Poor Customer Service and Operational Processes! I placed a mobile order for breakfast at 10:57, and it went through without any issues. However, when I arrived at the location shortly after 11, I was informed that they couldn’t prepare my order because they had already switched to serving lunch at 11. I don’t understand why they couldn’t fulfill the order, especially since the ingredients were available and the order was successfully placed. I had to cancel my order, which was so frustrating.
Atmosphere: 1
Food: 1
Service: 1
Yeeugly Ewww
They were very nice
Atmosphere: 5
Food: 5
Service: 5
Jillian Johnson
This McDonald’s is so bad it’s kind of funny. I made a mobile order and they forgot all my condiments, including cream and sugar in my coffee, which I found out later. No ketchup, jam butter or syrup for the hotcakes (which I make sure I ordered on the app) But I get it mistakes happen so I went back to get my stuff and had to talk to four people before someone, begrudgingly threw my condiments at me and said you’re welcome!
Service: 1
Tyler Lopez
I appreciate Manager George's professionalism in handling a drive-thru misunderstanding that I couldn't resolve at the moment, due to time constraints.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets
Pamela Washington
Never a problem always good!!!
Parking: Couldn't guess..
Kid-friendliness: There is a play area for kids.
Wheelchair accessibility: All entrances that I could see have wheelchair accessibility.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Ana
Got sick when I eat a burger and fries.
Kristi Dibow
I know this is just McDonald's so expectations should be low - but there are no words to explain how AWFUL this McDonald's is. By far the worst of the worst with the rudest employees (10/31/24 around 5pm) I've ever interacted with. The OWNER needs to do better. Much better.
Atmosphere: 1
Food: 1
Service: 1
Toby Lopez
9 PM Saturday night October 26 2024 I got served the stalest fries I've ever had in my life like if they picked em up off the floor and stuck em in my bag. Deluxe Chicken Sandwich terrible like It's overcooked or it's something that's been just sitting around and they threw it in the bag. For some reason nothing is fresh what the hell happened?
Food: 1
Service: 1
Alejandra Ortiz
I would suggest to anyone who orders from this place to ALWAYS CHECK YOUR FOOD. They tend to short-changed on their items; nuggets count always less than they advertised.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Chicken Mcnuggets
Rallyhn
I don't come here often because it's out of my way. but I came in, placed my order on the kiosk, cook's messed it up but manager fixed the order and let me keep the mess up for free
Food comes out cold and they get orders wrong all the time. The worst McD in the area. There's another one 5 mins away west that is superior, but there's usually a big line...probably for a good reason.
Atmosphere: 1
Food: 1
Service: 1
Evan Vives
Worst service ever! ordered a large fry , 2 mc chickens and a large drink, they only gave me one mc chicken and no fries and the lady argued with me gave me a medium cup and insisted that it was a large cup charged me a large cup price.
Atmosphere: 1
Food: 3
Service: 1
Roy Urrego
Uncomfortable to enjoy the food while seeing homeless around asking for money, talking profanity laud and carring bad smelling.
Atmosphere: 2
Food: 5
Service: 4
Tonia Ficklin
Food was hot and didn't take long to get our order!!! McDonald's on Westheimer is the spot!!!
Kid-friendliness: Great atmosphere for children and a plus factor is the dot to dot light up tables and the soft plush toys that come with the kids meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, World Famous Fries, Big Mac
Poor Customer Service and Operational Processes!
I placed a mobile order for breakfast at 10:57, and it went through without any issues. However, when I arrived at the location shortly after 11, I was informed that they couldn’t prepare my order because they had already switched to serving lunch at 11. I don’t understand why they couldn’t fulfill the order, especially since the ingredients were available and the order was successfully placed. I had to cancel my order, which was so frustrating.
Atmosphere: 1
Food: 1
Service: 1
They were very nice
Atmosphere: 5
Food: 5
Service: 5
This McDonald’s is so bad it’s kind of funny. I made a mobile order and they forgot all my condiments, including cream and sugar in my coffee, which I found out later. No ketchup, jam butter or syrup for the hotcakes (which I make sure I ordered on the app) But I get it mistakes happen so I went back to get my stuff and had to talk to four people before someone, begrudgingly threw my condiments at me and said you’re welcome!
Service: 1
I appreciate Manager George's professionalism in handling a drive-thru misunderstanding that I couldn't resolve at the moment, due to time constraints.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets
Never a problem always good!!!
Parking: Couldn't guess..
Kid-friendliness: There is a play area for kids.
Wheelchair accessibility: All entrances that I could see have wheelchair accessibility.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Got sick when I eat a burger and fries.
I know this is just McDonald's so expectations should be low - but there are no words to explain how AWFUL this McDonald's is. By far the worst of the worst with the rudest employees (10/31/24 around 5pm) I've ever interacted with. The OWNER needs to do better. Much better.
Atmosphere: 1
Food: 1
Service: 1
9 PM Saturday night October 26 2024 I got served the stalest fries I've ever had in my life like if they picked em up off the floor and stuck em in my bag. Deluxe Chicken Sandwich terrible like It's overcooked or it's something that's been just sitting around and they threw it in the bag. For some reason nothing is fresh what the hell happened?
Food: 1
Service: 1
I would suggest to anyone who orders from this place to ALWAYS CHECK YOUR FOOD. They tend to short-changed on their items; nuggets count always less than they advertised.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Chicken Mcnuggets
I don't come here often because it's out of my way. but I came in, placed my order on the kiosk, cook's messed it up but manager fixed the order and let me keep the mess up for free
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Food comes out cold and they get orders wrong all the time. The worst McD in the area. There's another one 5 mins away west that is superior, but there's usually a big line...probably for a good reason.
Atmosphere: 1
Food: 1
Service: 1
Worst service ever! ordered a large fry , 2 mc chickens and a large drink, they only gave me one mc chicken and no fries and the lady argued with me gave me a medium cup and insisted that it was a large cup charged me a large cup price.
Atmosphere: 1
Food: 3
Service: 1
Uncomfortable to enjoy the food while seeing homeless around asking for money, talking profanity laud and carring bad smelling.
Atmosphere: 2
Food: 5
Service: 4
Food was hot and didn't take long to get our order!!! McDonald's on Westheimer is the spot!!!
Kid-friendliness: Great atmosphere for children and a plus factor is the dot to dot light up tables and the soft plush toys that come with the kids meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, World Famous Fries, Big Mac
Good carmale frappe
Atmosphere: 5
Food: 5
Service: 5
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