The workers were so kind and pizza was amazing!! left very satisfied!
Atmosphere: 5
Food: 5
Service: 5
Kara Zahensky
DO NOT ORDER PIZZA FROM HERE. Our order was WRONG the pizza tasted like they made it this morning and when I called to let them know the “manager” which was a lady literally just hung up the phone on me. Who does that ?
Atmosphere: 1
Food: 1
Service: 1
Brent
We order from Papa Johns in the Heights every week. I messed up my order and placed it on the Shepherd location. What a huge difference in quality. There’s barely any cheese on the pizza and it’s burnt.
Food: 1
Service: 3
Reena Kankaria
I was so excited to try the garlic stuffed crust pizza especially after finding a deal on the app. However, there were two main issues when I got the pizza: 1) the toppings were incorrect and 2) the pizza was so severely undercooked it was too raw to eat (see videos, the stretchy stuff is NOT cheese but raw dough). I was extremely disappointed because I had spent (wasted) $20 on an inedible pizza. I reached out privately to papa john’s to address this issue and essentially just got a “sorry, thanks for the feedback” so I am now leaving a google review due to the complete lack of customer service or attempt to remedy the issue.
Atmosphere: 1
Food: 1
Service: 3
Cameron Michael Smith
The gentleman handing out pizzas by himself tonight did a good job . Pizza was
Atmosphere: 5
Food: 5
Service: 5
Amanda Eggert
The food was fresh and hot. The only thing I didn't like was that they cut one pizza but didn't cut the other. Otherwise it was super good.
Atmosphere: 5
Food: 5
Service: 5
Jeff Joe
Refused to deliver my pizza because they couldn’t find a parking spot. Delivery driver cursed me out over the phone when I provided directions on
Service: 1
Matt Legg
This is my go to papa johns because it is closest, but I am done with it because this is the third pizza with no sauce and way too much cheese. I order "normal sauce" and "normal cheese" each time... I once tried "extra sauce" and got a mess. It's not that complicated but this place is uniquely way off-base each time.
Kristy Armstrong
I wouldn’t order from this location again. Breadsticks were still all dough on the inside. Took 1.5 hours vs 33 mins estimated. Pizza was just subpar the crust wasn’t done well either.
Food: 1
Service: 1
Dion Dragustinovis
I order frequently at this location because it is 5 minutes from my house, I even have the application on my phone, it is literally fast, I order it, and when I get in my car and it arrives it is ready or I have to wait a couple of minutes, I love the flavor and the price, it has some very good specials when you order it from the application, I like to stop by because it takes me very little time and it gives me space to stop by for some drinks at the gas station
My recent order experience with Papa John's left me utterly disappointed and frustrated. I had been eagerly looking forward to enjoying the Shaq-a-Roni, only to receive a pizza that was a far cry from what I expected. This signature pie, known for its abundant pepperoni coverage, arrived with just a few sad, lonely pepperonis scattered here and there which made it barely look like a regular pepperoni pizza.To add insult to injury, the pizza wasn't even cut… not even a little bit, not even sloppily, they just gave me the pie, no cuts.It's baffling and infuriating that this particular papa johns, could be so carelessly prepared. I genuinely hope Papa John's corporate takes a serious look at this franchise and their quality control and ensures that what's advertised is actually what customers receive.This experience fell short in every way, and it's disheartening. I'm incredibly let down by the lack of care put into my order. Most especially because that pie was a celebratory pie for my preteen. He was let down, I was let down but of course we tried to make the best of it.
Atmosphere: 1
Food: 1
Service: 1
jaelyn stone
Whoever made the pizza I just had at 10:09 October 29 2023. Need to get a raise immediately I will be returning to only this pizza place from now on on whoever’s shift made that pizza and only that person and will invite my network of friends to also enjoy the best box of pizza I’ve ever had in my life.
Atmosphere: 5
Food: 5
Service: 5
Ashley M.
I ordered a pizza with 8 garlic sauces and revived 8 ranch sauces instead. The garlic sauce is what makes the pizza in my opinion. Bo garlic sauce - throw the whole pizza away. The one garlic cup in the box was open. I called and spoke to Lisa who at first seemed more upset with me. How are you going to be mean to the hungry person? She asked me if I could drive there. I could not because I was working which was the reason for the delivery. Then the employees in the back claimed I was wrong and had garlic sauce. Nothing was done for my inconvenience. I'm the hungry person who now has to wait longer because of someone's mistake. Lisa called back - nicer this time. They agreed to bring me back some garlic cups but that I have to give back the ranch. When the driver comes back I open the bag and saw my 8 cups and one was busted. Now I'm two cups short.I give up! I'm hungry!
Jim Osburn
Ordered a pizza, 45 minutes later it arrives. Wrong order. I called the store. We'll remake it and send it right out they said. An hour later still nothing. Finally, after 2 hours and 45 minutes I got my correct order and an apology. No credit. No refund. Ridiculously poor customer service. Too many options to use them
Service: 1
William M.
I walked in and ordered a pizza with (a thicker crust), and they gave me one of the greatest pizzas I've ever tasted in my entire life! I'll recommend everyone to be here every time you cruise downtown and want some pizza‼
The workers were so kind and pizza was amazing!! left very satisfied!
Atmosphere: 5
Food: 5
Service: 5
DO NOT ORDER PIZZA FROM HERE. Our order was WRONG the pizza tasted like they made it this morning and when I called to let them know the “manager” which was a lady literally just hung up the phone on me. Who does that ?
Atmosphere: 1
Food: 1
Service: 1
We order from Papa Johns in the Heights every week. I messed up my order and placed it on the Shepherd location. What a huge difference in quality. There’s barely any cheese on the pizza and it’s burnt.
Food: 1
Service: 3
I was so excited to try the garlic stuffed crust pizza especially after finding a deal on the app. However, there were two main issues when I got the pizza: 1) the toppings were incorrect and 2) the pizza was so severely undercooked it was too raw to eat (see videos, the stretchy stuff is NOT cheese but raw dough). I was extremely disappointed because I had spent (wasted) $20 on an inedible pizza. I reached out privately to papa john’s to address this issue and essentially just got a “sorry, thanks for the feedback” so I am now leaving a google review due to the complete lack of customer service or attempt to remedy the issue.
Atmosphere: 1
Food: 1
Service: 3
The gentleman handing out pizzas by himself tonight did a good job . Pizza was
Atmosphere: 5
Food: 5
Service: 5
The food was fresh and hot. The only thing I didn't like was that they cut one pizza but didn't cut the other. Otherwise it was super good.
Atmosphere: 5
Food: 5
Service: 5
Refused to deliver my pizza because they couldn’t find a parking spot. Delivery driver cursed me out over the phone when I provided directions on
Service: 1
This is my go to papa johns because it is closest, but I am done with it because this is the third pizza with no sauce and way too much cheese. I order "normal sauce" and "normal cheese" each time... I once tried "extra sauce" and got a mess. It's not that complicated but this place is uniquely way off-base each time.
I wouldn’t order from this location again. Breadsticks were still all dough on the inside. Took 1.5 hours vs 33 mins estimated. Pizza was just subpar the crust wasn’t done well either.
Food: 1
Service: 1
I order frequently at this location because it is 5 minutes from my house, I even have the application on my phone, it is literally fast, I order it, and when I get in my car and it arrives it is ready or I have to wait a couple of minutes, I love the flavor and the price, it has some very good specials when you order it from the application, I like to stop by because it takes me very little time and it gives me space to stop by for some drinks at the gas station
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Parmesan Breadsticks, Pepperoni Pizza, Pepperoni and Mushroom Pizza
Restaurantji Recommends
My recent order experience with Papa John's left me utterly disappointed and frustrated. I had been eagerly looking forward to enjoying the Shaq-a-Roni, only to receive a pizza that was a far cry from what I expected. This signature pie, known for its abundant pepperoni coverage, arrived with just a few sad, lonely pepperonis scattered here and there which made it barely look like a regular pepperoni pizza.To add insult to injury, the pizza wasn't even cut… not even a little bit, not even sloppily, they just gave me the pie, no cuts.It's baffling and infuriating that this particular papa johns, could be so carelessly prepared. I genuinely hope Papa John's corporate takes a serious look at this franchise and their quality control and ensures that what's advertised is actually what customers receive.This experience fell short in every way, and it's disheartening. I'm incredibly let down by the lack of care put into my order. Most especially because that pie was a celebratory pie for my preteen. He was let down, I was let down but of course we tried to make the best of it.
Atmosphere: 1
Food: 1
Service: 1
Whoever made the pizza I just had at 10:09 October 29 2023. Need to get a raise immediately I will be returning to only this pizza place from now on on whoever’s shift made that pizza and only that person and will invite my network of friends to also enjoy the best box of pizza I’ve ever had in my life.
Atmosphere: 5
Food: 5
Service: 5
I ordered a pizza with 8 garlic sauces and revived 8 ranch sauces instead. The garlic sauce is what makes the pizza in my opinion. Bo garlic sauce - throw the whole pizza away. The one garlic cup in the box was open. I called and spoke to Lisa who at first seemed more upset with me. How are you going to be mean to the hungry person? She asked me if I could drive there. I could not because I was working which was the reason for the delivery. Then the employees in the back claimed I was wrong and had garlic sauce. Nothing was done for my inconvenience. I'm the hungry person who now has to wait longer because of someone's mistake. Lisa called back - nicer this time. They agreed to bring me back some garlic cups but that I have to give back the ranch. When the driver comes back I open the bag and saw my 8 cups and one was busted. Now I'm two cups short.I give up! I'm hungry!
Ordered a pizza, 45 minutes later it arrives. Wrong order. I called the store. We'll remake it and send it right out they said. An hour later still nothing. Finally, after 2 hours and 45 minutes I got my correct order and an apology. No credit. No refund. Ridiculously poor customer service. Too many options to use them
Service: 1
I walked in and ordered a pizza with (a thicker crust), and they gave me one of the greatest pizzas I've ever tasted in my entire life! I'll recommend everyone to be here every time you cruise downtown and want some pizza‼