Disappointed . Was in the mood for good yogurt and the flavors didn’t taste good. Some left a bad aftertaste.
Laura Trevino
If I could leave zero stars I would. The reviews aren’t wrong this is the worst location you could go too. Manager is extremely rude and the machines are never working. We went to pick up a cake order I had put in which I already felt sketchy about since when I was placing the order the employees had no idea how to take a cake order, well once I received the cake I felt like it was a joke. I can’t believe they were trying to sell this ugly cake to me for almost 40$. Mind you once I told the manager she automatically started blaming me saying I didn’t explain to them how I wanted it which I did. I gave them liberty to do as they please as long as it was the correct flavors and looked presentable and the one they presented to me was not at all something you should give to a customer. It was melted and her excuse was that it’s because it’s yogurt. I couldn’t believe it then she wouldn’t let me take a picture of it so I instead forcefully took a video of how poorly these people were dealing with the situation. She kept putting her hands on me so I wouldn’t take the picture and kept saying she was going to call the cops. Instead of owning up to their mistakes they want to blame the customer. I added a screenshot of the video I took so you can see how poorly the cake was presented to me vs a cake my family got from the humble location straight off the fridge (not the same day) but I wanted to show the difference of how Menchie’s standards are suppose to be. The manager here def needs a new job because this ain’t it girlfriend. I would def not order cakes from this location. Go somewhere else! If they don’t have cakes ready to go in their locations they probably suck at making them.
Bere Hernandez
I'm a loyal customer who's consistently disappointed with this store. My birthday reward, still within the valid window, couldn't be redeemed due to a system error. The employee was unhelpful, giving me conflicting information about the validity of the reward and making me wait 20 minutes while the froyo in front of me melted. This frustrating experience is sadly typical. I only visit this location because it's the closest to my home. Many times, the froyo machines aren't working properly, and the flavors come out melted. The toppings area is often messy and poorly maintained. The manager was contacted and initially agreed to honor the reward, but then she called the employee back and they then refused to apply it, choosing instead to trash my froyo and lose a customer. It's incredibly frustrating to see a store throw away a product rather than honor a reward. This location's service, system, and general store maintenance issues need to be addressed.
Meredith Wise
Good clean inside, but the sidewalk outside looks like it hasn't been washed in a while. It needs it!
Nancy P
So good!! The owner is so sweet! Don’t let the negative reviews fool you! Definitely go check it out :) some of the best frozen yogurt I’ve had
Mary Flores
It was absolutely disgusting. Counters had split food. Restroom and floors dirty. Cashier didn’t even try to tiddy up. Then adds her own tip.
Lula Rock
smelt like BO and fro yo ngl
Cana Martinez
The restroom was really dirty — no toilet paper, no napkins, and it clearly hadn’t been cleaned in a while. That was disappointing. Also, the cashier had headphones in and didn’t greet me or hear what I was saying. Customer service definitely needs improvement.
What I did like was the new Peach ’n Cream yogurt — super tasty and refreshing. Hope the cleanliness and service get better, because the yogurt flavors are great.
Lorenzo Medina
I’ve been coming to this menchies since I was a child and I can say with 100% confidence that my experience has never been better since Gilberto started working. The first time I came in the space was so clean and he was very knowledgeable about the flavors on hand and all of the toppings were full and stocked (which hadn’t been apart of my experience in the past) His hospitality has definitely improved my experience at menchies, and I look forward to coming back. BRAVO!!
Cheryl Hensley
We visit Menchies as a family all the time! We especially love seeing Gilberto. He’s always so welcoming and excited! Incredible customer service and such a hard worker!!
The environment was so clean as well as the staff was so nice and welcoming especially Gilberto!
Mark Strickland
Good frozen yogurt. Only complaint is the marshmallow cream dispenser.
Ruby Vizuet
We’ve visited Menchie’s many times since my child was little, but this visit was disappointing. The outdoor tables and chairs were stacked inside, so I asked if we could bring one out since we had our dog with us. There were two female employees: one with glasses, who was kind and accommodating, and another with fake eyelashes, who was rude and dismissive. At first, the rude employee said no, but the employee with glasses kindly said it was okay and helped us out. I’m grateful they let us set up a table and chairs outside, but I was completely thrown off by the other employee’s nasty attitude. After reading other recent reviews, I see that similar experiences have been shared.
MiRe Pi
Pretty sad that menchies used to have chalk for kids to use in their chalk board and have fun with it. Unfortunately now every time the kids ask for chalk they say either they don’t have it or they lost it! 👎🏼
Blake Bartlett
Staff is very lazy and does not put chairs and tables outside for outside sitting for customers. There are always out of dairy free yogurt.
Disappointed . Was in the mood for good yogurt and the flavors didn’t taste good. Some left a bad aftertaste.
If I could leave zero stars I would. The reviews aren’t wrong this is the worst location you could go too. Manager is extremely rude and the machines are never working. We went to pick up a cake order I had put in which I already felt sketchy about since when I was placing the order the employees had no idea how to take a cake order, well once I received the cake I felt like it was a joke. I can’t believe they were trying to sell this ugly cake to me for almost 40$. Mind you once I told the manager she automatically started blaming me saying I didn’t explain to them how I wanted it which I did. I gave them liberty to do as they please as long as it was the correct flavors and looked presentable and the one they presented to me was not at all something you should give to a customer. It was melted and her excuse was that it’s because it’s yogurt. I couldn’t believe it then she wouldn’t let me take a picture of it so I instead forcefully took a video of how poorly these people were dealing with the situation. She kept putting her hands on me so I wouldn’t take the picture and kept saying she was going to call the cops. Instead of owning up to their mistakes they want to blame the customer. I added a screenshot of the video I took so you can see how poorly the cake was presented to me vs a cake my family got from the humble location straight off the fridge (not the same day) but I wanted to show the difference of how Menchie’s standards are suppose to be. The manager here def needs a new job because this ain’t it girlfriend. I would def not order cakes from this location. Go somewhere else! If they don’t have cakes ready to go in their locations they probably suck at making them.
I'm a loyal customer who's consistently disappointed with this store. My birthday reward, still within the valid window, couldn't be redeemed due to a system error. The employee was unhelpful, giving me conflicting information about the validity of the reward and making me wait 20 minutes while the froyo in front of me melted.
This frustrating experience is sadly typical. I only visit this location because it's the closest to my home. Many times, the froyo machines aren't working properly, and the flavors come out melted. The toppings area is often messy and poorly maintained.
The manager was contacted and initially agreed to honor the reward, but then she called the employee back and they then refused to apply it, choosing instead to trash my froyo and lose a customer. It's incredibly frustrating to see a store throw away a product rather than honor a reward. This location's service, system, and general store maintenance issues need to be addressed.
Good clean inside, but the sidewalk outside looks like it hasn't been washed in a while. It needs it!
So good!! The owner is so sweet! Don’t let the negative reviews fool you! Definitely go check it out :) some of the best frozen yogurt I’ve had
It was absolutely disgusting. Counters had split food. Restroom and floors dirty. Cashier didn’t even try to tiddy up. Then adds her own tip.
smelt like BO and fro yo ngl
The restroom was really dirty — no toilet paper, no napkins, and it clearly hadn’t been cleaned in a while. That was disappointing. Also, the cashier had headphones in and didn’t greet me or hear what I was saying. Customer service definitely needs improvement.
What I did like was the new Peach ’n Cream yogurt — super tasty and refreshing. Hope the cleanliness and service get better, because the yogurt flavors are great.
I’ve been coming to this menchies since I was a child and I can say with 100% confidence that my experience has never been better since Gilberto started working. The first time I came in the space was so clean and he was very knowledgeable about the flavors on hand and all of the toppings were full and stocked (which hadn’t been apart of my experience in the past) His hospitality has definitely improved my experience at menchies, and I look forward to coming back. BRAVO!!
We visit Menchies as a family all the time! We especially love seeing Gilberto. He’s always so welcoming and excited! Incredible customer service and such a hard worker!!
Restaurantji Recommends
The environment was so clean as well as the staff was so nice and welcoming especially Gilberto!
Good frozen yogurt. Only complaint is the marshmallow cream dispenser.
We’ve visited Menchie’s many times since my child was little, but this visit was disappointing. The outdoor tables and chairs were stacked inside, so I asked if we could bring one out since we had our dog with us. There were two female employees: one with glasses, who was kind and accommodating, and another with fake eyelashes, who was rude and dismissive. At first, the rude employee said no, but the employee with glasses kindly said it was okay and helped us out. I’m grateful they let us set up a table and chairs outside, but I was completely thrown off by the other employee’s nasty attitude. After reading other recent reviews, I see that similar experiences have been shared.
Pretty sad that menchies used to have chalk for kids to use in their chalk board and have fun with it. Unfortunately now every time the kids ask for chalk they say either they don’t have it or they lost it! 👎🏼
Staff is very lazy and does not put chairs and tables outside for outside sitting for customers. There are always out of dairy free yogurt.
Atmosphere: 1
Food: 1
Service: 1
Loading...