McDonald's
5800 S Gessner Rd, Houston
(713) 271-0600
Recent Reviews
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This McDonald’s is completely hopeless. Every time I come here, even for just one coffee, the staff is unprepared and untrained. They take tiny individual cups and pour them all into a big container, which makes the coffee cold by the time it’s served completely defeating the purpose of hot coffee. The service is painfully slow, with no sense of organization, and it’s clear the employees don’t know what they’re doing. Nothing is ever ready, nothing runs smoothly, and it feels like a total hazard every time you walk in. Honestly, it’s frustrating and a total waste of time.
Atmosphere: 1
Food: 1
Service: 1
Just a regular place.
Atmosphere: 5
Food: 5
Service: 5
My daughter loves french fries
Atmosphere: 5
Food: 5
Service: 5
The gave me burger with burn meat🤮 disappointed they couldn’t exchange it it happen 12/22/2025
Was just there 7:50 gave me the whole wrong order paid for my extra food I dint get
Atmosphere: 1
Food: 1
Service: 1
Uh… so… they were out of Grinch meals.
Which is… disappointing.
I already bought one before, so technically I have Grinch socks.
But it would’ve been nice to have… another pair. For backup. Or emotional support.
The drive-thru guy was nice though. So… that helped.
Still thinking about the socks
Atmosphere: 4
Food: 4
Service: 5
I ordered the grinch meal but they didn’t give me the grinch salt bag and didn’t give me a refund. They could’ve told me they ran out but instead they gave me the meal anyway and even forgot my drink but said they couldn’t do anything about it. I really wanted the grinch salt 😭 really upsetting for me when I asked them nicely about it and got an attitude and a shrug from one of the counter ladies. Someone young helped talk to me and translated and she was nice but two older ladies just looked and gave me an attitude. Unkind service and improper handling. May be a small thing to get upset about but it’s more damning when it’s all you looked forward to and it gets worse when they give you unnecessary attitude.
Atmosphere: 1
Food: 1
Service: 1
Excellent!
Atmosphere: 5
Food: 5
Service: 5
They are not open 24/7 and are surprisingly, discriminatory. I saw as they took 2 orders ahead of me and denied me the chance to order, while stating they were closed.
It’s crazy in a political climate like this.
Service: 1
Some Grinch broke a number of their windows last week, but the management was quick to repair the damages. Now the government shutdown can continue unfettered!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Update! I'm happy with this location everything ran smooth! 👍 👌
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Big Mac, World Famous Fries, McDonald's Big Mac
For s morning dine in, there wasn't much searing
Atmosphere: 3
Food: 4
Service: 4
Every morning I like to stop by and pick up a large coffee through the mobile app. My experience here with the employees and service is always a great one. It's a great way to start the day.
Atmosphere: 5
Food: 5
Service: 5
Uriel is great Always great attitude great service always very helpful and most important super respectful to customers
I have been visiting this particular location for over 10 years since it's open . 5 ⭐ ⭐ ⭐ ⭐ ⭐ to Uriel for OUT Standing service.
On the the contrary please take your time to report any disrespectful individuals at this location I have encountered this worker by the name of Johanna Lazy disrespectful referred at me as estupid this disrespectful individual shown to be bother not occasional but all the time at window drive through for not doing her job right/ correct due to laziness from her part please send this worker back to training but to different job site / this is the same individual shown in the video by a male customer recording her through close windows for 5 minutes.. I will continue visiting this location for many years to come and will continue to report most definitely.
Atmosphere: 1
Food: 5
Service: 5
I came today 10/27/25 around 10:50 pm and had to come back after realizing there was an acrylic nail in my food! No one apologized they just remade the food that I threw directly in the trash . Never gotten a chance to speak with Sergio the night manager and when the lady gave me my food she didn’t even look at me she just handled me the bag with her head turned and I was so disgusted and threw up right in the parking lot and now my throat is hurting me . I will never go back to this place and I will be calling Corporate this is unexceptional ! No remorse just handing out slop to people and this is not my first time having a issue on this location but it’s my first review and when a customer asks for the manager we should not hear they don’t speak English that’s insane . Do not come here !!!
Atmosphere: 1
Food: 1
Service: 1
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