This location really should close. I don't know if the problem is the sauce or dough, but it's generally gross and inedible.
It sucks because I paid over $15 for a pizza i don't like. Not only did the dough have a chemical taste, but i think the sauce had a bag flavor too.
The best item with my meal was the cinnamon rolls and that had to be because this pizza hut doesn't make them.
Do the community a favor and shut down.
Atmosphere: 1
Food: 1
Service: 1
Nick L
[9/15/25] For lunch, I ordered a flatzz pizza at this Pizza Hut location. I realized they recently renovated the place and it now looks twice as big. But when I went inside, I realized the waiting area was 25% of the building. But it was spacious enough to walk in, go to the counter and ask for your order.
Pick up went smoothly; the young man at the counter was attentive, all I needed was to give him my name and I had no problem getting my order.
When I went to check on my order; I opened the box, and I realized that the flatz was a bit smaller than I expected. I knew it would be smaller than their pizzas, but for $6, I expected it to be at least half of one with some gimmick that it has higher quality ingredients.
But when I looked at it, it really felt like I was buying two half ends of a regular pizza. I bought it on discount but I don’t think it’s worth the regular price of $6. The store is currently running a promo for $5 till 5pm but it’s not even worth that much— it’s better to spend $2 more for a whole pizza.
But size aside, by the time I got to try it, i wasn’t hot neither lukewarm. Which took me by surprise, as I didn’t have this problem with ordering in general. It took me a couple minutes to arrive at the location after placing the order. And I expected it to be at least warm upon pick up. It’s the whole reason why customers choose the convenience of buying at Pizza Hut rather than making pizza at home.
I did a bit digging around online to check if anyone else had the same issue, and turns out due the smaller size and thinness of the flatbread, it tends to cool down way faster than a regular pizza would. The flatbread base is less dense and heat dissipates faster.
It doesn’t help Pizza Hut leaves products on a shelf after they’re done. I felt that the store could’ve done a better job keeping their orders insulated in a hot box or warming station.
But at the moment, Pizza Hut has none of that in place. So when you order, as soon as your food is done, it’s out of the oven and it’s only a matter of time before it gets cold.
I wish the location invested in a way to prevent the food from cooling down this quickly. And I don’t think they spent too much time researching on the possible flaws of selling flatbread, only that there’s interest in flatbread pizzas and gave it a try without thinking twice. It felt way too rushed.
But for the taste test— it was as you’d expect from a supreme pizza in a flatbread base; with your usual bell pepper, onion, pepperoni, sausage, just a bit of everything. But, to be honest, It felt underwhelming. It was given it could’ve been eaten fresh.
I took my first initial bite shortly after I got it. It was stiffer than your typical pizza crust, and had a hard crunch. But not a satisfying crunch, as I had to focus on biting through it. It was a struggle to eat the stiff almost rock dense flatbread.
Once again, I don’t think anyone thought this through before releasing it for the sake of releasing a flatbread pizza into the market. Do not spend $5-6 on this product. Do yourself a favor and get yourself a regular pizza.
Atmosphere: 3
Food: 2
Service: 4
Tammie Hill
Undercooked pizza and didn’t add the extra meat I paid for. Lady was nice though
Atmosphere: 3
Food: 2
Service: 3
RJ Lopez Services
Avoid this location at all cost i made the mistake of ordering here instead of the bellaire location and im so disappointed i ordered a Meat lovers stuffed crust Extra jalapeño and let me tell you not only did i not get extra jalapeño i also got the mÃnimum amount of cheese in the crust i ordered 1 garlic sauce with italian sausage it barely has sauce its more bread as well as the pepperoni pizzas. Also the lady that gave me my order at window not friendly at all did not say not one word during the whole interaction.
Atmosphere: 1
Food: 1
Service: 1
Matt
Doa, was so helpful. She answered all of my concerns that I had. Great customer service
Service: 5
Darnel
Saw an employee sneeze and snot being wiped off with gloves that I hope he changed before making pizza or delivering pizza. Needles to say I did not order anything.
Very cozy during the winter, staff did take a minute, but no worry, I saw only 3 on shift with like 5+ cars ordering. Massive props to them for finishing the food in 10 minutes, which honestly isn't that bad. The worker named Doaa is really kind and very out going.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Boneless Wings
Matt Ross
I just had the freshest, most delicious pizza at this location. And the customer service was great. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Shamar Tucker-Gayle
Always good quality pizza and served hot and steamy
Atmosphere: 4
Food: 4
Service: 4
Rita Kane
They give nice, friendly and fast service.
Edwin Moz
Don't order this place we order or pizza and pasta online, and my wife's screenshot the order number send it to me and text to showed them .. when I showed up no pizza no pasta saying no order was posted and I have prof we order online ... this people are lazy dont want to work..is best for yall shut this place down ..
Good service
Atmosphere: 5
Food: 5
Service: 5
Best pizza hut ever !
Food: 4
Quick, consistent quality, and always on time.
Atmosphere: 5
Food: 5
Service: 5
💯💯💯💪💪💪
Atmosphere: 5
Food: 5
Service: 5
This location really should close. I don't know if the problem is the sauce or dough, but it's generally gross and inedible.
It sucks because I paid over $15 for a pizza i don't like. Not only did the dough have a chemical taste, but i think the sauce had a bag flavor too.
The best item with my meal was the cinnamon rolls and that had to be because this pizza hut doesn't make them.
Do the community a favor and shut down.
Atmosphere: 1
Food: 1
Service: 1
[9/15/25]
For lunch, I ordered a flatzz pizza at this Pizza Hut location. I realized they recently renovated the place and it now looks twice as big. But when I went inside, I realized the waiting area was 25% of the building. But it was spacious enough to walk in, go to the counter and ask for your order.
Pick up went smoothly; the young man at the counter was attentive, all I needed was to give him my name and I had no problem getting my order.
When I went to check on my order; I opened the box, and I realized that the flatz was a bit smaller than I expected. I knew it would be smaller than their pizzas, but for $6, I expected it to be at least half of one with some gimmick that it has higher quality ingredients.
But when I looked at it, it really felt like I was buying two half ends of a regular pizza. I bought it on discount but I don’t think it’s worth the regular price of $6. The store is currently running a promo for $5 till 5pm but it’s not even worth that much— it’s better to spend $2 more for a whole pizza.
But size aside, by the time I got to try it, i wasn’t hot neither lukewarm. Which took me by surprise, as I didn’t have this problem with ordering in general. It took me a couple minutes to arrive at the location after placing the order. And I expected it to be at least warm upon pick up. It’s the whole reason why customers choose the convenience of buying at Pizza Hut rather than making pizza at home.
I did a bit digging around online to check if anyone else had the same issue, and turns out due the smaller size and thinness of the flatbread, it tends to cool down way faster than a regular pizza would. The flatbread base is less dense and heat dissipates faster.
It doesn’t help Pizza Hut leaves products on a shelf after they’re done. I felt that the store could’ve done a better job keeping their orders insulated in a hot box or warming station.
But at the moment, Pizza Hut has none of that in place. So when you order, as soon as your food is done, it’s out of the oven and it’s only a matter of time before it gets cold.
I wish the location invested in a way to prevent the food from cooling down this quickly. And I don’t think they spent too much time researching on the possible flaws of selling flatbread, only that there’s interest in flatbread pizzas and gave it a try without thinking twice. It felt way too rushed.
But for the taste test— it was as you’d expect from a supreme pizza in a flatbread base; with your usual bell pepper, onion, pepperoni, sausage, just a bit of everything. But, to be honest, It felt underwhelming. It was given it could’ve been eaten fresh.
I took my first initial bite shortly after I got it. It was stiffer than your typical pizza crust, and had a hard crunch. But not a satisfying crunch, as I had to focus on biting through it. It was a struggle to eat the stiff almost rock dense flatbread.
Once again, I don’t think anyone thought this through before releasing it for the sake of releasing a flatbread pizza into the market. Do not spend $5-6 on this product. Do yourself a favor and get yourself a regular pizza.
Atmosphere: 3
Food: 2
Service: 4
Undercooked pizza and didn’t add the extra meat I paid for. Lady was nice though
Atmosphere: 3
Food: 2
Service: 3
Avoid this location at all cost i made the mistake of ordering here instead of the bellaire location and im so disappointed i ordered a Meat lovers stuffed crust Extra jalapeño and let me tell you not only did i not get extra jalapeño i also got the mÃnimum amount of cheese in the crust i ordered 1 garlic sauce with italian sausage it barely has sauce its more bread as well as the pepperoni pizzas. Also the lady that gave me my order at window not friendly at all did not say not one word during the whole interaction.
Atmosphere: 1
Food: 1
Service: 1
Doa, was so helpful. She answered all of my concerns that I had. Great customer service
Service: 5
Saw an employee sneeze and snot being wiped off with gloves that I hope he changed before making pizza or delivering pizza. Needles to say I did not order anything.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Very cozy during the winter, staff did take a minute, but no worry, I saw only 3 on shift with like 5+ cars ordering. Massive props to them for finishing the food in 10 minutes, which honestly isn't that bad. The worker named Doaa is really kind and very out going.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Boneless Wings
I just had the freshest, most delicious pizza at this location. And the customer service was great. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Always good quality pizza and served hot and steamy
Atmosphere: 4
Food: 4
Service: 4
They give nice, friendly and fast service.
Don't order this place we order or pizza and pasta online, and my wife's screenshot the order number send it to me and text to showed them .. when I showed up no pizza no pasta saying no order was posted and I have prof we order online ... this people are lazy dont want to work..is best for yall shut this place down ..
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