Pizza Hut
13176 W Lake Houston Pkwy, Houston
(346) 998-2226
Recent Reviews
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I don’t think anybody actually works here. You just randomly hear voices from the back telling you they’ll be with you in a moment but nobody actually appears.
Atmosphere: 1
Food: 1
Service: 1
Awesome service, all staff great
Atmosphere: 5
Food: 5
Service: 5
This is hands down the best Pizza Hut in the Business of today 2026 , excellent customer service, friendly, knowledgeable, appreciate the guests. Ms Ashley she is one of the BEST managers you guys have literally super sweet , nice . She definitely keeps the business ALIVE always come back for her . Keep up the good work
Atmosphere: 5
Food: 5
Service: 5
Ordered a pizza online I get there for the time it’s supposed to be ready and I get told 10 minutes, how is that possible with no customers are in the store and the store isn’t busy at all.
Service: 1
I ordered a pizza and an hour later I never even got it. Whenever I go in here the workers are incredibly rude. Do not go here.
Had a great experience with pick up; young lady in front today 11/24 at 630pm was amazing and cheerful and made our day ! Tha k you!
Atmosphere: 5
Food: 5
Service: 5
Placed order 12-15 minutes and out
Atmosphere: 5
Food: 5
Service: 5
I got the $3 personal pan pizza (Tuesday deal) and it was fresh and really good. The cupped pepperoni came out nice and crispy.
Atmosphere: 4
Food: 5
Service: 4
Great service
Atmosphere: 5
Food: 5
Service: 5
I walked in and I must say these kids y’all hired are rude and lack customer service skills. Soon as I walked in, without even greeting me the little girl at the front says, “I’ll be with you in a minute.” She comes back, still no greeting and asks, “You here to pick up?” I grabbed my pizza and something told me to check it, but I waited until I got home to realize that I paid $2 for the original pan crust and even added a tip only for me to get a hand tossed pizza that was very poorly made. It’s not about the $2–I can assure you—great customer service goes a long way. Great customer service will have a person bypass their order being made wrong just to rave about the service. But this place is filled with poorly trained kids who can’t even read orders correctly or greet customers properly. Please do better! And stop charging people extra for preferences y’all don’t even care to ensure we get!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We ordered 3 pizzas on line. When the pizzas were delivered we noticed that 1 of the pizzas had no cheese on it , just chicken and barbecue sauce. We immediately called the Pizza Hut location and spoke to a person who ideas the manager, I believe she said her name was Noelle or something close to that. She refused to correct the issue, refused to give us credit, said we were lying and we ordered the pizza with no cheese. Our email confirmation clearly showed pizza with cheese. We are repeat customers , paid $5 for delivery and tipped the driver and this so called manager did not do anything to correct their mistake. Buyer Beware.
Atmosphere: 1
Food: 1
Service: 1
The is some of the worst pizza hut pizza ever dry burnt up pizza with no toppings
10 out of 10 recommend Dillon was amazing!!! I have had a crappy day all day. He knew nothing just by me purchasing pizza walking into the store seeing the staff cleanup. He was very nice very compassionate about my questions and he opened the door for me because my hands were full. You never know what people going through in little things count to those who need a smile I will return to this location for eternity.
Atmosphere: 5
Food: 5
Service: 5
Dillond great customer service!!! Fast service on top of that!!
Atmosphere: 5
Food: 5
Service: 5
We ordered here at 8:30 they then brought the wrong order. We called, they put in our order, and gave us a discount…we still didn’t receive our order. It was 11 PM and they closed the store instead of delivering our order.
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