This 3 Hispanic cooks just stand there and talk talk talk, they will notice you after about 25 seconds that you are standing there trying to order. They need to hire new people!
Atmosphere: 4
Food: 3
Service: 1
Fernando Farraro
This was my first time dining at "Mona." I arrived around 4:15 pm. Upon arriving, there was a maintenance man who was waiting for an employee to let him into their backroom. After a while, I walked up to the counter and hollered, Hello. No answer, no person. Shortly after, an employee came walking up to us and opened the side door (along with the maintenance man) into the backroom. I'm assuming that the employee had probably gone to the restroom, being that it was slow at this time. After having read the Menu, I decided to order the Pasta. You also have a choice of a Sandwich or Salad. On the Pasta, I was given the choice of either a regular Tagliatelle Pasta or a Spinach Tagliatelle Pasta. I chose the Spinach. Now here's the confusing part; according to the employee, I was allowed to add 5 "Farm Fresh Ingredients," for free. The Menu here, is the, "Build Your Own," for $10.90. I have to admit, this is a fantastic concept! However, I noticed on the Menu board that, for 6, "Farm Fresh Ingredients," (which is only 1 more ingredient) it's $4.°° Extra. A bit steep for 1 extra ingredient that isn't a meat item. But, I went for it. So the 6, "Farm Fresh Ingredients," I chose to add to my Spinach noodles were, 1) Spinach Leaves, 2) Mushrooms, 3) Green Bell Peppers, 4) Black Olives, 5) Diced Tomatoes, and for my 6th) Onions. I didn't realize when I asked if they had Onions, that they were sautéed (a.k.a: Caramelized Onions). All of my ingredients were place in a skillet. I had a choice of sauce, to which I chose, the Mushroom Cream Sauce. The employee then sautéed all the ingredients on a portable burner. For an additional $4.°°, you can add a Meat of your choice. I went with the Chicken. This was in a warming tray. After all the ingredients were cooked through; it was poured into a deep plastic bowl and then topped with the slices of Grilled Chicken. Finally, a tight lid was placed on and it was ready to go. Now then, I have 4 drawbacks. 1) One of the Seasonings on the Grilled Chicken was a bit strong. It's the sweet Seasoning that's used to make Sweet Italian Sausage. Sadly, a Seasoning I'm not fond of. 2) There's no Fountain Drinks. Just a small selection of can sodas or bottles of types of Waters. Each 12 oz. can of Soda is $1.95 each. So if you're like me and 12oz's is not going to be enough for the entire meal; it adds up quickly. I bought 4, just to play it safe. They do however have, Self-serve Lemonade, Sweet and Unsweetened Tea. 3) They don't provide any type of a Dessert You know, like small assortment of Cannoli's, Cuccidati, Tiramisu, Zeppole, or perhaps a type of cookie like, Amaretti Cookies, Italian Rainbow Cookies, Anginetti Cookies or Italian Ricotta Cookies. However, my favorite would be a variety of Gelato. And 4) No employee should be working alone. Accidents can and do happen. What would happen if she slipped and fell in the backroom and was unconscious? Overall... despite the delay of service at the beginning; the employee was friendly, helpful, and atentative to my needs. The quality of the food was fresh, hot and delicious (minus that one Seasoning). Appearance... clean, organized and well stocked. To clear up the location (as I was using the Google Map), this location is actually located in the Understory Food Hall, part of the Tunnel System. You can enter this food hall via the Bank of America Tower building. In the Lobby, just go down 1 floor and enjoy.Vegetarian options: A very large variety of Fresh Farm Ingredients.Kid-friendliness: The Build Your Own allows you to cater to your child's needs.Wheelchair accessibility: To reach the Understory Food Hall from the ground floor of the Bank of America Tower, the building has an elevator to go down.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Build Your Own Pasta with 5 Toppings
Craig Lewis
Showed up 45 minutes before posted closing and they said they were not taking orders. Terrible. Great place across the street
Varsha Raj
My boyfriend got E.coli after eating at this establishment. Please do not go here, it is very unsanitary and will leave you with many hospital bills.
Atmosphere: 1
Food: 1
Service: 1
angelica olivo
Ordered food for delivery, and the chicken was cold and raw. Absolutely disgusting and distasteful. I never experience something so gross. DO NOT GO HERE OR ORDER FROM
Atmosphere: 1
Food: 1
Service: 1
Angy mendoza
great selection of toppings, just don’t over do it. keepthe pasta simple to taste better !
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Alfredo Pasta Large
Alyssa Vannatter
Very quick lunch service - we got the Caprese salad (awesome) and the Cacio E Pepe pasta. 10/10 recommend.
Atmosphere: 5
Food: 5
Service: 5
Jay Paul
The spicy marinara sauce had a strong canned taste. The Italian sausage was cold and uncut, and the meatballs tasted old. The only thing I enjoyed from here was the sparkling water.
Atmosphere: 4
Food: 1
Service: 2
Meghana S Vastramath
Best pesto Alfredo pasta ever!
aaeen momin
Terrible. I ordered the cacio el pepe and it was just noodles and clumped up cheese for $16
the club Panini was the best Italian quesadilla I have ever had ! The cooks are cool to watch prepare the food. My Mexican people preparing Italian dishes! only in Houston baybee! The pastas are very filling I will be back...
Oscar G S
Yummy homemade pastas
Deren Koseoglu
We used to love this place and were happy to see it on Uber Eats last weekend. Unfortunately the food we received was not tasty at all. I ended up getting severe food poisoning from my food that took almost a week to clear up. Unfortunately we will never eat here again.
Atmosphere: 1
Food: 1
Service: 1
Shaili B.
Me and my work friends go to the tunnels all the time for lunch. I heard Mona was a good one for Italian food! I first was glad they had multiple things I could eat as a vegetarian. The line during lunch time can get long but was always moving fast. I ordered the vegetarian pesto pasta which came with a few other veggies like spinach sun dried tomatoes and mushrooms. They quickly made the food and it was decent! I think because they were going so fast the pasta had clumped together after cooking and in the hot water it didn't separate so I had one big clump of just pasta. I also thought they went overboard with the sun dried tomatoes. I had to pick them out. Overall it wasn't bad, because of how fast they go I think some of the food quality is compromised but I would go back and remove some of the veggies I didn't like.
Kelli P.
The food is really good but I believe that any tips that you add to a credit card payment do not go to the staff. The only tips they receive are those that are paid in cash.
This 3 Hispanic cooks just stand there and talk talk talk, they will notice you after about 25 seconds that you are standing there trying to order. They need to hire new people!
Atmosphere: 4
Food: 3
Service: 1
This was my first time dining at "Mona." I arrived around 4:15 pm. Upon arriving, there was a maintenance man who was waiting for an employee to let him into their backroom. After a while, I walked up to the counter and hollered, Hello. No answer, no person. Shortly after, an employee came walking up to us and opened the side door (along with the maintenance man) into the backroom. I'm assuming that the employee had probably gone to the restroom, being that it was slow at this time. After having read the Menu, I decided to order the Pasta. You also have a choice of a Sandwich or Salad. On the Pasta, I was given the choice of either a regular Tagliatelle Pasta or a Spinach Tagliatelle Pasta. I chose the Spinach. Now here's the confusing part; according to the employee, I was allowed to add 5 "Farm Fresh Ingredients," for free. The Menu here, is the, "Build Your Own," for $10.90. I have to admit, this is a fantastic concept! However, I noticed on the Menu board that, for 6, "Farm Fresh Ingredients," (which is only 1 more ingredient) it's $4.°° Extra. A bit steep for 1 extra ingredient that isn't a meat item. But, I went for it. So the 6, "Farm Fresh Ingredients," I chose to add to my Spinach noodles were, 1) Spinach Leaves, 2) Mushrooms, 3) Green Bell Peppers, 4) Black Olives, 5) Diced Tomatoes, and for my 6th) Onions. I didn't realize when I asked if they had Onions, that they were sautéed (a.k.a: Caramelized Onions). All of my ingredients were place in a skillet. I had a choice of sauce, to which I chose, the Mushroom Cream Sauce. The employee then sautéed all the ingredients on a portable burner. For an additional $4.°°, you can add a Meat of your choice. I went with the Chicken. This was in a warming tray. After all the ingredients were cooked through; it was poured into a deep plastic bowl and then topped with the slices of Grilled Chicken. Finally, a tight lid was placed on and it was ready to go. Now then, I have 4 drawbacks. 1) One of the Seasonings on the Grilled Chicken was a bit strong. It's the sweet Seasoning that's used to make Sweet Italian Sausage. Sadly, a Seasoning I'm not fond of. 2) There's no Fountain Drinks. Just a small selection of can sodas or bottles of types of Waters. Each 12 oz. can of Soda is $1.95 each. So if you're like me and 12oz's is not going to be enough for the entire meal; it adds up quickly. I bought 4, just to play it safe. They do however have, Self-serve Lemonade, Sweet and Unsweetened Tea. 3) They don't provide any type of a Dessert You know, like small assortment of Cannoli's, Cuccidati, Tiramisu, Zeppole, or perhaps a type of cookie like, Amaretti Cookies, Italian Rainbow Cookies, Anginetti Cookies or Italian Ricotta Cookies. However, my favorite would be a variety of Gelato. And 4) No employee should be working alone. Accidents can and do happen. What would happen if she slipped and fell in the backroom and was unconscious? Overall... despite the delay of service at the beginning; the employee was friendly, helpful, and atentative to my needs. The quality of the food was fresh, hot and delicious (minus that one Seasoning). Appearance... clean, organized and well stocked. To clear up the location (as I was using the Google Map), this location is actually located in the Understory Food Hall, part of the Tunnel System. You can enter this food hall via the Bank of America Tower building. In the Lobby, just go down 1 floor and enjoy.Vegetarian options: A very large variety of Fresh Farm Ingredients.Kid-friendliness: The Build Your Own allows you to cater to your child's needs.Wheelchair accessibility: To reach the Understory Food Hall from the ground floor of the Bank of America Tower, the building has an elevator to go down.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Build Your Own Pasta with 5 Toppings
Showed up 45 minutes before posted closing and they said they were not taking orders. Terrible. Great place across the street
My boyfriend got E.coli after eating at this establishment. Please do not go here, it is very unsanitary and will leave you with many hospital bills.
Atmosphere: 1
Food: 1
Service: 1
Ordered food for delivery, and the chicken was cold and raw. Absolutely disgusting and distasteful. I never experience something so gross. DO NOT GO HERE OR ORDER FROM
Atmosphere: 1
Food: 1
Service: 1
great selection of toppings, just don’t over do it. keepthe pasta simple to taste better !
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Alfredo Pasta Large
Very quick lunch service - we got the Caprese salad (awesome) and the Cacio E Pepe pasta. 10/10 recommend.
Atmosphere: 5
Food: 5
Service: 5
The spicy marinara sauce had a strong canned taste. The Italian sausage was cold and uncut, and the meatballs tasted old. The only thing I enjoyed from here was the sparkling water.
Atmosphere: 4
Food: 1
Service: 2
Best pesto Alfredo pasta ever!
Terrible. I ordered the cacio el pepe and it was just noodles and clumped up cheese for $16
Food: 1
Restaurantji Recommends
the club Panini was the best Italian quesadilla I have ever had ! The cooks are cool to watch prepare the food. My Mexican people preparing Italian dishes! only in Houston baybee! The pastas are very filling I will be back...
Yummy homemade pastas
We used to love this place and were happy to see it on Uber Eats last weekend. Unfortunately the food we received was not tasty at all. I ended up getting severe food poisoning from my food that took almost a week to clear up. Unfortunately we will never eat here again.
Atmosphere: 1
Food: 1
Service: 1
Me and my work friends go to the tunnels all the time for lunch. I heard Mona was a good one for Italian food! I first was glad they had multiple things I could eat as a vegetarian. The line during lunch time can get long but was always moving fast. I ordered the vegetarian pesto pasta which came with a few other veggies like spinach sun dried tomatoes and mushrooms. They quickly made the food and it was decent! I think because they were going so fast the pasta had clumped together after cooking and in the hot water it didn't separate so I had one big clump of just pasta. I also thought they went overboard with the sun dried tomatoes. I had to pick them out. Overall it wasn't bad, because of how fast they go I think some of the food quality is compromised but I would go back and remove some of the veggies I didn't like.
The food is really good but I believe that any tips that you add to a credit card payment do not go to the staff. The only tips they receive are those that are paid in cash.