I placed an order (through DoorDash) and for a create your own pizza (mushroom, tomato, onion). When it was delivered, it said that on the box but it was a meat pizza. I called and got hung up on the first time. Second time, I was able to get a hold of the manager, they were aware of the mix up and said they would get back with me to remake the pizza. Two hours later I don’t hear from them, call two more times, and got hung up on each time.
James Shillings
Terrible service. I’ve had to drive to the store to pick up my delivery. Takes over an hour to receive my order and they will never answer the phone. Do yourself a BIG favor and NEVER order from here.
Atmosphere: 1
Food: 2
Service: 1
Angelli
The quality of the pizza is super bad, I don't recommend this location to anyone so they don't waste their money and time.
Food: 1
Service: 1
David Lin
Very slow delivery. Whether you order lunch or dinner, delivery takes over 2 hours. I strongly recommend not ordering from here if you are hungry.
Food: 3
Service: 1
Destiny Quackenbush
My delivery driver Anthony was so understanding and helpful. Thank you so much! Only downside was that my food was literally air. Nothing to it lol but usually it’s spot on.
Food: 3
Service: 5
Dawn Alcala
They never give the sauces you PAY for! I guess I should've checked the reviews BEFORE ordering! The food was decent so I'm not giving a totally horrible score.
Food: 4
Service: 2
Kristina Avalos
Customer service SUCKS here. Food is never ready when I get the confirmation that my order is READY. They'll let you stand there without acknowledging you at all... second visit. Won't be coming back
Atmosphere: 2
Food: 4
Service: 1
Luis Miguel Morell Galindo
Some aspects should be improved in terms of food preparation and presentation, otherwise everything is fine.
Atmosphere: 4
Food: 4
Service: 5
K Pds
First time ordering at this location Alexis was very helpful she also gave us great customer service. Thank you ?
Food: 5
Service: 5
Jermaine Kelly
Ordered the BOGO special online went to pick-up my order which was coming out fresh and hot. Instead of the worker checking my order I only received half of the correct order 1 pizza was mine the other was supposed to be delivered to someone else by the time I realized this it was too late and they were closed. I can't believe that I left a tip trusting that my order would be correct! ??
I bought it today 02/07/24 and really when I got home. The pizza was unpleasant, I didn't like the dough, it seemed like I was eating a cookie, the hard dough. And only one person serving the public
Eric Metcalf-Doetsch
I dont think anybody even works here. Waited 45 minutes on an order with no update. Called up there and after 20 min still nobody on the phone.
Do not order from here.
Atmosphere: 1
Food: 1
Service: 1
Steven Wright
After having an extremely poor experience at the Chimney Rock location I came to the Westheimer location. Alexis was awesome. I highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
tuong dang
They give the wrong crust everything else was great
I placed an order (through DoorDash) and for a create your own pizza (mushroom, tomato, onion). When it was delivered, it said that on the box but it was a meat pizza. I called and got hung up on the first time. Second time, I was able to get a hold of the manager, they were aware of the mix up and said they would get back with me to remake the pizza. Two hours later I don’t hear from them, call two more times, and got hung up on each time.
Terrible service. I’ve had to drive to the store to pick up my delivery. Takes over an hour to receive my order and they will never answer the phone. Do yourself a BIG favor and NEVER order from here.
Atmosphere: 1
Food: 2
Service: 1
The quality of the pizza is super bad, I don't recommend this location to anyone so they don't waste their money and time.
Food: 1
Service: 1
Very slow delivery. Whether you order lunch or dinner, delivery takes over 2 hours. I strongly recommend not ordering from here if you are hungry.
Food: 3
Service: 1
My delivery driver Anthony was so understanding and helpful. Thank you so much! Only downside was that my food was literally air. Nothing to it lol but usually it’s spot on.
Food: 3
Service: 5
They never give the sauces you PAY for! I guess I should've checked the reviews BEFORE ordering! The food was decent so I'm not giving a totally horrible score.
Food: 4
Service: 2
Customer service SUCKS here. Food is never ready when I get the confirmation that my order is READY. They'll let you stand there without acknowledging you at all... second visit. Won't be coming back
Atmosphere: 2
Food: 4
Service: 1
Some aspects should be improved in terms of food preparation and presentation, otherwise everything is fine.
Atmosphere: 4
Food: 4
Service: 5
First time ordering at this location Alexis was very helpful she also gave us great customer service. Thank you ?
Food: 5
Service: 5
Ordered the BOGO special online went to pick-up my order which was coming out fresh and hot. Instead of the worker checking my order I only received half of the correct order 1 pizza was mine the other was supposed to be delivered to someone else by the time I realized this it was too late and they were closed. I can't believe that I left a tip trusting that my order would be correct! ??
Restaurantji Recommends
I bought it today 02/07/24 and really when I got home. The pizza was unpleasant, I didn't like the dough, it seemed like I was eating a cookie, the hard dough. And only one person serving the public
I dont think anybody even works here. Waited 45 minutes on an order with no update. Called up there and after 20 min still nobody on the phone.
Do not order from here.
Atmosphere: 1
Food: 1
Service: 1
After having an extremely poor experience at the Chimney Rock location I came to the Westheimer location. Alexis was awesome. I highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
They give the wrong crust everything else was great
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
Love how they are so fast and clean
Atmosphere: 5
Food: 5
Service: 5
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