McDonald's
185 West Road, Houston
(281) 447-2328
Recent Reviews
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Terrible service. Made an order on the app, and they left me waiting on the drive through while taking orders from people who came after me to the drive through.
Atmosphere: 1
Food: 4
Service: 1
Got order wrong 3 times I will never go back
Atmosphere: 1
Food: 1
Service: 1
Seriously Manager hung up because she couldn't understand a little English. Very unprofessional.....
Inside
Atmosphere: 1
Food: 1
Service: 1
I love McDonald's their food is always excellent
The people that work here are very rude
Atmosphere: 1
Food: 2
Service: 1
Oct 26, 2025 @7:50pm. Young African-American lady was very rude to get my order Drive-thru. I decided to take my business elsewhere.
Service: 1
The employee with black glasses and a grey shirt provided very poor customer service. I ordered three buffalo sauces through the kiosk, but due to a system issue, I only received one. When I explained the situation, she rudely told me I needed to pay for the other two sauces, even though my kiosk order clearly showed that I had ordered them for my chicken nuggets. I completed and paid for my order correctly, and the situation was handled unprofessionally.
Atmosphere: 1
Food: 1
Service: 1
I had just called the store too see if my food delivery is on its way and no answer nobody picking up the phone also now I have to go over there and talk to them
Worst service I got they don’t take the order good i don’t recommend going at night the be giving attitude
Restaurantji Recommends
Took 20 minutes just for a flipping quarter pounder smh
Atmosphere: 1
Food: 3
Service: 1
Waited 20 mins for a frappe. When I told them give me refund I don’t want to wait anymore they refused. Lady in blue shirt was acting like it was my fault I left spot. I only let spot after waiting for long time.
There was a lot of people told to wait in parking spot I was the only one.
Oh yeah don’t lie and say ice machine needed to be refilled. Customers after me where getting frappe before I did
Service: 1
Ordered a Big Mac it was cold I asked for light sauce they put no sauce
Atmosphere: 4
Food: 1
Service: 4
Extremely poor customer service, including managers. I don’t recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Worst McDonald’s! It used to be good but recently every time I order they forget something smh. Example how do you forget to put chicken nuggets in a happy meal 🤦♀️. I say one thing confirm it verbally and they repeat back to me just to get to the window and get told a completely different thing and they won’t change it for you. This McDonald’s by far is the worst now for me.
Atmosphere: 2
Food: 3
Service: 1
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