Worst customer service out of the many Paneras I have been to. Major attitude from the lady with glasses. Looks like she doesn’t want to be taking orders. I should have waited for the other young lady who looked much more pleasant to deal with.
Atmosphere: 4
Food: 4
Service: 2
Spelleye
I'm traveling and have a transient life. So when I can go into the store and receive excellent customer service? It definitely instills the value of that membership. I got can't tell you how frustrating the app is. If you have a you already know.
Service: 5
Sidney Shauan
5 stars to the lady bussing tables. My concern with this location is the staff. There were 3 young adults probably under 20 yo, and the woman bussing the tables. NOBODY working the front wanted to helped me, they all looked at me and went back to making sandwiches and cutting meat. I waited, looked around for a kiosk machine, thought about ordering thru my phone, asked the woman cleaning “how to order” and she pointed where I was standing and said “yes” then waved at the staff behind the counter and I had to ask them if I can be helped. Then she said “hold on I’m coming” got to the machine and looked at me. The entire experience felt negative and if this location shuts down too, it’s cause of the staff. The cleaning lady was very nice, even after I ate and needed a bowl to go, I went searching for her because, once again, everybody behind the counter acted like they couldn’t see me.
Atmosphere: 1
Food: 5
Service: 1
Linda Holmes
Not like it use to be.
Jeanette Davis
This was my first time in Panera and I told the cashier that as well. I wanted soup in the bread bowl. She explained how they cut the hole in the bowl and put the soup in. When I got home the soup was in a cup and the bread bowl had a circle cut out only on the top not even a hole for the soup. I see the pictures and this is not it. Plus this is a cup not a bowl of soup for $9.00. I am so disappointed. I ordered an Asian salad which I am glad I did because it was the only thing that was appetizing!!
Food: 1
Service: 4
Alyssandra Lara
This place is disrespectful and disgusting. They see a line of people/families and continue talking in the corner don’t even take our order until I said “is someone going to take our order” the family behind me ended up leaving because they felt disrespected by being ignored! This establishment needs better staff. They get paid to ignored customers which is sad
Atmosphere: 1
Food: 1
Service: 1
Jamez Mntz
Not impressed
Atmosphere: 3
Food: 3
Service: 3
Susan Betourne
I dont know how this place is still operating. Customer service is horrible especially the Hispanic man preparing food. I asked him for a knife and he acted like the world was coming to an end. They weren't busy so his reaction was very unwarranted. Very unclean and sticky floors!
Atmosphere: 2
Food: 2
Service: 1
Robert Segovia
I was not happy with the service I received from the person who took my order. I feel they do not go the extra mile to make me feel happy with my order, every time I asked for something extra it seemed like it annoyed her…my 2 daughters work with the public and I know and have heard of the right and wrong way to make a customer feel good after service has been rendered
Atmosphere: 2
Food: 5
Service: 1
Jessica Johnson
Michelle, the cashier, did a very nice job helping us with a large order. She had a great attitude and kind demeanor. Thanks!
After the bad experience at 290, this Panera bread was muy excellante! Loved the service and the food. A no brainer to keep this place for your breakfast/Snacks/Lunch/Dinner to your hearts desire.
Atmosphere: 5
Food: 5
Service: 5
Patricia Bloise
This waa my first time eating Panera.... my friend was in the hospital & she wanted squash soup from them. I will say I am not a fan of the soup, but the sandwich I ordered was good. The woman at the front counter that day, gave wonderful customer service.... something that's truly difficult to find these days!
Atmosphere: 5
Food: 4
Service: 5
Channea Curley
Closed. Just a sign on the door.
Krystal A. Luksha
There are never enough workers here. Every time I come—and I’m here 3–4 times a week—there’s always a wait. I constantly see customers getting frustrated and leaving the line because there aren’t enough employees to help or give proper attention.
Service: 2
Fabiana Villalobos
The supervisor covering the shift on 08/31 at 7 PM was extremely incompetent. I genuinely feel sorry for the rest of the team. I hope she receives proper training in order to provide better customer service.
Worst customer service out of the many Paneras I have been to. Major attitude from the lady with glasses. Looks like she doesn’t want to be taking orders. I should have waited for the other young lady who looked much more pleasant to deal with.
Atmosphere: 4
Food: 4
Service: 2
I'm traveling and have a transient life. So when I can go into the store and receive excellent customer service? It definitely instills the value of that membership. I got can't tell you how frustrating the app is. If you have a you already know.
Service: 5
5 stars to the lady bussing tables.
My concern with this location is the staff. There were 3 young adults probably under 20 yo, and the woman bussing the tables. NOBODY working the front wanted to helped me, they all looked at me and went back to making sandwiches and cutting meat. I waited, looked around for a kiosk machine, thought about ordering thru my phone, asked the woman cleaning “how to order” and she pointed where I was standing and said “yes” then waved at the staff behind the counter and I had to ask them if I can be helped. Then she said “hold on I’m coming” got to the machine and looked at me. The entire experience felt negative and if this location shuts down too, it’s cause of the staff. The cleaning lady was very nice, even after I ate and needed a bowl to go, I went searching for her because, once again, everybody behind the counter acted like they couldn’t see me.
Atmosphere: 1
Food: 5
Service: 1
Not like it use to be.
This was my first time in Panera and I told the cashier that as well. I wanted soup in the bread bowl. She explained how they cut the hole in the bowl and put the soup in. When I got home the soup was in a cup and the bread bowl had a circle cut out only on the top not even a hole for the soup. I see the pictures and this is not it. Plus this is a cup not a bowl of soup for $9.00. I am so disappointed. I ordered an Asian salad which I am glad I did because it was the only thing that was appetizing!!
Food: 1
Service: 4
This place is disrespectful and disgusting. They see a line of people/families and continue talking in the corner don’t even take our order until I said “is someone going to take our order” the family behind me ended up leaving because they felt disrespected by being ignored! This establishment needs better staff. They get paid to ignored customers which is sad
Atmosphere: 1
Food: 1
Service: 1
Not impressed
Atmosphere: 3
Food: 3
Service: 3
I dont know how this place is still operating. Customer service is horrible especially the Hispanic man preparing food. I asked him for a knife and he acted like the world was coming to an end. They weren't busy so his reaction was very unwarranted. Very unclean and sticky floors!
Atmosphere: 2
Food: 2
Service: 1
I was not happy with the service I received from the person who took my order. I feel they do not go the extra mile to make me feel happy with my order, every time I asked for something extra it seemed like it annoyed her…my 2 daughters work with the public and I know and have heard of the right and wrong way to make a customer feel good after service has been rendered
Atmosphere: 2
Food: 5
Service: 1
Michelle, the cashier, did a very nice job helping us with a large order. She had a great attitude and kind demeanor. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
After the bad experience at 290, this Panera bread was muy excellante! Loved the service and the food. A no brainer to keep this place for your breakfast/Snacks/Lunch/Dinner to your hearts desire.
Atmosphere: 5
Food: 5
Service: 5
This waa my first time eating Panera.... my friend was in the hospital & she wanted squash soup from them. I will say I am not a fan of the soup, but the sandwich I ordered was good. The woman at the front counter that day, gave wonderful customer service.... something that's truly difficult to find these days!
Atmosphere: 5
Food: 4
Service: 5
Closed. Just a sign on the door.
There are never enough workers here. Every time I come—and I’m here 3–4 times a week—there’s always a wait. I constantly see customers getting frustrated and leaving the line because there aren’t enough employees to help or give proper attention.
Service: 2
The supervisor covering the shift on 08/31 at 7 PM was extremely incompetent. I genuinely feel sorry for the rest of the team. I hope she receives proper training in order to provide better customer service.
Service: 1
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