The lady working the checkout counter did an amazing job.
Atmosphere: 5
Food: 5
Service: 5
Sandra O'Malley
Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Chloe Valentine
Best pizza hut ever!
Atmosphere: 5
Food: 5
Service: 5
Niecy Walls
I order 4 pizza and it was order to the wrong location. No one answers the phone and the Door Dasher just sent a fake picture
Atmosphere: 1
Food: 1
Service: 1
shoko fujita
We always order pizza on the phone to take out. The staffs are always nice. We like that they open until late night.
Janis Walker
I came in to pick up an order and I witness how rude,condescending,and unprofessional she engaged with her employees.
Atmosphere: 3
Alexis Moses
Second time in a Row the Pizza Hut on Westheimer here in Houston don’t put the dipping sauces for the cheesy bites, and they don’t put the garlic as advertised on the bites. When complaining, Pizza Hut doesn’t do anything, as if this is normal. Not the first time having issues with Pizza Hut.
Atmosphere: 3
Food: 1
Service: 1
MVP
Very convenient for its location. Very helpful staff. Great quality pizza and ingredients. This is probably one of the best Pizza Huts I’ve ordered from. I ordered a medium pan meat lover, a pasta for later and a Cinnabon. Since I was close, I ordered from the lot and in no time my order was ready. Complete, fresh with hot melting cheese(Oh yeah!) A lady named Nesha was very helpful and patient with me. I didn’t know Pizza Hut had French fries and brownies lol Surely I’ll give them a try next time. I’ll recommend anyone to order from this location. Thanks Pizza Hut 👍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Tavern Spicy Chicken Sausage Pizza, Cheese Sticks, Fries, Cinnabon Mini Rolls, Traditional Wings, Ultimate Chocolate Chip Cookie, 2 Liter Dr Pepper, Cajun Style Seasoned Fries, Big Dinner Box with Breaded Boneless Wings, Breadsticks
JWanyca Adams
The most disgusting pizza & service I’ve ever had. I will literally NEVER order from this restaurant again. The pizza was dry as a desert, it was cold as ice, delivery time showed for 9:23pm-9:33pm; the pizza came at 9:50. The tracker showed the order being prepared; however, when I called, the agent said it was already on the way. I asked the driver what happened he said he a lot of stops. That has nothing to do with my order. I tipped before receiving but had I known I would receive a cold, dry pizza 30 mins late, I wouldn’t have tipped at all.
Atmosphere: 1
Food: 1
Service: 1
Patrick B
Ordered two Large Pizza with 3 toppings and did not receive what was purchased online. Phone number to call for problems with orders will not be picked up or hung up. Bad experience.
Horrible service they lost our order after 2 hr. And they say the district manager is the only one who can refund! This is BS
Update: apparently they lose orders a lot and don’t answer phone. Be prepared for a 2-3 hour wait for you pizza as it gets cold and not fresh. LOOK AT THE Reviews! And they always seem to lack Employees as that’s the common excuse they give me which is sad! Corporate needs to evaluate this store and the owner as it is not on par with the standards of Pizza Hut!
Service: 1
Lynn Belanger
We traveled from West Plains just to eat some Pizza Hut and the food was super tasty! Our waitress, Savanna who looked like she was having a rough day, was amazing! She took the best care of us! Everyone else seemed super grumpy, including who i assumed was the store manager. Store should be staffed with Savanna's and less grumps. Would travel again, just to see our waitress.
Atmosphere: 2
Food: 5
Service: 5
Mark Teets
The pizza was not even cooked I had to c ook it myself at home
Food: 1
Service: 1
James Alfaro
Ordered the lovers deal 2 pizzas and wings. Took 1.5 hours to deliver, pizzas were completely wrong I ordered a medium pepperoni pan pizza and received a Thin crust mushroom and onion, also Got a pan ham and pineapple should’ve been normal hand tossed, and all the food was cold. The Pepsi was the best part. Called the store no one answered, called customer service said the manager would call back never did. Driver told me he would have the manager call me as well and never did. Choose another Pizza Hut location when ordering from Pizza Hut. Still waiting on a refund or call back from customer service team. Terrible experience.
Atmosphere: 1
Food: 1
Service: 2
Robinson Castro
Ordered at 7:33, received email stating that at 8:03 pm the pizza be right over. Online tracking stated between 8:03-8:08. Called the store at 8:25 and was told it’d be between 10-15 more minutes. At 8:29 online tracking stated order dropped off (this wasn’t the case). Called the store again and after a couple of try’s I was told I couldn’t be refunded because in your system the order was completed. Interesting how an order can be completed when there’s no delivery. Also worth noting how a customer can’t be refunded allegedly because your system didn’t allow it (not the customer’s fault that you can’t deliver what you promised)
The lady working the checkout counter did an amazing job.
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Best pizza hut ever!
Atmosphere: 5
Food: 5
Service: 5
I order 4 pizza and it was order to the wrong location. No one answers the phone and the Door Dasher just sent a fake picture
Atmosphere: 1
Food: 1
Service: 1
We always order pizza on the phone to take out. The staffs are always nice. We like that they open until late night.
I came in to pick up an order and I witness how rude,condescending,and unprofessional she engaged with her employees.
Atmosphere: 3
Second time in a Row the Pizza Hut on Westheimer here in Houston don’t put the dipping sauces for the cheesy bites, and they don’t put the garlic as advertised on the bites. When complaining, Pizza Hut doesn’t do anything, as if this is normal. Not the first time having issues with Pizza Hut.
Atmosphere: 3
Food: 1
Service: 1
Very convenient for its location. Very helpful staff. Great quality pizza and ingredients. This is probably one of the best Pizza Huts I’ve ordered from. I ordered a medium pan meat lover, a pasta for later and a Cinnabon. Since I was close, I ordered from the lot and in no time my order was ready. Complete, fresh with hot melting cheese(Oh yeah!) A lady named Nesha was very helpful and patient with me. I didn’t know Pizza Hut had French fries and brownies lol Surely I’ll give them a try next time. I’ll recommend anyone to order from this location. Thanks Pizza Hut 👍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Tavern Spicy Chicken Sausage Pizza, Cheese Sticks, Fries, Cinnabon Mini Rolls, Traditional Wings, Ultimate Chocolate Chip Cookie, 2 Liter Dr Pepper, Cajun Style Seasoned Fries, Big Dinner Box with Breaded Boneless Wings, Breadsticks
The most disgusting pizza & service I’ve ever had. I will literally NEVER order from this restaurant again. The pizza was dry as a desert, it was cold as ice, delivery time showed for 9:23pm-9:33pm; the pizza came at 9:50. The tracker showed the order being prepared; however, when I called, the agent said it was already on the way. I asked the driver what happened he said he a lot of stops. That has nothing to do with my order. I tipped before receiving but had I known I would receive a cold, dry pizza 30 mins late, I wouldn’t have tipped at all.
Atmosphere: 1
Food: 1
Service: 1
Ordered two Large Pizza with 3 toppings and did not receive what was purchased online. Phone number to call for problems with orders will not be picked up or hung up. Bad experience.
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Horrible service they lost our order after 2 hr. And they say the district manager is the only one who can refund! This is BS
Update: apparently they lose orders a lot and don’t answer phone. Be prepared for a 2-3 hour wait for you pizza as it gets cold and not fresh. LOOK AT THE Reviews! And they always seem to lack Employees as that’s the common excuse they give me which is sad! Corporate needs to evaluate this store and the owner as it is not on par with the standards of Pizza Hut!
Service: 1
We traveled from West Plains just to eat some Pizza Hut and the food was super tasty! Our waitress, Savanna who looked like she was having a rough day, was amazing! She took the best care of us! Everyone else seemed super grumpy, including who i assumed was the store manager. Store should be staffed with Savanna's and less grumps. Would travel again, just to see our waitress.
Atmosphere: 2
Food: 5
Service: 5
The pizza was not even cooked I had to c ook it myself at home
Food: 1
Service: 1
Ordered the lovers deal 2 pizzas and wings. Took 1.5 hours to deliver, pizzas were completely wrong I ordered a medium pepperoni pan pizza and received a
Thin crust mushroom and onion, also
Got a pan ham and pineapple should’ve been normal hand tossed, and all the food was cold. The Pepsi was the best part. Called the store no one answered, called customer service said the manager would call back never did. Driver told me he would have the manager call me as well and never did. Choose another Pizza Hut location when ordering from Pizza Hut. Still waiting on a refund or call back from customer service team. Terrible experience.
Atmosphere: 1
Food: 1
Service: 2
Ordered at 7:33, received email stating that at 8:03 pm the pizza be right over. Online tracking stated between 8:03-8:08. Called the store at 8:25 and was told it’d be between 10-15 more minutes. At 8:29 online tracking stated order dropped off (this wasn’t the case).
Called the store again and after a couple of try’s I was told I couldn’t be refunded because in your system the order was completed. Interesting how an order can be completed when there’s no delivery. Also worth noting how a customer can’t be refunded allegedly because your system didn’t allow it (not the customer’s fault that you can’t deliver what you promised)
Food: 1
Service: 1
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