Pizza Hut

9369 Richmond Ave., Houston
(713) 266-6161

Recent Reviews

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David Smith

I first review this location 3 years ago now. We still order from them weekly and Paul and his staff always turn out quality food at reasonable prices. They know me by name and always take care of me promptly when I go to get my order. Between the deals on the website and the Rewards program we can usually eat for 3 days on 30 bucks or less. The ingredients are always fresh and delicious.

They were super short handed but still very nice and courteous. And the food was amazing.

Yaliexa Navarro

That location is one of the best places to get your pizzas.. it has an amazing customer service…

Atmosphere: 5

Food: 5

Service: 5

Lucia

I usually don’t leave reviews, but this experience was just horrible. I ordered from Pizza Hut thinking I’d get at least decent food — but what I got was a complete disappointment. The wings? Absolutely disgusting. They were soggy, No crispiness, a whole bunch of oil the wings look like soup, and they had a weird aftertaste. I don’t know what’s going on with this location, but they clearly don’t care about quality at all.
Save your money and go literally anywhere else. Never ordering from here again.

Atmosphere: 1

Food: 1

Service: 1

Ramona Cason

Ordered a spinach pizza , all I can say is GROCE!
🤢
I will never order from Pizza Hut again.
It's not good anymore.
Even the crust seems different.
The spinach pizza was like white mushy stuff piled onto a crust, and the mush even had huge, mushy onions in it. Just so disgusting!
M.C.

Atmosphere: 1

Food: 1

Service: 1

Jose Mejia

The manager at this location is so disrespectful with the customers, he has a really nasty attitude for no reason. Cussing and screaming he should really be change for the sake of the business. One day he’s going to come across the wrong customer and is going to be bad

Atmosphere: 1

Service: 1

T I A N A

Horrible experience at this location. I placed a pickup order for this location and for some odd reason my order got sent to a different location. Even though my order confirmation had this location on it. I tried to go in and pick up my order but the manager, (older guy, rude af) said he didn’t see any orders under my number. I even tried to show him that I in fact paid for my order at this location on my phone and asked if he could fix my order despite the glitch in the system. He wouldn’t even look at it. He just kept repeating I’m not gonna make you free food. It’s not in our system. Like um sir I don’t want anything free from yall😂 I just simply want the order that I already paid for. That man just would not be understanding and reasonable with me he didn’t even wanna look at my phone so I can show him proof that I sent and paid for an order at this location. All around that manager is rude with a nasty attitude. He’s not understandable and attentive to the customers. He lacks customer service big time. He has no business being a manager acting like that towards customers. I wasted my whole lunch break here and In the end didn’t even receive my food and no refund. Now I have to go through my bank to dispute the charge. Please do better. This is ridiculous.

Atmosphere: 1

Service: 1

Fabian

Horrible customer service. I’m DoorDash and Uber Eats delivery I never received a cashier that treats me like an animal and disrespectful toward me. The older guy cashier was extremely rude when I politely ask the name of the person for delivery and he was acting mad for no reason. Pizza Hut employees needs training to respect Uber/Doordash deliveries helping the community unless the cashier gets fire if he doesn’t like to work at this location.

Atmosphere: 1

Food: 1

Service: 1

Kenneth Barber

Pierre was very friendly knowledgeable and helpful

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Pizza

Tiviea Tatum

Pierre was an Amazing help, greeted as soon as I walked thru the door, very helpful, clean and timely manner.

Atmosphere: 5

Food: 5

Service: 5

Nephew Your Barber

Horrible customer service on the night staff

Atmosphere: 1

Food: 1

Service: 1

G. DUPRE

The Pizza Hut received my online order and began it in a timely manner! Upon arrival the pizza was very HOT along with the breadsticks & cinnamon sticks. I enjoyed my meal, and was satisfied with the good service of the store!

Atmosphere: 5

Food: 5

Service: 5

Elijha Watkins

I do a lot of full reviews and invest my time in reviewing different companies I have to try Pizza Hut in a while I am still waiting for my order but usually they're piece of it and chicken be good

Atmosphere: 5

Food: 5

Service: 5

Gio Ram

Please reconsider ordering here, it’s the worst service experience ever! The manager himself looks just as disgusting as his restaurant customer service! Pizza said delivered yet it never got there, I kept calling got no answer. Drove up there cause they claimed I needed to pay a balance but I had paid online. Money was t refunded and pizza was given to me either! Had to dispute with my back and be at loss of money and food for the evening for my family. Mind you that was my last forty bucks!

Service: 1

Besi Besi

Unprofessional and the food is disgusting if you want good hot prepared pizza just go somewhere else . Pizza Hut has gone down the drain tremendously,

Atmosphere: 1

Food: 1

Service: 1

Edward Soto

Bad service, the pizza staff spoke very badly to us and they insulted us

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