Came here this morning to buy lunch for my kid and I. When I got to my kids school to eat with her, i realized my order wasn’t what I asked for. I called immediately and spoke to a man who was working the register (not the same person I ordered from the first time I called) and explained what had happened and told him that I was going to go back so they can fix it for me. As I was walking in the lady who I placed my order with over the phone was staring me down in a very intense way. Made me extremely uncomfortable to see the animosity she had towards me for coming back. The guy at the register and the lady who i placed my order with, right away started asking me what exactly did i ask for when i ordered. I repeated myself a numerous amount of times, but the lady was making it seem like i ordered a different dish that they carry, that is similar to my request. The plate she confused my order for was the spicey lemongrass tofu PLATE! But what I was asking for was spicy lemongrass tofu vermicelli bowl, instead of the plain tofu. The lady over the phone had asked what kinda side did I want with it. I told her I wanted the cold vermicelli noodle bowl. A normal vermicelli bowl but with spicy lemongrass tofu! SERIOUSLY can’t tell you how many times I had to explain it to them. I was polite and patient even when the lady was being rude and glaring me down. The guy at the register was trying to figure out how to refund my money so he tried to get the lady to do it but she seemed like she didn’t want to help me and blew me off. She then returned with whom I assume is the owner. All I wanted was to fix my order but after all the gaslighting and unprofessionalism I just asked for my money back. I didn’t even touch the plate! It was all there! I brought them my full order of the wrong plate back! But no. They brought out the owner/ manager idk who he was, and all he kept telling me is i ordered the wrong thing. And when I told him it was miscommunication he kept telling me “no it wasn’t miscommunication, you just ordered the wrong thing!” He told me he wasn’t going to refund my money back because it was my fault, not a misunderstanding. That’s what really ticked me off. They were all gaslighting me because they didn’t want to admit that the lady and I had a miscommunication! They didn’t want to be wrong. Their egos really couldn’t stand the fact that there was a mishap. I’ve worked in the food service industry for 15 years+ and even helped my dad with his small restaurant, and anytime there is a problem with a food order, you either fix it or take it off the tab/ refund the money. It’s that simple. But no they didn’t want to do either. Even when the owner was telling me, that I got exactly what I ordered, I told him it wasn’t. It was a hot plate of vermicelli noodles topped with the lemongrass tofu sautéed bell peppers and onions. There’s a huge difference! He said we’ll just give you the shredded lettuce and carrots and fish sauce and you’ll have exactly what you wanted. But the noodles were hot. They didn’t want to give me cold noodles. So after all that I told them I don’t want anything just my refund for the plate I didn’t eat. The owner kept telling me it wasn’t gonna happen. Even after telling me that it’s not the money that’s the issue, it’s the fact that I ordered the wrong thing! I was getting upset, then, THIS ONE GUEST CAME UP AND OFFERED TO PAY ME FOR THE PLATE THEY GOT WRONG. since they didn’t want. Quickly the owner became embarrassed. We both refused to let the kind man step in to our dilemma. So the owner told the guy that he could handle it, so the man sat back down. Then the owner proceeded to tell me that I’m disrupting the guest and finally gives me my money back! I use to get food from here once a week but after all of that, I don’t trust coming in and letting them handle my food. Especially after the way they were willing to throw a guest under the bus just to make the lady feel better about not getting my order correct. I see a lot of reviews complaining about the same mistreatment from this
Atmosphere: 1
Food: 2
Service: 1
Jayden Njuguna
They lie and say that you don’t pay for a vow of it was broken on accident. I have been a loyal customer for years and after their new management the food has become nasty. Terrible customer service, they have a toddler in the kitchen.
Atmosphere: 1
Food: 1
Service: 1
Brenda Rivera (k bv)
I went to order tea boba flavor and she was make smoothies flavor and she got mad at me because i don’t want smoothies I want drinks tea with booba
Atmosphere: 1
Service: 1
Tom Harrison
Broth tasted like hot water, didn’t really like this place too much. Staff and servers were really nice but the pho didn’t live up to expectations at all, there was no flavoring just pure dumping noddles and meat. Not good pho, would recommend going to other places. The honeydew smoothie was extremely good though. Felt like it was trying to be modern but I would just stick to their roots.
Atmosphere: 2
Food: 1
Service: 3
Robert S
Went to the restaurant at 7:45pm to eat dinner. The restaurant closes at 8;30pm. Was told that dining was closed and only serving to go customers. Asked what time does the dining close? She could not answer. Plenty of staff there just standing around. Lazy. Will never go back.
Atmosphere: 1
Service: 1
Jay Sánchez
I love this place so far everything I’ve ever ordered was delicious from the pho to the rice plate, or any of the appetizers. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pork Spring Rolls with Peanut Sauce, Shrimp Stir-Fry Egg Noodles, Grilled Pork Fried Rice, Soup, Shrimp Fried Rice, Spring Rolls 2, Shaking Beef Fried Rice, Vietnamese Eggrolls
2Real
I wanted some pho because I am under the weather and did not feel like driving downtown to Mai’s where I usually get it from. The beef pho had absolutely NO FLAVOR, they did not provide any hoisin sauce or sriracha. Very dissatisfied for $45.
Atmosphere: 3
Food: 1
Service: 1
Gerardo Aguero
Good pho, good appetizers, recommend the taro boba
Atmosphere: 5
Food: 5
Service: 5
Erika Guerrero
Best pho ?
Atmosphere: 5
Food: 5
Service: 5
Oren Christopher
The food was served fast and service was great .... It just wasn't flavored very well
Came here this morning to buy lunch for my kid and I. When I got to my kids school to eat with her, i realized my order wasn’t what I asked for. I called immediately and spoke to a man who was working the register (not the same person I ordered from the first time I called) and explained what had happened and told him that I was going to go back so they can fix it for me.
As I was walking in the lady who I placed my order with over the phone was staring me down in a very intense way. Made me extremely uncomfortable to see the animosity she had towards me for coming back. The guy at the register and the lady who i placed my order with, right away started asking me what exactly did i ask for when i ordered. I repeated myself a numerous amount of times, but the lady was making it seem like i ordered a different dish that they carry, that is similar to my request. The plate she confused my order for was the spicey lemongrass tofu PLATE! But what I was asking for was spicy lemongrass tofu vermicelli bowl, instead of the plain tofu. The lady over the phone had asked what kinda side did I want with it. I told her I wanted the cold vermicelli noodle bowl. A normal vermicelli bowl but with spicy lemongrass tofu! SERIOUSLY can’t tell you how many times I had to explain it to them. I was polite and patient even when the lady was being rude and glaring me down.
The guy at the register was trying to figure out how to refund my money so he tried to get the lady to do it but she seemed like she didn’t want to help me and blew me off. She then returned with whom I assume is the owner. All I wanted was to fix my order but after all the gaslighting and unprofessionalism I just asked for my money back. I didn’t even touch the plate! It was all there! I brought them my full order of the wrong plate back! But no. They brought out the owner/ manager idk who he was, and all he kept telling me is i ordered the wrong thing. And when I told him it was miscommunication he kept telling me “no it wasn’t miscommunication, you just ordered the wrong thing!” He told me he wasn’t going to refund my money back because it was my fault, not a misunderstanding. That’s what really ticked me off. They were all gaslighting me because they didn’t want to admit that the lady and I had a miscommunication! They didn’t want to be wrong. Their egos really couldn’t stand the fact that there was a mishap. I’ve worked in the food service industry for 15 years+ and even helped my dad with his small restaurant, and anytime there is a problem with a food order, you either fix it or take it off the tab/ refund the money. It’s that simple. But no they didn’t want to do either. Even when the owner was telling me, that I got exactly what I ordered, I told him it wasn’t. It was a hot plate of vermicelli noodles topped with the lemongrass tofu sautéed bell peppers and onions. There’s a huge difference! He said we’ll just give you the shredded lettuce and carrots and fish sauce and you’ll have exactly what you wanted. But the noodles were hot. They didn’t want to give me cold noodles. So after all that I told them I don’t want anything just my refund for the plate I didn’t eat. The owner kept telling me it wasn’t gonna happen. Even after telling me that it’s not the money that’s the issue, it’s the fact that I ordered the wrong thing! I was getting upset, then, THIS ONE GUEST CAME UP AND OFFERED TO PAY ME FOR THE PLATE THEY GOT WRONG. since they didn’t want. Quickly the owner became embarrassed. We both refused to let the kind man step in to our dilemma. So the owner told the guy that he could handle it, so the man sat back down. Then the owner proceeded to tell me that I’m disrupting the guest and finally gives me my money back! I use to get food from here once a week but after all of that, I don’t trust coming in and letting them handle my food. Especially after the way they were willing to throw a guest under the bus just to make the lady feel better about not getting my order correct. I see a lot of reviews complaining about the same mistreatment from this
Atmosphere: 1
Food: 2
Service: 1
They lie and say that you don’t pay for a vow of it was broken on accident. I have been a loyal customer for years and after their new management the food has become nasty. Terrible customer service, they have a toddler in the kitchen.
Atmosphere: 1
Food: 1
Service: 1
I went to order tea boba flavor and she was make smoothies flavor and she got mad at me because i don’t want smoothies I want drinks tea with booba
Atmosphere: 1
Service: 1
Broth tasted like hot water, didn’t really like this place too much. Staff and servers were really nice but the pho didn’t live up to expectations at all, there was no flavoring just pure dumping noddles and meat. Not good pho, would recommend going to other places. The honeydew smoothie was extremely good though.
Felt like it was trying to be modern but I would just stick to their roots.
Atmosphere: 2
Food: 1
Service: 3
Went to the restaurant at 7:45pm to eat dinner. The restaurant closes at 8;30pm. Was told that dining was closed and only serving to go customers. Asked what time does the dining close? She could not answer. Plenty of staff there just standing around. Lazy. Will never go back.
Atmosphere: 1
Service: 1
I love this place so far everything I’ve ever ordered was delicious from the pho to the rice plate, or any of the appetizers. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pork Spring Rolls with Peanut Sauce, Shrimp Stir-Fry Egg Noodles, Grilled Pork Fried Rice, Soup, Shrimp Fried Rice, Spring Rolls 2, Shaking Beef Fried Rice, Vietnamese Eggrolls
I wanted some pho because I am under the weather and did not feel like driving downtown to Mai’s where I usually get it from. The beef pho had absolutely NO FLAVOR, they did not provide any hoisin sauce or sriracha. Very dissatisfied for $45.
Atmosphere: 3
Food: 1
Service: 1
Good pho, good appetizers, recommend the taro boba
Atmosphere: 5
Food: 5
Service: 5
Best pho ?
Atmosphere: 5
Food: 5
Service: 5
The food was served fast and service was great .... It just wasn't flavored very well
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Chicken Fried Rice
Restaurantji Recommends
They have good Pho
Orange chicken with White rice was so good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp Fried Rice, Chicken Fried Rice
Pho is always good
Food: 5
Service: 5
Amazing food! Never greasy nor unsettling tastes. We finished everything! PS: the last roll was consumed. Do try the Chicken vermicelli A++
Atmosphere: 5
Food: 5
Service: 5
Some of the best Pho in Houston area!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Pho and Shrimp Spring Rolls
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