McDonald's
12625 Westheimer Dr, Houston
(281) 493-6779
Recent Reviews
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Do not stop by during the night. There is a lot of homeless people who get hostile easily. The worker who gave me my order seemed to not enjoy being there. I asked for BBQ sauce and he proceeded to drop one BBQ sauce like he was annoyed.
Atmosphere: 1
Food: 3
Service: 1
I was at the store, placed an order, and they delivered it. I asked if it was complete, and they said yes. When I got home, I was missing half of the order—just the food for my 10-year-old daughters. I decided to go back to the store, and the manager in charge gave me terrible service. She told me the store was closed and there was nothing she could do to help me. When working with the public, there should be more empathy, especially when it comes to food. The attention and customer service are terrible.
Reading the previous reviews, it's the same person. I don't understand how they have someone as a manager in a store who doesn't know how to deal with the public.
Friendly staff
This location is very horrible and the customer service sucks they're rude and unprofessional and uninformed about what's happening at their location and no one would work their because you don't stand a chance there at all in million years.
Atmosphere: 1
Food: 1
Service: 1
Workers are loud talking about personal stuff instead of taking orders i should have gone to a different location and there was a homeless person sleeping inside so I got my food to go
Atmosphere: 1
Food: 2
Service: 1
Mccrispy straps trash
Service is good, like always ice cream machine not working. There are too many homeless people in the restaurant, and it really smells bad. I don't have anything against them.
Drive thru service is soooo slow. Waiting in a line of only 3 for 30mins smh!
Everything’s awful. Wait at curbside forever, but my order just sitting inside. Never gives ketchup. Everybody rude.
Male, Jan 04, 2025 7:03pm, guy who took my order very rude.
Passing through, stopped inside and ordered. they left out both apple pies and shorted me on cookies. I shouldn’t have to check my bag when I go inside a restaurant but better believe I will going forward.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Employees were great
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Fries
It's a McDonald.
Atmosphere: 4
Food: 5
Service: 5
I ordered here and got no receipt from the kiosk. When I asked for one, I got given the runaround and was told that it would come with the food. When the food arrived, no receipt. When I asked again for it, they rudely refused to give me one so I demanded a refund. I got my refund and left. Do NOT come here. Employees are rude.
UPDATE: I talked to the franchise owner and it turns out that they did not even know how to make receipts! Add poor training to the reasons why one should avoid this location... especially if one just so happens to be doing Favor as that REQUIRES a receipt.
Atmosphere: 1
Food: 1
Service: 1
Kid-friendliness: Indoor playground
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets
Very good ☺️
Atmosphere: 5
Food: 5
Service: 5
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