The general manager of this store needs to seek a therapist instead of lashing out on customers who already have had an unpleasant experience at their store.
After wasting nearly 2 hours of my time on food I never received, driving 15 mins out of my way on a Sunday night in the middle of a playoff game with my 2 small kids to the store because I was told the order would be remade, getting here and finding out they never remade the order, and that they couldn’t issue a refund either but a manager would call tomorrow… I was surprised to get a call from an irate and emotionally unwell woman at 11 am the following morning as if she was the one who had her Sunday evening wasted.
I told her I didn’t want to go through what happened the day before because I was currently working and just wanted to receive the $46 refund, which to any normal person would be fine. She insisted I explain experience and given the amount of time I’ve already given this situation, it annoyed me. I told her and she accused me of yelling and talking over her when I was done due to the fact that she started telling me the same information I heard 13 times last night. I just wanted a refund and for my time to stop being wasted, and I also was at work.
When I continued to speak in the same tone and tell her I wasn’t yelling, this unhinged woman began yelling at me and telling me how even in a court of law you have a right to present your case and tell your side.
Ma’am, this isn’t a court room. It’s papa John’s. Just give me my refund, and seek psychological help as soon as possible.
Also I was at work in a meeting with my direct managers and peers during the duration of this call which I repeatedly told her. Girl, get over yourself… I was not yelling. People challenging the idiocies coming out of your mouth and directly letting you know they don’t care what happened, they just want a refund is not yelling. It also felt like an intentional attempt to try and embarrass and harass me while I was working because she could not have her way.
Somewhere in her mental breakdown of a rant she was having, she said the refund was issued and I thanked her and hung up as she was continuing to yell and berate me for issues she has that are both unknown to me and not my problem. My refund however falls directly under her responsibilities.
Anyways, sent my complaint to papa John’s corporates so they are aware of the psychotic behavior of this woman and can protect customers moving forward from having to endure verbal abuse. Who knows, at this rate it may escalate to something more later on.
This behavior is unbecoming of what I have known the papa John’s brand to be and I will be escalating this further with corporate and HR.
Atmosphere: 1
Food: 1
Service: 1
CINTA NEGI
Papa John @2838 S Texas 6, Houston, TX 77082. The lady on duty today is very rude, unprofessional and ready to snap anytime to customers. Uneducated in customer relationship.
Will Power Fitness
Manager on duty, Sonia said the problem is the app and you need to go take that up with corporate after ordering two pizzas For the $9.99 specialty deal, the total came up to $20.69 for one pizza with four toppings charge me for sauce that I didn’t ask for. I came in beforehand to talk to her about what were the Purchasing circumstances of the deal, whether in store or online, after hearing the explanation From the manager on duty mind you, to me it seem like we were on the same page. Long story short if I made an error in ordering, that is my fault and no one else to blame Except myself.
She insisted that it was the app fault and that I needed to take it up with corporate. All I said to her that this was the experience of me using the app and I was trying to order two large New York style crust pizza, One pizza with meat and a few vegetable toppings, And the other vegetarian pizza. Somehow the order did not go through properly, and I was charged for the vegetarian pizza $22 and some change. Obviously that’s not what I try to order. Instead of trying to hear what I was trying to say when I was ordering, basically couldn’t see the itemized first Pizza and the second one and was trying to make sure when ordering the two pizzas that they came out to $10 each. Somewhere in the app, the first Pizza got deleted or didn’t go through, and the second Pizza was up charge and the $9.99 specialty deal did not apply to the Pizza.
The main Reason why I came into Papa John’s again prior last Friday, there was Uncertainty With one of the employees about The 999 special, as she said, she wasn’t aware of it, I then tried to explain what I heard on the commercial, and the reason why I came in today was to make sure what I read online and try to order online to see the logistics of What you can exactly order on this specialty,, The manager on duty happened to be there, and I had a whole conversation about this subject. So she knew firsthand what I was trying to do, and the order came out like that, she immediately got defensive and pushed the pizza towards me, with the receipts on top and said that you need to take it up with corporate, not letting me explain or try to let her know the discrepancy on my side when I was trying to make sure the order was right.
She continue to talk over me and not let me talk at all, basically telling me can I speak now, I have been listening to you, patiently, and I then responded with. I’m not even giving you a hard time we’re upset, I’m just explaining to you my experience with the app right now. She continue to explain her logic on how apps work and other businesses work, I felt like the situation wasn’t going anywhere, and quite frankly to be honest I was not Happy with the way she was talking to me the whole time, So I picked up my pizza and receipt and left and remembered when I looked up the address online for this Papa John’s, my GPS said this Papa Jon gets one star on yelp, is this the one you want, I said to her that’s why you guys have one star yelp and I turned around and left. I’m not wanting to leave bad reviews, but this manager at this store was asking for it. I will never ever in my life come back to this location. If I decide to eat at Papa John’s, I will drive even farther if I really want Papa John’s that bad. If I could leave zero stars, I would definitely leave zero stars.
Atmosphere: 1
Food: 1
Service: 1
Thuy Tran
Pizza Delivery was fast and pizza was very hot. Great service overall.
Atmosphere: 5
Food: 5
Service: 5
James Willis
Terrible Terrible Terrible Pizza !!!!! Had about 9 pieces of Hamburger meat on the whole large pizza JUST ABSOLUTELY RIDICULOUS HOW THRY PREPARED THAT PIZZA The Location on 2838 Hwy 6 should be closed down!!! IT SUCKS
Atmosphere: 1
Food: 1
Service: 1
Genesis Cruz
The atmosphere of this place is horrible. There was a worker who had curly hairy and was smoking mariguana outside the pizza place near the entrance it smelt bad. Worst part is he entered back inside and while I watched him not a single time did I see him wash his hands. That's disgusting and disturbing to witness. This guy could've made my food without washing his hands after smoking. Who ever hired this guy...do better. Not a single worker washes their hands even after handling cash.
Atmosphere: 1
Food: 1
Service: 1
DIANA MILAGROS CUERDO ESCALANTE
I ordered pizzas for a movie night with my kids, and it turned into an absolute disaster. When the order arrived, one of the boxes didn’t have the safety seal — either it was never placed at the store or it was removed by the DoorDash driver. Not even three minutes after the delivery, I found a stray cat eating the pizza right at my doorstep. I even attached photos as proof.
I immediately contacted Papa John’s and DoorDash customer service, and I can honestly say both were equally disappointing. Papa John’s kept repeating that they couldn’t do anything because the order was placed through DoorDash and insisted they “always put the seal” — which clearly wasn’t true in this case. DoorDash, on the other hand, transferred me between five different agents, only to tell me in the end that there was “nothing they could do.”
So, not only did I lose my money and dinner, but my kids were left upset and disappointed — and both companies showed zero accountability, zero empathy, and zero willingness to fix the issue.
This was supposed to be a simple family dinner, not a customer service nightmare. Avoid this Papa John’s location and think twice before ordering through DoorDash. Unprofessional, unhelpful, and a complete waste of time.
Atmosphere: 1
Food: 1
Service: 1
Rory Veronica
I love the vibrant energy of the space without it feeling chaotic.
valaida harris
I am so happy they open up @9:30 am delicious
Atmosphere: 5
Food: 5
Service: 5
Miss Vee
Ordered online during business hours and was charged however when I pulled up the workers had the doors locked and the open sign was off. To the owner: I just want my money back for an order which was never received please!
Stopped here last night on my way home, first time and last time there. Apart from the hostile environment outside with the homeless, the food was very poor quality. All the boys were out of dress code, one girl in there was wearing pink sweats, I doubt she was even an employee. Never again.
Atmosphere: 1
Food: 1
Service: 2
Desmond Davis
Won’t get another penny of mine. The pizza on left is the works all the meat is in the center of the pizza. The one on the right is the Hawaiianw no pineapple or bacon trash job. You got me this time but never again. Next stop corporate to send these pictures
Atmosphere: 1
Food: 1
Service: 1
Sunshine Milton
This is my second time with this location... The young man was very nice that delivered. I order thur my email online and I love the app.. thanks you for hot pizza ... And it was raining a lot showed up early on a Friday night 😄
Sassy Solis
We tried their stuff crust, and I’ll still pick little Cesar’s over this. Service was nice, and quick.
Joshua Dowell
Maybe i got lucky but i had a great experience. I ordered a Medium Pepperoni pizza w extra pep and a 6pc buffalo wing. I called to make sure my address was correct and the girl was helpful. It's not the prettiest pizza but i orderded late. the pizza came hot, with extra pep, and the driver was very friendly. The wings are actually good sized with meat, not fat. Im definitely not disappointed and im enjoying my meal.
The general manager of this store needs to seek a therapist instead of lashing out on customers who already have had an unpleasant experience at their store.
After wasting nearly 2 hours of my time on food I never received, driving 15 mins out of my way on a Sunday night in the middle of a playoff game with my 2 small kids to the store because I was told the order would be remade, getting here and finding out they never remade the order, and that they couldn’t issue a refund either but a manager would call tomorrow… I was surprised to get a call from an irate and emotionally unwell woman at 11 am the following morning as if she was the one who had her Sunday evening wasted.
I told her I didn’t want to go through what happened the day before because I was currently working and just wanted to receive the $46 refund, which to any normal person would be fine. She insisted I explain experience and given the amount of time I’ve already given this situation, it annoyed me. I told her and she accused me of yelling and talking over her when I was done due to the fact that she started telling me the same information I heard 13 times last night. I just wanted a refund and for my time to stop being wasted, and I also was at work.
When I continued to speak in the same tone and tell her I wasn’t yelling, this unhinged woman began yelling at me and telling me how even in a court of law you have a right to present your case and tell your side.
Ma’am, this isn’t a court room. It’s papa John’s. Just give me my refund, and seek psychological help as soon as possible.
Also I was at work in a meeting with my direct managers and peers during the duration of this call which I repeatedly told her. Girl, get over yourself… I was not yelling. People challenging the idiocies coming out of your mouth and directly letting you know they don’t care what happened, they just want a refund is not yelling. It also felt like an intentional attempt to try and embarrass and harass me while I was working because she could not have her way.
Somewhere in her mental breakdown of a rant she was having, she said the refund was issued and I thanked her and hung up as she was continuing to yell and berate me for issues she has that are both unknown to me and not my problem. My refund however falls directly under her responsibilities.
Anyways, sent my complaint to papa John’s corporates so they are aware of the psychotic behavior of this woman and can protect customers moving forward from having to endure verbal abuse. Who knows, at this rate it may escalate to something more later on.
This behavior is unbecoming of what I have known the papa John’s brand to be and I will be escalating this further with corporate and HR.
Atmosphere: 1
Food: 1
Service: 1
Papa John @2838 S Texas 6, Houston, TX 77082.
The lady on duty today is very rude, unprofessional and ready to snap anytime to customers. Uneducated in customer relationship.
Manager on duty, Sonia said the problem is the app and you need to go take that up with corporate after ordering two pizzas For the $9.99 specialty deal, the total came up to $20.69 for one pizza with four toppings charge me for sauce that I didn’t ask for. I came in beforehand to talk to her about what were the Purchasing circumstances of the deal, whether in store or online, after hearing the explanation From the manager on duty mind you, to me it seem like we were on the same page. Long story short if I made an error in ordering, that is my fault and no one else to blame Except myself.
She insisted that it was the app fault and that I needed to take it up with corporate. All I said to her that this was the experience of me using the app and I was trying to order two large New York style crust pizza, One pizza with meat and a few vegetable toppings, And the other vegetarian pizza. Somehow the order did not go through properly, and I was charged for the vegetarian pizza $22 and some change. Obviously that’s not what I try to order. Instead of trying to hear what I was trying to say when I was ordering, basically couldn’t see the itemized first Pizza and the second one and was trying to make sure when ordering the two pizzas that they came out to $10 each. Somewhere in the app, the first Pizza got deleted or didn’t go through, and the second Pizza was up charge and the $9.99 specialty deal did not apply to the Pizza.
The main Reason why I came into Papa John’s again prior last Friday, there was Uncertainty With one of the employees about The 999 special, as she said, she wasn’t aware of it, I then tried to explain what I heard on the commercial, and the reason why I came in today was to make sure what I read online and try to order online to see the logistics of What you can exactly order on this specialty,, The manager on duty happened to be there, and I had a whole conversation about this subject. So she knew firsthand what I was trying to do, and the order came out like that, she immediately got defensive and pushed the pizza towards me, with the receipts on top and said that you need to take it up with corporate, not letting me explain or try to let her know the discrepancy on my side when I was trying to make sure the order was right.
She continue to talk over me and not let me talk at all, basically telling me can I speak now, I have been listening to you, patiently, and I then responded with. I’m not even giving you a hard time we’re upset, I’m just explaining to you my experience with the app right now. She continue to explain her logic on how apps work and other businesses work, I felt like the situation wasn’t going anywhere, and quite frankly to be honest I was not Happy with the way she was talking to me the whole time, So I picked up my pizza and receipt and left and remembered when I looked up the address online for this Papa John’s, my GPS said this Papa Jon gets one star on yelp, is this the one you want, I said to her that’s why you guys have one star yelp and I turned around and left. I’m not wanting to leave bad reviews, but this manager at this store was asking for it. I will never ever in my life come back to this location. If I decide to eat at Papa John’s, I will drive even farther if I really want Papa John’s that bad. If I could leave zero stars, I would definitely leave zero stars.
Atmosphere: 1
Food: 1
Service: 1
Pizza Delivery was fast and pizza was very hot. Great service overall.
Atmosphere: 5
Food: 5
Service: 5
Terrible Terrible Terrible Pizza !!!!!
Had about 9 pieces of Hamburger meat on the whole large pizza
JUST ABSOLUTELY RIDICULOUS HOW THRY PREPARED THAT PIZZA
The Location on 2838 Hwy 6 should be closed down!!! IT SUCKS
Atmosphere: 1
Food: 1
Service: 1
The atmosphere of this place is horrible. There was a worker who had curly hairy and was smoking mariguana outside the pizza place near the entrance it smelt bad. Worst part is he entered back inside and while I watched him not a single time did I see him wash his hands. That's disgusting and disturbing to witness. This guy could've made my food without washing his hands after smoking. Who ever hired this guy...do better. Not a single worker washes their hands even after handling cash.
Atmosphere: 1
Food: 1
Service: 1
I ordered pizzas for a movie night with my kids, and it turned into an absolute disaster. When the order arrived, one of the boxes didn’t have the safety seal — either it was never placed at the store or it was removed by the DoorDash driver. Not even three minutes after the delivery, I found a stray cat eating the pizza right at my doorstep. I even attached photos as proof.
I immediately contacted Papa John’s and DoorDash customer service, and I can honestly say both were equally disappointing.
Papa John’s kept repeating that they couldn’t do anything because the order was placed through DoorDash and insisted they “always put the seal” — which clearly wasn’t true in this case.
DoorDash, on the other hand, transferred me between five different agents, only to tell me in the end that there was “nothing they could do.”
So, not only did I lose my money and dinner, but my kids were left upset and disappointed — and both companies showed zero accountability, zero empathy, and zero willingness to fix the issue.
This was supposed to be a simple family dinner, not a customer service nightmare.
Avoid this Papa John’s location and think twice before ordering through DoorDash.
Unprofessional, unhelpful, and a complete waste of time.
Atmosphere: 1
Food: 1
Service: 1
I love the vibrant energy of the space without it feeling chaotic.
I am so happy they open up @9:30 am delicious
Atmosphere: 5
Food: 5
Service: 5
Ordered online during business hours and was charged however when I pulled up the workers had the doors locked and the open sign was off. To the owner: I just want my money back for an order which was never received please!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Stopped here last night on my way home, first time and last time there. Apart from the hostile environment outside with the homeless, the food was very poor quality. All the boys were out of dress code, one girl in there was wearing pink sweats, I doubt she was even an employee. Never again.
Atmosphere: 1
Food: 1
Service: 2
Won’t get another penny of mine. The pizza on left is the works all the meat is in the center of the pizza. The one on the right is the Hawaiianw no pineapple or bacon trash job. You got me this time but never again. Next stop corporate to send these pictures
Atmosphere: 1
Food: 1
Service: 1
This is my second time with this location... The young man was very nice that delivered. I order thur my email online and I love the app.. thanks you for hot pizza ... And it was raining a lot showed up early on a Friday night 😄
We tried their stuff crust, and I’ll still pick little Cesar’s over this. Service was nice, and quick.
Maybe i got lucky but i had a great experience. I ordered a Medium Pepperoni pizza w extra pep and a 6pc buffalo wing. I called to make sure my address was correct and the girl was helpful.
It's not the prettiest pizza but i orderded late. the pizza came hot, with extra pep, and the driver was very friendly. The wings are actually good sized with meat, not fat.
Im definitely not disappointed and im enjoying my meal.
Loading...