Manager needs to take a customer service training course! She has a bad attitude and does not know what it takes to be in a food industry services.
Atmosphere: 1
Food: 1
Service: 1
Robert Bushnell
Customer service is almost nonexistent don't do a mobile order they won't bring it out, had a line of people and a bunch of confused workers.
Atmosphere: 3
Food: 3
Service: 1
D'onna Alsbrooks
Received the wrong order, called for refund, told since I don't have receipt they can't help. I told them my order and manager wasn't trying to help nor offered to exchange the food for correct order. Poorly handled
Food: 1
Service: 3
KH
Update: As I suspected, no refund has been issued for my order. The so-called manager, Judith (which could be a fake name), claimed that the refund would simply appear in my account. However, she refused to refund my money on the spot because she would not hand over my order. Now, I have to report this as fraud to my bank. All of this trouble is over a McDonald's order, which seems like Judith wanted to keep for herself or for her staff. It’s truly embarrassing.
Original Post: I don’t know if people read reviews to McDonald’s, but I’m gonna put this here. Today I placed an order for curbside pick up, got to the restaurant less than five minutes later and the alleged manager Judith said that I took too long and that my order wouldn’t be given to me and then I should just expect my money to come back whenever it does. Mind you this location is in the middle of Rice village and even though I live across the street getting there in five minutes is a miracle because it typically takes up to 10 minutes to get to this location. I have never had an order refused to be handed over for any reason. What business sense does it make to refuse to give someone their food, throw it away, and then give the person a refund? If I’m the franchise owner I’m investigating the staff for stealing food because that makes no logical sense. Unless Judith just doesn’t like Black people that bad that you would just throw away food because they showed up in less than five minutes.
Abdul Musa
Didn't like it at all
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mcchicken, Big Mac, French Fries
Jose Lopez
I just ate the worst McDonald's burger of my life. Maybe they were upset that I personalized the ingredients and they gave me a mcchicken with just the bread and chicken without sauces or lettuce and was cold on the side. A total abuse
Atmosphere: 1
Food: 1
Service: 1
El Jefe
Asked for iced coffee no cream. What is this.
Atmosphere: 2
Food: 2
Service: 2
Miss M
I ordered a large coffee this morning and the lady that took my order (dine in) had an inability to understand what sweetener was. Very disturbing. After many attempts of trying to explain the that I did not want sugar packets she finally said " Oh you want Splenda" and after attempting to explain that Splenda is a BRAND of sweetener they still have no clue what the issue is. This is ridiculous. They don't speak enough English to understand the basics of their job and ruined the start of my day....and of course still don't get it.
Jafet Valdez
So I’ve placed an order for curbside and when I placed my parking number and I’ve received and notification that I can not set staging number, so I go inside and explain what happened with the phone and showed that the transaction had gone through already. The female manager at McDonald had said since there wasn’t a staging number we cannot release the meal until you reorder the meal again and I won’t get charged for the first one. So I had said “Ok can I have that in writing so if I do get charged twice for the same order, I can explain what happened and the manager at the time had been a witness/ know of what happened.” She then said “no I’m not gonna put my name or anything that said a that, I promise if it does charge you come back in 3 days and we’ll get you a refund.” I again asked “can I get that in writing because if not it would look as if I’m just trying to get a free refund.” She continued to say “no I’m not doing that.” Then continues off like I’m not transparent so over all the food is good and staff is good but that specific manager wouldn’t help me with understanding the situation it puts me in.
Manager is Hispanic female, worked at the Kirby McDonald on November 22nd at 7:20pm if McDonald would like to know which store I am referring to about this complaint. Order number: 1978, Check in Number: WL45-3631385
Atmosphere: 1
Food: 4
Service: 1
Michael Marro
I cannot believe that in two days the same problem as another store I visited. Bad service don't know how to prepare and take care of pick up orders. And if I gotta keep hearing your employees try to speak in Spanish thinking I can't understand is a mistake. I speak multiple languages and understand what the glasses wearing racist was saying. It's disgusting that you have employees trying to tell me what I did or may have done, as the reason why you never have my orders ready. Especially when it is looked at by the employee and shown that everything is correct except your employees actually doing their job. Like are you serious. I honestly had to control myself from hitting the guy. He was that much of a jerk. So after two consecutive days, the app not allowing your complaints to be sent. Yes I have screen shots, and it will show anytime you try to send them a complaint and try to contact them all of a sudden there is an error. I am completely done and will never give McDonald's a dime of my money. This is why people are more and more finding better options. Horrible business
Manager needs to take a customer service training course! She has a bad attitude and does not know what it takes to be in a food industry services.
Atmosphere: 1
Food: 1
Service: 1
Customer service is almost nonexistent don't do a mobile order they won't bring it out, had a line of people and a bunch of confused workers.
Atmosphere: 3
Food: 3
Service: 1
Received the wrong order, called for refund, told since I don't have receipt they can't help. I told them my order and manager wasn't trying to help nor offered to exchange the food for correct order. Poorly handled
Food: 1
Service: 3
Update: As I suspected, no refund has been issued for my order. The so-called manager, Judith (which could be a fake name), claimed that the refund would simply appear in my account. However, she refused to refund my money on the spot because she would not hand over my order. Now, I have to report this as fraud to my bank. All of this trouble is over a McDonald's order, which seems like Judith wanted to keep for herself or for her staff. It’s truly embarrassing.
Original Post:
I don’t know if people read reviews to McDonald’s, but I’m gonna put this here. Today I placed an order for curbside pick up, got to the restaurant less than five minutes later and the alleged manager Judith said that I took too long and that my order wouldn’t be given to me and then I should just expect my money to come back whenever it does. Mind you this location is in the middle of Rice village and even though I live across the street getting there in five minutes is a miracle because it typically takes up to 10 minutes to get to this location. I have never had an order refused to be handed over for any reason. What business sense does it make to refuse to give someone their food, throw it away, and then give the person a refund? If I’m the franchise owner I’m investigating the staff for stealing food because that makes no logical sense. Unless Judith just doesn’t like Black people that bad that you would just throw away food because they showed up in less than five minutes.
Didn't like it at all
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mcchicken, Big Mac, French Fries
I just ate the worst McDonald's burger of my life. Maybe they were upset that I personalized the ingredients and they gave me a mcchicken with just the bread and chicken without sauces or lettuce and was cold on the side. A total abuse
Atmosphere: 1
Food: 1
Service: 1
Asked for iced coffee no cream. What is this.
Atmosphere: 2
Food: 2
Service: 2
I ordered a large coffee this morning and the lady that took my order (dine in) had an inability to understand what sweetener was. Very disturbing. After many attempts of trying to explain the that I did not want sugar packets she finally said " Oh you want Splenda" and after attempting to explain that Splenda is a BRAND of sweetener they still have no clue what the issue is. This is ridiculous. They don't speak enough English to understand the basics of their job and ruined the start of my day....and of course still don't get it.
So I’ve placed an order for curbside and when I placed my parking number and I’ve received and notification that I can not set staging number, so I go inside and explain what happened with the phone and showed that the transaction had gone through already. The female manager at McDonald had said since there wasn’t a staging number we cannot release the meal until you reorder the meal again and I won’t get charged for the first one. So I had said “Ok can I have that in writing so if I do get charged twice for the same order, I can explain what happened and the manager at the time had been a witness/ know of what happened.” She then said “no I’m not gonna put my name or anything that said a that, I promise if it does charge you come back in 3 days and we’ll get you a refund.” I again asked “can I get that in writing because if not it would look as if I’m just trying to get a free refund.” She continued to say “no I’m not doing that.” Then continues off like I’m not transparent so over all the food is good and staff is good but that specific manager wouldn’t help me with understanding the situation it puts me in.
Manager is Hispanic female, worked at the Kirby McDonald on November 22nd at 7:20pm if McDonald would like to know which store I am referring to about this complaint. Order number: 1978, Check in Number: WL45-3631385
Atmosphere: 1
Food: 4
Service: 1
I cannot believe that in two days the same problem as another store I visited. Bad service don't know how to prepare and take care of pick up orders. And if I gotta keep hearing your employees try to speak in Spanish thinking I can't understand is a mistake. I speak
multiple languages and understand what the glasses wearing racist was saying. It's disgusting that you have employees trying to tell me what I did or may have done, as the reason why you never have my orders ready. Especially when it is looked at by the employee and shown that everything is correct except your employees actually doing their job. Like are you serious. I honestly had to control myself from hitting the guy. He was that much of a jerk. So after two consecutive days, the app not allowing your complaints to be sent. Yes I have screen shots, and it will show anytime you try to send them a complaint and try to contact them all of a sudden there is an error. I am completely done and will never give McDonald's a dime of my money. This is why people are more and more finding better options. Horrible business
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
A quick dinner. Long line mcd. Customer service is good. Freshed potato fries.
Atmosphere: 4
Food: 4
Service: 5
Above average McDonalds location. Reasonably clean. Orders come out quickly. Obviously order through the mobile app ahead for fastest experience.
Parking: good sized lot even if it’s busy.
Kid-friendliness: kids love the timeless happy meals. there hasn’t been a place for years though.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: World Famous Fries, Big Mac, French Fries
The people working here are ruining McDonald’s reputation. The McFlurry I got looks like someone else’s leftovers. My burger is cold!”
Atmosphere: 1
Food: 1
Service: 1
I opened McDonald’s app and ordered the Genshin Impact collaboration product and never received the redemption code
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Egg Mcmuffin, French Fries
always mcdonalds
Atmosphere: 3
Food: 4
Service: 4
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