This store has a great vibe (nice people) which starts with the manager(he is positively a star in the Mod family). Their service is exceptional.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Pizza
Smart Chart
Place was having a melt down. No manager no systems. Just chaos Pizza burnt, no one running cashier, all the kids in there were barely functioning properly. I guess this where we are in the service industry.
Mt visit was on 12/12/2024 at 7pm CST.
Holly Baker
Our HUGE church group came in today and the customer service was amazing! She apologized for the wait and gave us all free drinks to supplement the wait time! She personally walked the pizzas to you and I appreciated the positive attitude despite being swamped with orders :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Unlimited Toppings, Personal Pizza, Custom Pizza
Naiyolis Cordova B
Kid-friendliness: Los niños pueden escoger lo que prefieran agregarle a su Pizza 🍕😃
Recommended dishes: Pizza de Peperoni Espinacas Y Tocino
Pooh Chie
Friendly and welcoming.Prices are fabulous.food 😋😋😋😋
Atmosphere: 5
Food: 5
Service: 5
M G
Best in town!
Atmosphere: 5
Food: 5
Service: 5
Queue Tho
Zach and Eder were amazing great service! A returning customer
Atmosphere: 5
Food: 5
Service: 5
Wilme García
Excellent place, very good pizzas and the guys who served us are fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Samantha Henry
On September 26, 2024, I ordered a Dillon James and 2 No Name cakes for delivery to my home. I requested the pizza “as is” only adding oregano and salt and pepper. The pizza arrived cold with no cheese, minimal sauce, 2 tomatoes and an excessive amount of basil…The bare crust was exposed throughout the pizza. I ended up throwing the whole pizza away. I called (spoke to Zac) to file a complaint and haven’t heard anything or received a refund, as discussed.
3rd Update: October 13, 2024…Met Kaylee and had a wonderful conversation. She refunded my money and compensated my dinner (2 pizzas, 2 cakes). Thank you Kaylee for your help resolving this matter.
2nd Update: as of October 5, 2024…still haven’t received the refund as agreed on September 27, 2024, nor has anyone followed up.
1st Update: on September 27, 2024, I called again this morning and spoke with Kaylee (new General Manager). Kaylee agreed to a refund and a free pizza in the future. When I told her that the pizza at the Galleria location is usually very good, she also explained that the customers that frequent the location had been “spoiled” by the previous manager. Kaylee informed me that the rules hadn’t been followed regarding the amount of cheese and that the pizza I received was the “standard”. I responded that the amount of cheese on the pizza I received didn’t cover the pizza…Her response was “I not going to argue back and forth, I just want to solve the problem”. She then explained that going forward it would be necessary to request “double cheese and double sauce”. I’m a corporate professional, I would never engage in a “back and forth” about cheese. I believe she wants to do a good job, however listening with an open mind would be a better way forward. She has rules to enforce, as I understood she plans to enforce them. I on the other hand, have choices where I’d like to spend my hard earned dollars.
This place is great! Customer service is excellent. The only reason I rated 4 stars is because the last two times I ordered they forgot to add pineapple to my friends order but added pineapple to my order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Pizza, Custom Pizza
Carlos Hernández
Modern and pleasant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza de Peperoni Espinacas Y Tocino
Go Ven
The pizza was good but there was hair in my pizza and we told the employee so they gave us an expired voucher for free pizza. We tried to redeem it somewhere else but it was used!
Food: 1
Service: 1
Clark Warren
Great food. Great service. Just all round excellence in my view. Totally affordable. I've also researched their ingredients. Good quality, fresh and yummy!!!
This store has a great vibe (nice people) which starts with the manager(he is positively a star in the Mod family).
Their service is exceptional.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Pizza
Place was having a melt down. No manager no systems. Just chaos
Pizza burnt, no one running cashier, all the kids in there were barely functioning properly. I guess this where we are in the service industry.
Mt visit was on 12/12/2024 at 7pm CST.
Our HUGE church group came in today and the customer service was amazing! She apologized for the wait and gave us all free drinks to supplement the wait time! She personally walked the pizzas to you and I appreciated the positive attitude despite being swamped with orders :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Unlimited Toppings, Personal Pizza, Custom Pizza
Kid-friendliness: Los niños pueden escoger lo que prefieran agregarle a su Pizza 🍕😃
Recommended dishes: Pizza de Peperoni Espinacas Y Tocino
Friendly and welcoming.Prices are fabulous.food 😋😋😋😋
Atmosphere: 5
Food: 5
Service: 5
Best in town!
Atmosphere: 5
Food: 5
Service: 5
Zach and Eder were amazing great service! A returning customer
Atmosphere: 5
Food: 5
Service: 5
Excellent place, very good pizzas and the guys who served us are fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
On September 26, 2024, I ordered a Dillon James and 2 No Name cakes for delivery to my home. I requested the pizza “as is” only adding oregano and salt and pepper. The pizza arrived cold with no cheese, minimal sauce, 2 tomatoes and an excessive amount of basil…The bare crust was exposed throughout the pizza. I ended up throwing the whole pizza away. I called (spoke to Zac) to file a complaint and haven’t heard anything or received a refund, as discussed.
3rd Update: October 13, 2024…Met Kaylee and had a wonderful conversation. She refunded my money and compensated my dinner (2 pizzas, 2 cakes). Thank you Kaylee for your help resolving this matter.
2nd Update: as of October 5, 2024…still haven’t received the refund as agreed on September 27, 2024, nor has anyone followed up.
1st Update: on September 27, 2024, I called again this morning and spoke with Kaylee (new General Manager). Kaylee agreed to a refund and a free pizza in the future. When I told her that the pizza at the Galleria location is usually very good, she also explained that the customers that frequent the location had been “spoiled” by the previous manager. Kaylee informed me that the rules hadn’t been followed regarding the amount of cheese and that the pizza I received was the “standard”. I responded that the amount of cheese on the pizza I received didn’t cover the pizza…Her response was “I not going to argue back and forth, I just want to solve the problem”. She then explained that going forward it would be necessary to request “double cheese and double sauce”. I’m a corporate professional, I would never engage in a “back and forth” about cheese. I believe she wants to do a good job, however listening with an open mind would be a better way forward. She has rules to enforce, as I understood she plans to enforce them. I on the other hand, have choices where I’d like to spend my hard earned dollars.
Atmosphere: 5
Food: 4
Service: 5
I like the service and the food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Toppings, BBQ Chicken Pizza, BBQ, Personal Pizza, Custom Pizza
Restaurantji Recommends
This place is great! Customer service is excellent. The only reason I rated 4 stars is because the last two times I ordered they forgot to add pineapple to my friends order but added pineapple to my order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Pizza, Custom Pizza
Modern and pleasant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza de Peperoni Espinacas Y Tocino
The pizza was good but there was hair in my pizza and we told the employee so they gave us an expired voucher for free pizza. We tried to redeem it somewhere else but it was used!
Food: 1
Service: 1
Great food.
Great service.
Just all round excellence in my view. Totally affordable. I've also researched their ingredients. Good quality, fresh and yummy!!!
Atmosphere: 5
Food: 5
Service: 5
Great pizza and great service
Atmosphere: 4
Food: 5
Service: 5
Loading...