Thank you so much Dr. Kesha for all you have done for my family. You made this process so much easier. Thank you for giving me confidence when I was scared and overwhelmed!!!
Melissa Kennedy
We have been on quite the journey, and Dr. Kesha and Monarch have been so great to us along the way. I highly recommend using their services. I was lucky enough to have Dr. Kesha on BOTH of our home study/licenses. She has been just a joy to work with; we will always be grateful to her, she's like family!
Hhmm Hhmm
Horrible agency. Don't waste your time getting licensed here. The staff is incompetent, they constantly lose things and blame you for it. The staff is rude and unorganized. The staff lie and make empty promises and do not support their families. The services they claim to provide are non existent and they do not support the kids placed in their homes. Go anywhere but here. RUN!
Robyn Reviere
My experience with Monarch was a good one. Dr. Kesha Fluellen-Lake was extremely helpful in getting everything processed and we were ready to processed when CFPS did an about face and really confused all of us including themselves: beware of CFPS legal and supervisory roles. My CFPS caseworker was fantastic as was Dr. Kesha. She was professional, helpful, dedicated and above all caring. I highly recommend her and Monarch when pursuing fostering or adoption.
Sam Eyre
We became licensed with Monarch nearly a year ago and though we were initially thankful we could do the classes all online and loved the initial worker (Brittany). After completing everything, it was a joke. We got passed onto another "case worker" and it went down-hill from there. We had at the time 2 fosters, 1 of which aged out and wanted to extend and we were told after finishing all of the licensing process they were not really set up for extended foster. We were having major issues with CPS and providing counseling and so on and all the promises we were told Monarch would assist or be able to do what CPS can't, was sadly another complete sham. Can't remember how many times were told things were being done as a formality and basically once we became licensed, CPS would/still points fingers saying licensing agency should do that and of course, Monarch says they don't/can't help and directs us to CPS. We've been waiting months still and the last 2 people we had spoken to with Monarch were rude as hell on the phone. Just know once you become licensed, the nice talk and help goes out the window. Hard to compare anyone with how bad CPS is, but these folks have won a solid second place with us.
Jacqueline Dixon
Monarch Family Services does amazing work with licensing kinship families. Nelkasia Graves in the TXPOP department is truly compassionate and very knowledgeable in how to connect the dots in order for children and families with CPS involvement receive all resources they may need.
Erika Flores
Monarch Family Services is not your typical CPA, they are really dedicated to ensuring families needs are met. Ms. Graves in the TXPOP department is always polite and professional anytime our law firm needs clarification she responds quickly and always makes sure the MFS team and CPS has provided everything needed for adoptions.
Marie Akendengue
Monarch familly services id very good agency that does a great job! Everyone was very supportive, patient and friendly from Dr Jackson to all the case workers. Jazmin orozco was our case worker, she is a very sweet and hard working lady. She was always available anytime we had questions and made sure everything went smoothly from beginning to the end. Highly recommend!
Piro Netef
If I had six stars I would give it to Monarch. We worked with them for several years throughout our journey to adoption.They provided or facilitated all the mandatory training and due diligence required for us to be licensed foster carers, the necessary first step in the foster-to-adopt journey.They then managed our case from identification of an incredible child to foster placement and, eventually, adoption. They were magnificent all the way, very supportive, and definitely on our side.Dr Jackson, the proprietor, was always available to meet with us and quickly resolved any issues that might have challenged her staff, and always did so enthusiastically and cheerfully, with the widest smile you ever saw.Jazmin Orozco, who was our case manager, was one of the most patient people you ever met and held our hands right through, never losing patience, always available to clarify matters or intervene on our behalf to get things done.Justine Joseph who coordinated a lot of our training was similarly sublime.We cannot speak well enough of them and everybody else at Monarch whom we worked with. If we have to adopt again, it will definitely be with Monarch. We feel privileged to have become part of the "Monarch family"
Yvette Huerta
One of the best decisions we've made was choosing Monarch to grow our family. The support and love from the agency begins with Dr. Jackson and given through the caseworkers. Highly recommend for foster/adoptive minded families.
Will not answer phone or get back with you on anything.
jomo jomo
The best foster agency in Houston, the best therapeutic..
2 Corinthians 5:17
This also happened to me. They are not transparent with your case or file and totally worst adoption placement experience. Still haven't heard from them as to the legal reasons why CPS took the child and is blocking all communication with the only person that cares for the well-being of the child, nor have I been given any legal forms stating reasons why CPS terminated adoptive placement. This agency does not provide after placement adoption support. A better description for this agency would be a place that gives you resources that you can call yourself. They tell you where to go to get post adoption help and you pretty much have to spend lots and lots of time on phone calls making sure the resource they provided take the State Medicaid insurance. They ignore emails requesting assistance on crisis with adoptive child until you have completely exhausted yourself and failed.Truly regretting this experience. If you want to have an adoption experience that will be one that ends with your forever family in success, please look at other reputable agenciesBest wishes to you in your journey.
Jj. Fr.
This place is not a real Family services and the staff will set you up to fail with your CPS case. be prepared and do not go to any interview at this location ALONE find a Lawyer and make sure they go with you. try to record everything they say and do at this place. the reason why the psychologist or case worker wants to meet you at Starbucks is because it's all a set up. the case worker I was assigned to in my CPS case, was a sick woman who could not pass a basic Psychological evaluation to be employed, let alone be the one who evaluates you and reports back to CPS and the court. MONARCH FAMILY SERVICES will send a report to the court telling a million lies about you by simply have you fill out some quiz like papers and no one will ever really evaluate you properly. MFS is a set up to take your children away. do not go alone, do not trust this place and do not go along with their game, you will lose every time.
Thank you so much Dr. Kesha for all you have done for my family. You made this process so much easier. Thank you for giving me confidence when I was scared and overwhelmed!!!
We have been on quite the journey, and Dr. Kesha and Monarch have been so great to us along the way. I highly recommend using their services. I was lucky enough to have Dr. Kesha on BOTH of our home study/licenses. She has been just a joy to work with; we will always be grateful to her, she's like family!
Horrible agency. Don't waste your time getting licensed here. The staff is incompetent, they constantly lose things and blame you for it. The staff is rude and unorganized. The staff lie and make empty promises and do not support their families. The services they claim to provide are non existent and they do not support the kids placed in their homes. Go anywhere but here. RUN!
My experience with Monarch was a good one. Dr. Kesha Fluellen-Lake was extremely helpful in getting everything processed and we were ready to processed when CFPS did an about face and really confused all of us including themselves: beware of CFPS legal and supervisory roles. My CFPS caseworker was fantastic as was Dr. Kesha. She was professional, helpful, dedicated and above all caring. I highly recommend her and Monarch when pursuing fostering or adoption.
We became licensed with Monarch nearly a year ago and though we were initially thankful we could do the classes all online and loved the initial worker (Brittany). After completing everything, it was a joke. We got passed onto another "case worker" and it went down-hill from there. We had at the time 2 fosters, 1 of which aged out and wanted to extend and we were told after finishing all of the licensing process they were not really set up for extended foster. We were having major issues with CPS and providing counseling and so on and all the promises we were told Monarch would assist or be able to do what CPS can't, was sadly another complete sham. Can't remember how many times were told things were being done as a formality and basically once we became licensed, CPS would/still points fingers saying licensing agency should do that and of course, Monarch says they don't/can't help and directs us to CPS. We've been waiting months still and the last 2 people we had spoken to with Monarch were rude as hell on the phone. Just know once you become licensed, the nice talk and help goes out the window. Hard to compare anyone with how bad CPS is, but these folks have won a solid second place with us.
Monarch Family Services does amazing work with licensing kinship families. Nelkasia Graves in the TXPOP department is truly compassionate and very knowledgeable in how to connect the dots in order for children and families with CPS involvement receive all resources they may need.
Monarch Family Services is not your typical CPA, they are really dedicated to ensuring families needs are met. Ms. Graves in the TXPOP department is always polite and professional anytime our law firm needs clarification she responds quickly and always makes sure the MFS team and CPS has provided everything needed for adoptions.
Monarch familly services id very good agency that does a great job! Everyone was very supportive, patient and friendly from Dr Jackson to all the case workers. Jazmin orozco was our case worker, she is a very sweet and hard working lady. She was always available anytime we had questions and made sure everything went smoothly from beginning to the end. Highly recommend!
If I had six stars I would give it to Monarch. We worked with them for several years throughout our journey to adoption.They provided or facilitated all the mandatory training and due diligence required for us to be licensed foster carers, the necessary first step in the foster-to-adopt journey.They then managed our case from identification of an incredible child to foster placement and, eventually, adoption. They were magnificent all the way, very supportive, and definitely on our side.Dr Jackson, the proprietor, was always available to meet with us and quickly resolved any issues that might have challenged her staff, and always did so enthusiastically and cheerfully, with the widest smile you ever saw.Jazmin Orozco, who was our case manager, was one of the most patient people you ever met and held our hands right through, never losing patience, always available to clarify matters or intervene on our behalf to get things done.Justine Joseph who coordinated a lot of our training was similarly sublime.We cannot speak well enough of them and everybody else at Monarch whom we worked with. If we have to adopt again, it will definitely be with Monarch. We feel privileged to have become part of the "Monarch family"
One of the best decisions we've made was choosing Monarch to grow our family. The support and love from the agency begins with Dr. Jackson and given through the caseworkers. Highly recommend for foster/adoptive minded families.
Restaurantji Recommends
Will not answer phone or get back with you on anything.
The best foster agency in Houston, the best therapeutic..
This also happened to me. They are not transparent with your case or file and totally worst adoption placement experience. Still haven't heard from them as to the legal reasons why CPS took the child and is blocking all communication with the only person that cares for the well-being of the child, nor have I been given any legal forms stating reasons why CPS terminated adoptive placement. This agency does not provide after placement adoption support. A better description for this agency would be a place that gives you resources that you can call yourself. They tell you where to go to get post adoption help and you pretty much have to spend lots and lots of time on phone calls making sure the resource they provided take the State Medicaid insurance. They ignore emails requesting assistance on crisis with adoptive child until you have completely exhausted yourself and failed.Truly regretting this experience. If you want to have an adoption experience that will be one that ends with your forever family in success, please look at other reputable agenciesBest wishes to you in your journey.
This place is not a real Family services and the staff will set you up to fail with your CPS case. be prepared and do not go to any interview at this location ALONE find a Lawyer and make sure they go with you. try to record everything they say and do at this place. the reason why the psychologist or case worker wants to meet you at Starbucks is because it's all a set up. the case worker I was assigned to in my CPS case, was a sick woman who could not pass a basic Psychological evaluation to be employed, let alone be the one who evaluates you and reports back to CPS and the court. MONARCH FAMILY SERVICES will send a report to the court telling a million lies about you by simply have you fill out some quiz like papers and no one will ever really evaluate you properly. MFS is a set up to take your children away. do not go alone, do not trust this place and do not go along with their game, you will lose every time.
Best adoption agency ever!!!
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