Order on line got there 45 minutes after placing the order, and it was not ready bad service no apologies just had yo wait there for about 10 minutes 😳
Atmosphere: 1
Food: 1
Service: 1
Jayway
The manager was very rude to his employees, the wait time was long. The time we spent waiting for our food we witnessed 4 different people walk in ready to order and then leave. No employee deserves to be berated by managers in front of customers. Shame to the manager.
Atmosphere: 1
Food: 3
Service: 1
Edgar Saldivar
We witnessed the manager being very rude and disrespectful to his employees, service was terrible, very long wait time for me and other customers and phones was ringing non stop and they never once answered, I used to be a pizza hut assistant manager and I never seen worst managerial work and service at this store
Atmosphere: 1
Service: 1
Dayana Oz
I don't know what those who work there really do, the line of cars waiting to be served is incredible, you go inside and everyone looks at you but they act like they don't see you, no one comes to serve you and they aren't even serving you. the line of cars, they are playing, they are on their cell phones, talking to each other, etc. but they don't attend to you, and when they do, they are rude!!! This pizzeria should literally go bankrupt with those they have working there, they should give opportunities to people who really want to work and not be giving a salary to the good-for-nothings who are working there right now. Awful
Atmosphere: 1
Food: 1
Service: 1
Lele Jones
Just gross everything was uncooked. My first and last time eating at this pizza hut they need to be shut down
Atmosphere: 1
Food: 1
Service: 1
Jose justo Reyes carranza
Not here on time and didn’t get my breadsticks
Atmosphere: 1
Food: 1
Service: 5
Isaac Guzman
Came in here and took like 5 min to take out order and then the place don’t smell good and then the Black lady told Hispanic guy to take our order
Atmosphere: 1
Service: 1
Ray Garza
SORRY BUT NO PLEASE TO EAT ONLY PICK
Atmosphere: 3
Food: 4
Service: 4
Dallana Dorantes
Very good. Received my order just how i asked for, on time too. I Had points to redeem toward a free pizza and they didn't give me a hard time about it like some places do....? Yall know what i mean....
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
Dexter Gasery
They need to update the website and store front. They are not open until 1am. You will be stuck fighting for a refund with online customer service ? ?
Wonderful service and excellent pizza quality, thank you for your great work
Atmosphere: 5
Food: 5
Service: 5
Charles Ryan
I wish I read the reviews first.Their the worst of the worst. My melt was trash and my cheddar bacon sticks had no bacon and was burnt. These no way this place still has 3.5 stars. Never goin back, never. And that 5 star review below is oh so fake.
Atmosphere: 1
Food: 1
Service: 1
Nfernas Smoke Dee
I wish I read the reviews first.Their the worst of the worst. My melt was trash and my cheddar bacon sticks had no bacon and was burnt. These no way this place still has 3.5 stars. Never goin back, never. And that 5 star review below is oh so fake.
Atmosphere: 1
Food: 1
Service: 1
Jeremy St. Germain
This location has a theft problem at the employee level and a competency problem at the management level. On April 23rd I placed a carry-out order online for a meat lovers melt. The total was $8.65 after tax, given that it was a carry-out I felt no need to leave a tip. Two days later, my total was adjusted by $1, someone added a $1 tip to my total. I brought it to the attention of Ms. Ann, who is the store manager at this location, she said she would work on it over the weekend and get back to me. I never heard back until I reached out again on May 2nd. After having to give my contact information, order information and credit card information to multiple people repeatedly, I was refunded $8.65. No apology, no attempt make up for the theft, not even the return of the dollar stolen. Buyer be ware! They make a decent pizza but God help you if anything goes wrong that requires competency and compassion.
Ryan Pond
If you truly want to satisfy me next time, and not just pay lip service to the feedback box here, then change the staff at this location. The entire experience was absolutely pathetic.I placed my order at 6:45 to pickup at 7:15. The carryout time was 15 minutes so this should have given them plenty of time to be prepared for my arrival. They weren't. Not even close.I came in the door at 7:10 and the young lady at the front was quick to find my order in the system, have me sign reciepts (which is stupid since I paid online. You don't need an in-store copy of my signature), and then told me my order would be ready in 5 minutes.Over the course of the next 45 minutes people entered and were sorted into two categories; those that had just ordered and their order was ready when they arrived, and those of us that had to wait an unacceptable amount of time for our orders.No explanation was ever given why our orders weren't being made. The young lady at the front just kept disappearing to the back and when pressed for an answer she would tell us in English that the orders were almost ready and for Spanish speakers she would tell them that they are behind because they only have 3 people working.For the record, we never saw a manager or had our concerns addressed by anyone other than the young lady that occasionally made her way to the front. Why a restuarant wouldn't have a manager available to help customers and get the store in order makes no sense to me.After I had already been there for 30 minutes we could hear the kitchen staff yelling about missing items, one of which seemed to be a pasta for my order that "was never put in the oven." To make matters worse, the person that she seemed to be yelling at about the missing items was also yelling back about how they had put the items in the oven and had no interest in doing it twice.So to be clear, 30 minutes after I had started waiting for my order to be ready, plus 30 minutes after it had been ordered, there were employees arguing about what had and hadn't been cooked and despite a lobby full of hungry customers decided they shouldn't remake the order because they had already done it once.This is another level of unacceptable.My order finally was brought to the front at 8, an hour and 15 mintues after my initial order was placed + 45 minutes after I had already been at the store waiting. Meanwhile I've had 3 calls from home about how hungry and tired my family is getting and questions of whether we were even going to get to eat pizza tonight.When the order finally came out, I checked it before leaving. Cold wings, burnt cheese bread, half burnt/half undercooked pizzas, and a fresh pasta (because it had to be recooked and the whole order was waiting on it).I took it, and we ate it, because the alternative was to go home empty handed or wait another 30-60 minutes for them to remake the order.I don't understand why the promise time was 15 minutes if it was going to be 45+ minutes, I don't understand why certain orders (large and small) were ready for some people but the rest of us (large and small orders) were required to wait forever. I saw people come in and pickup orders with 3-4 pizzas + wings and more meanwhile I shared 30 minutes of my wait time with a guy just trying to pickup 2 personal pan pizzas.None of it adds up, and I am very disappointed in the service and quality control here. It is clear that the store manager, assistant manager, shift leaders, and owners (Ayvaz Pizza) either don't care about their business, or don't know how it is going, which is honestly the same as not caring.I used to love Pizza Hut. Great pizza, great wings. Why do I, a customer, care more about the brand than the management and owners?
Order on line got there 45 minutes after placing the order, and it was not ready bad service no apologies just had yo wait there for about 10 minutes 😳
Atmosphere: 1
Food: 1
Service: 1
The manager was very rude to his employees, the wait time was long. The time we spent waiting for our food we witnessed 4 different people walk in ready to order and then leave. No employee deserves to be berated by managers in front of customers. Shame to the manager.
Atmosphere: 1
Food: 3
Service: 1
We witnessed the manager being very rude and disrespectful to his employees, service was terrible, very long wait time for me and other customers and phones was ringing non stop and they never once answered, I used to be a pizza hut assistant manager and I never seen worst managerial work and service at this store
Atmosphere: 1
Service: 1
I don't know what those who work there really do, the line of cars waiting to be served is incredible, you go inside and everyone looks at you but they act like they don't see you, no one comes to serve you and they aren't even serving you. the line of cars, they are playing, they are on their cell phones, talking to each other, etc. but they don't attend to you, and when they do, they are rude!!! This pizzeria should literally go bankrupt with those they have working there, they should give opportunities to people who really want to work and not be giving a salary to the good-for-nothings who are working there right now. Awful
Atmosphere: 1
Food: 1
Service: 1
Just gross everything was uncooked. My first and last time eating at this pizza hut they need to be shut down
Atmosphere: 1
Food: 1
Service: 1
Not here on time and didn’t get my breadsticks
Atmosphere: 1
Food: 1
Service: 5
Came in here and took like 5 min to take out order and then the place don’t smell good and then the Black lady told Hispanic guy to take our order
Atmosphere: 1
Service: 1
SORRY BUT NO PLEASE TO EAT ONLY PICK
Atmosphere: 3
Food: 4
Service: 4
Very good. Received my order just how i asked for, on time too. I Had points to redeem toward a free pizza and they didn't give me a hard time about it like some places do....? Yall know what i mean....
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
They need to update the website and store front. They are not open until 1am. You will be stuck fighting for a refund with online customer service ? ?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Wonderful service and excellent pizza quality, thank you for your great work
Atmosphere: 5
Food: 5
Service: 5
I wish I read the reviews first.Their the worst of the worst. My melt was trash and my cheddar bacon sticks had no bacon and was burnt. These no way this place still has 3.5 stars. Never goin back, never. And that 5 star review below is oh so fake.
Atmosphere: 1
Food: 1
Service: 1
I wish I read the reviews first.Their the worst of the worst. My melt was trash and my cheddar bacon sticks had no bacon and was burnt. These no way this place still has 3.5 stars. Never goin back, never. And that 5 star review below is oh so fake.
Atmosphere: 1
Food: 1
Service: 1
This location has a theft problem at the employee level and a competency problem at the management level. On April 23rd I placed a carry-out order online for a meat lovers melt. The total was $8.65 after tax, given that it was a carry-out I felt no need to leave a tip. Two days later, my total was adjusted by $1, someone added a $1 tip to my total. I brought it to the attention of Ms. Ann, who is the store manager at this location, she said she would work on it over the weekend and get back to me. I never heard back until I reached out again on May 2nd. After having to give my contact information, order information and credit card information to multiple people repeatedly, I was refunded $8.65. No apology, no attempt make up for the theft, not even the return of the dollar stolen. Buyer be ware! They make a decent pizza but God help you if anything goes wrong that requires competency and compassion.
If you truly want to satisfy me next time, and not just pay lip service to the feedback box here, then change the staff at this location. The entire experience was absolutely pathetic.I placed my order at 6:45 to pickup at 7:15. The carryout time was 15 minutes so this should have given them plenty of time to be prepared for my arrival. They weren't. Not even close.I came in the door at 7:10 and the young lady at the front was quick to find my order in the system, have me sign reciepts (which is stupid since I paid online. You don't need an in-store copy of my signature), and then told me my order would be ready in 5 minutes.Over the course of the next 45 minutes people entered and were sorted into two categories; those that had just ordered and their order was ready when they arrived, and those of us that had to wait an unacceptable amount of time for our orders.No explanation was ever given why our orders weren't being made. The young lady at the front just kept disappearing to the back and when pressed for an answer she would tell us in English that the orders were almost ready and for Spanish speakers she would tell them that they are behind because they only have 3 people working.For the record, we never saw a manager or had our concerns addressed by anyone other than the young lady that occasionally made her way to the front. Why a restuarant wouldn't have a manager available to help customers and get the store in order makes no sense to me.After I had already been there for 30 minutes we could hear the kitchen staff yelling about missing items, one of which seemed to be a pasta for my order that "was never put in the oven." To make matters worse, the person that she seemed to be yelling at about the missing items was also yelling back about how they had put the items in the oven and had no interest in doing it twice.So to be clear, 30 minutes after I had started waiting for my order to be ready, plus 30 minutes after it had been ordered, there were employees arguing about what had and hadn't been cooked and despite a lobby full of hungry customers decided they shouldn't remake the order because they had already done it once.This is another level of unacceptable.My order finally was brought to the front at 8, an hour and 15 mintues after my initial order was placed + 45 minutes after I had already been at the store waiting. Meanwhile I've had 3 calls from home about how hungry and tired my family is getting and questions of whether we were even going to get to eat pizza tonight.When the order finally came out, I checked it before leaving. Cold wings, burnt cheese bread, half burnt/half undercooked pizzas, and a fresh pasta (because it had to be recooked and the whole order was waiting on it).I took it, and we ate it, because the alternative was to go home empty handed or wait another 30-60 minutes for them to remake the order.I don't understand why the promise time was 15 minutes if it was going to be 45+ minutes, I don't understand why certain orders (large and small) were ready for some people but the rest of us (large and small orders) were required to wait forever. I saw people come in and pickup orders with 3-4 pizzas + wings and more meanwhile I shared 30 minutes of my wait time with a guy just trying to pickup 2 personal pan pizzas.None of it adds up, and I am very disappointed in the service and quality control here. It is clear that the store manager, assistant manager, shift leaders, and owners (Ayvaz Pizza) either don't care about their business, or don't know how it is going, which is honestly the same as not caring.I used to love Pizza Hut. Great pizza, great wings. Why do I, a customer, care more about the brand than the management and owners?
Atmosphere: 1
Food: 1
Service: 1
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