chart House, Landry's guest services, and Landry's administrating office. Oh, and during all these calls, not once was I able to talk to a live person, just a maze of message trails that led you in circles. I received NO response back from Landry's. They simply don't seem to care. Absolutely terrible customer service. I don't know if this incident is representative of Chart House or Landry's in general, but I will not be wasting any more of my time in Landry's establishments that don't respect me as a customer and offer no resolution to issues that they create.
Michael Jensvold
Parking is a nightmare. Need some better parking plan..
No matter what establishment that is owned by Landrys Corp , we always leave like our money was well spent ! The staffare trained very well . The service is excellent the food is perfect every time . And consistent from State to State . I would recommend Landry’s Hotels , restaurants , and any entertainment they host !
victor baldyga
They do not care about employees, they technically steal from their tips with a tip refund fee on employees check outs. Also they make employees work holidays saying it's mandatory. Very greedy corporation. They even make their employees pay in a discount program to even get a discount on food. Even if you want soda on shift you'd technically have to pay for it if you aren't in their discount program. They do not know how to properly run restaurants. Penny pinching everywhere and overcharging customers instead of truly trying to give the best quality service, drinks and food.
Cazondra Holmes
I was rushed to Sherman Oaks Hospital on Oct 16, 2023, about 1am. early Monday morning. Food poisoning after eating at Bubba Gump Shrimp on Santa Monica Pier on Sunday afternoon, I FELT LIKE I WAS DYING. The sickness was so violent and painful. I was extremely dehydrated. My son Braxton got sick, too. Paramedic couldn't take both of us, but recommended that I be taken. My son stayed back, too, with my gr'kids. I called Bubba Gump Restaurant, spoke to manager Terri, and was told I would receive a call from their Corporate office. I want my $105 plus $30 tip back. We are still sick . Needless to say, I will never EVER eat at BubbaFood poisoning update: On October 18, 2023, I responded to the "Owner" of Bubba Gump Shrimp's request to put in an email explaining the circumstances of the day of the incident. On October 19, 2023, the Marketing Team of Bubba Gump Shrimp responded to my email via email saying that they would look into the matter. In the meantime, during the week, me & my son are still feeling awful in our gut with diarrhea. On October 20, 2023, we went to Urgent Care in Woodland Hills, CA. We saw Dr. Hamid. He was so caring and concerned. He was also shocked to find that the ER doc, (October 16, 2023) did not prescribe for me the antibiotics for bacteria. Been taking the 2 different meds 2-3x's a day, hoping we will be well soon.Update to food poisoning case: on October 30, 2023, I received a call from Jennifer Zapata from Landry's Claims dept. We discussed the details of that day when me and my family ate at Bubba Gump in Santa Monica, CA and what happened afterwards on the day of October 15, 2023. During our conversation, I mentioned to Ms. Zapata that I would be making a special trip to Houston and that I would be dropping off pertinent information relating to my claim. I did so on Nov 2, 2023. I left the enclosed information with the Security Receptionist in the lobby. She informed me that she emailed Ms. Zapata letting her know this and I called Ms. Jennifer Zapata's extension letting her know the same. Hoping to hear from Landry's very very soon.
Armanda West
Still awaiting for a return call regarding my experience at Del Frisco Galleria!
Keisha Howell
For my birthday I was gifted 3 landrys gift cards to enjoy the day at kemah with my kids. I took off work! I researched all the place could use the gift cards. First stop was the aquarium. They didn’t accept my gift cards. I had to ask to speak with a supervisor who then told me since they updated their system they couldn’t accept any gift cards and that no retail shop can. I had a whole day planned to spend at kemah and it was ruined.
The food was good. THE SERVICE WAS UNPROFESSIONAL, CORPORATE INCLUDED. Took my family to their Kemah location this past Thanksgiving. Drove across town to Kemah because a previous experience at one of their other locations on the west side of houston I/10 near Katy area was a subpar food excursion. Our meals were late (had to ask waiter-person to check on it), dry, cooled within a few bites time span, with questionable portioning. BTW, was for Thanksgiving also. Decided Kemah this time due to having better Landry's food memories at that location when we used to live on that side of town. Oh well, so much for that. We got there for our reservation at 5p. I dropped off my family at the front. After parking and walking in, there were 5-6 employees at the front podium talking amongst each other seemingly removed from patrons walking in, and looked inconvenienced and unenthusiastic in action. Judging by their lag in greeting time relative to the amount of people walking in (which in my case was a one me to 5-6 of them)- customer service was not the priority. At any rate, after joining my party and ordering, the food took over 20 minutes to get out. That's when we notified the manager during the table greet that our food, appetizers, or even bread or drinks had not appeared yet. He walked off with our attendant and came back with everything. The table management was ridiculous. But, the food was good. After we paid (including a $40 tip for 2 adults, 2kids), we ended up waiting at least 20 minutes for my cheesecake to-go. I finally told my wife that I'll get the car while she waits with the kids for my cheesecake. That took about 10-15 more minutes including a bathroom stop on the way out. By the time I drove up and notified her, she said they just got the dessert. When she came out she was flustered. We drove home and once there, I noticed the cheesecake looked partially eaten. I called Kemah Landry's the next day and talked to the MOD Roy as to my suspicions and asked for a gift card for a dessert. He assured me that no one touched the cheesecake and that given my description, the edge fell off. He then said gift cards have to come from corporate, but he would give me a cheesecake on the house my next visit. I declined, and said I would call corporate. He gave me the number. I called corporate and left 2-3 messages between then and today December 12, 2024 with no reply. I even submitted online feedback through their website. I will not be going to Landry's again for any holiday events or otherwise, until I see their reviews pick up. My experience was UNACCEPTABLE and I eat out easily over 50% a week.
We regularly dined at Saltgrass and Del Frisco’s Grille, and I’ve spent thousands of dollars with Landry’s over the years, including hosting a Christmas party for my office. The food and service have always been excellent, so I’ve never had an issue with the restaurants themselves.
The problem lies with their rewards program. Despite spending significant amounts at their establishments, any unused rewards expire after just one year. It’s a highly disappointing system that forces you to use your rewards within their strict timeline or lose them entirely. I understand the need for an expiration policy to avoid indefinite liability, but a more reasonable timeframe, such as three to five years, would be far more customer-friendly.
**UPDATE to my review below.
No Customer Service what so ever. Very disappointing for an expensive upscale restaurant, especially since I am a Select Club member. Obviously, Landry's didn't read my review before passing the buck. My problem is not with a particular restaurant, it's with the corporation for emailing an offer and then not honoring that offer. I had already sent a follow up email to the gift card department after I left a voicemail. I actually sent another email to the address that Landry's suggested in their response. I still haven't received a reply. Shame on Landry's.
I'm very disappointed in Landry's Corporation. I am a Landry's Select Club member. I received an email offer from Landry's offering two rewards cards worth $20. each if I ordered a $100. gift card. When I tried to make the purchase, I was being given two $10. rewards cards instead of two $20. rewards cards. I called Landry's and they referred me to their Gift Card Department. I called the gc department and left a voice message. It's been more that 48 business hours and I haven't heard back. The promotion is now over. As much as my husband and I have enjoyed Landry's and their brands, I'm very unhappy with their lack of response or resolution. I'm not asking for anything special, just that they honor the promotion that they offered to their Select Club members. Until then, my husband and I will be getting our steak dinners somewhere else.
Kathy Markis
This organization does not own up to its mistakes. They owe me a refund, they say it has been approved, but it hasn't hit my bank account. When asked they keep saying they need more time. It's been since May 18th. Who would think a corporation that owns so much in Houston would have issues with a $5 refund? Now I want more for all the trouble this has been. They must not be doing that great and I know why because their restaurants are sub par compared to non corporate eating establishments. Take my advice and stay away from any Landry's.
Should not even be a one star. Called to set up a birthday party. This is not just another birthday this is my mother in laws 100th. She wanted to go to the Woodlands location since we go there often. We were going to have about 30 people. I was told we had to order off of a special menu. I hope you understand this is a very special birthday and now you have screwed it up. Well I have made reservation at Pappadeaux Seafood. They were more than happen to help make this a special day. I will never return to a Landry's. You just do not care about your customers. So long Landry's and hello Pappadeaux Seafood who cares about their customers.
Second horrible experience with a Landrys corporation restaraunt
If I could leave 0 stars I would. Had a meal that was not up to par for a work event and personally followed up with the restaurant after advising management of the issue while I was there. I did not receive a satisfactory response so I submitted an official complaint through Landrys corporate site. After a week of no response I called back only to be told to send an email. I sent the email promptly and after almost another week of no response I called back and spoke to the rep again who said he had upper management reviewing. Their customer service is atrocious and absolutely unacceptable. Will do my best to never give my money to another Landrys owned establishment ever again.
My husband and I have had a very pleasant experience with Tiffany, the security officer at the front reception desk of Landry's corporate headquarters. She has been engaging with us several times during the month of April 2024 regarding a Landry's guest relations matter. Her demeanor is very professional, and her caring attitude is exemplary. Thank you Tiffany thank for being the face of a major hospitality company.
Very disturbing experience: I've been a Landry's Select Club member for 10 years and have been to Chart House in San Antonio 4 or 5 times. I chose Chart House for a birthday dinner on 3/1/24. We arrived, were seated a few minutes late, and ordered drinks and an appetizer. About 20 minutes into the evening the manager came to the table and accused us of acting inappropriately. No proof or evidence was offered. This was a completely unfounded claim. We were wrongly accused and highly insulted. I was embarrassed and humiliated in front of my date. We left without eating dinner. We were met by a security guard exiting the elevator! Are you kidding me?? After filing a formal complaint with Landry's and waiting a week, the general manager called to discuss. He said he would follow-up. After receiving no follow-up or action from Landry's over the next week, I placed no less than 10 calls and left voice mails with Chart House, Landry's guest services, and Landry's administrating office. Oh, and during all these calls, not once was I able to talk to a live person, just a maze of message trails that led you in circles. I received NO response back from Landry's. They simply don't seem to care. Absolutely terrible customer service. I don't know if this incident is representative of Chart House or Landry's in general, but I will not be wasting any more of my time in Landry's establishments that don't respect me as a customer and offer no resolution to issues that they create.
Parking is a nightmare. Need some better parking plan..
Restaurantji Recommends
No matter what establishment that is owned by Landrys Corp , we always leave like our money was well spent ! The staffare trained very well . The service is excellent the food is perfect every time . And consistent from State to State . I would recommend Landry’s Hotels , restaurants , and any entertainment they host !
They do not care about employees, they technically steal from their tips with a tip refund fee on employees check outs. Also they make employees work holidays saying it's mandatory. Very greedy corporation. They even make their employees pay in a discount program to even get a discount on food. Even if you want soda on shift you'd technically have to pay for it if you aren't in their discount program. They do not know how to properly run restaurants. Penny pinching everywhere and overcharging customers instead of truly trying to give the best quality service, drinks and food.
I was rushed to Sherman Oaks Hospital on Oct 16, 2023, about 1am. early Monday morning. Food poisoning after eating at Bubba Gump Shrimp on Santa Monica Pier on Sunday afternoon, I FELT LIKE I WAS DYING. The sickness was so violent and painful. I was extremely dehydrated. My son Braxton got sick, too. Paramedic couldn't take both of us, but recommended that I be taken. My son stayed back, too, with my gr'kids. I called Bubba Gump Restaurant, spoke to manager Terri, and was told I would receive a call from their Corporate office. I want my $105 plus $30 tip back. We are still sick . Needless to say, I will never EVER eat at BubbaFood poisoning update: On October 18, 2023, I responded to the "Owner" of Bubba Gump Shrimp's request to put in an email explaining the circumstances of the day of the incident. On October 19, 2023, the Marketing Team of Bubba Gump Shrimp responded to my email via email saying that they would look into the matter. In the meantime, during the week, me & my son are still feeling awful in our gut with diarrhea. On October 20, 2023, we went to Urgent Care in Woodland Hills, CA. We saw Dr. Hamid. He was so caring and concerned. He was also shocked to find that the ER doc, (October 16, 2023) did not prescribe for me the antibiotics for bacteria. Been taking the 2 different meds 2-3x's a day, hoping we will be well soon.Update to food poisoning case: on October 30, 2023, I received a call from Jennifer Zapata from Landry's Claims dept. We discussed the details of that day when me and my family ate at Bubba Gump in Santa Monica, CA and what happened afterwards on the day of October 15, 2023. During our conversation, I mentioned to Ms. Zapata that I would be making a special trip to Houston and that I would be dropping off pertinent information relating to my claim. I did so on Nov 2, 2023. I left the enclosed information with the Security Receptionist in the lobby. She informed me that she emailed Ms. Zapata letting her know this and I called Ms. Jennifer Zapata's extension letting her know the same. Hoping to hear from Landry's very very soon.
Still awaiting for a return call regarding my experience at Del Frisco Galleria!
For my birthday I was gifted 3 landrys gift cards to enjoy the day at kemah with my kids. I took off work! I researched all the place could use the gift cards. First stop was the aquarium. They didn’t accept my gift cards. I had to ask to speak with a supervisor who then told me since they updated their system they couldn’t accept any gift cards and that no retail shop can. I had a whole day planned to spend at kemah and it was ruined.
Loading...