We order pizza hit semi frequently, maybe 5-10 a year and never have any issues. This time however, the pizza toppings were incorrect and the pizza itself was undercooked and raw, which was a first for me. Other parts of the order were incorrect and I had a missing sauce (when I arrived to pickup, I asked “is the sauce in the bag?” to which they replied, “yes”. Called the store to ask for a replacement pizza and instead of being connected to the store, my call went to some 3rd party company who transferred me twice and told me “they’ll look into it and call me back”. Never got a call back.
Guys working there were nice but no idea who is in charge or what their form of quality control is. I’ve never had such a wrong order from a Pizza Hut before, won’t be ordering again.
Natasha Starr
This is totally unacceptable pizza hard as a rock WORST EXPERIENCE EVER
drew ramos
Horrible location the service is really bad don’t show up a couple of minutes late to pick up your order cause they will argue with u and say they called you 3 times when they called the wrong number and state their not liable for ur order being old. I was moving so showed up a lil late the matter of the fact is that the workers are rude and will argue with u take ur service else where trust me it’s not worth the hassle
Justin Monger
The manager, James, is excellent. He really knows his business and has great customer service. I highly recommend this location near the Heights because of him. The pizza was so so at first, but he made it right. I will definitely go back because he handled everything very professionally.
Bel Bella
Clean, their customer service (the young man) so polite and friendly, this best pizza hut I had in a long time!
Give this man a raise!!!
Atmosphere: 5
Food: 5
Service: 5
cheryl s
July 12th ordered a pizza. Took over 45 minutes since order was originally placed and confirmed . I followed the drivers route and he went the other way. When he finally got here the pizza had been riding around HTX for 45 min. He stated the store had him wait on another pizza while they made it before he could leave w mine. it. Then delivered someone else’s fresh pizza first. I tried to call the store immediately as the pizza was cold. No answer. I tried calling later and for several days. No answer. On line chat never works. Corporate states someone will reach out in 3 days, that’s well over a month ago. After several attempts and way after after a month , the last email from corp is , someone will reach out in 3 days. Apparently, 3 days never comes . The original order was placed by a location 1 mile away for some reason I guess because they didn’t use door dash it got diverted to this HORRIBLE location .
Food: 1
Service: 1
Jaylyn Stewart
This doesn’t even look appetizing! Didn’t care to toss my wings and pizza cold! Worse location ever!
Atmosphere: 1
Food: 1
Service: 1
Mel Wright
The driest, COLDEST pizza I have ever had with almost no sauce... believe it or not there is so little oil on it that it NEEDS oil.
You used to be liberal with the oil and sauce. Now you cheap out on us.
?
Also, on doordash you removed the option for extra sauce. Smooooooth and suave, smoooooth and suave.
Atmosphere: 4
Food: 1
Service: 4
Jeanette Hill (Nikky)
Tried to place an online order during business hours (8pm on a Sunday night). The website kept glitching and charged my card, but the order did not go through. I called to see if there was something that could be done and there was no response after waiting for like 5 minutes on the line.
Placed an order never received it a they act like they don’t want to pick the phone up.
Atmosphere: 1
Food: 1
Service: 1
Roxana Jasso
Employee jay was running the store alone quick and efficient ! Amazing service, there was a rude customer and he handled it great. From taking the orders online and walk ins , cooking , serving and food was great he honestly needs the recognition and made me give the 5-star review. Hoping this could get him more recognition within the company!
Atmosphere: 5
Food: 5
Service: 5
cassidy osiobe
Delivered food through door dash and didn’t conceal the food at all. No sticker, no bag, nothing. Called the store and confirmed that they sent it like that. Very unsafe.
Service: 1
Leah Lenn
I was almost hit by your reckless delivery driver today in your packing lot. Hispanic male driving a red compact car. He drove in the wrong/ on coming traffic lane (I assume to go around me) and when I went to park at Demeris he almost hit me. I tried to call but the complaint line just rang and rang and then hung up on me. Nice! 11:45am 4/23/24
Service: 1
Leyia Cubbison
I was almost hit by your reckless delivery driver today in your packing lot. Hispanic male driving a red compact car. He drove in the wrong/ on coming traffic lane (I assume to go around me) and when I went to park at Demeris he almost hit me. I tried to call but the complaint line just rang and rang and then hung up on me. Nice! 11:45am 4/23/24
Fresh like always.
We order pizza hit semi frequently, maybe 5-10 a year and never have any issues. This time however, the pizza toppings were incorrect and the pizza itself was undercooked and raw, which was a first for me. Other parts of the order were incorrect and I had a missing sauce (when I arrived to pickup, I asked “is the sauce in the bag?” to which they replied, “yes”. Called the store to ask for a replacement pizza and instead of being connected to the store, my call went to some 3rd party company who transferred me twice and told me “they’ll look into it and call me back”. Never got a call back.
Guys working there were nice but no idea who is in charge or what their form of quality control is. I’ve never had such a wrong order from a Pizza Hut before, won’t be ordering again.
This is totally unacceptable pizza hard as a rock WORST EXPERIENCE EVER
Horrible location the service is really bad don’t show up a couple of minutes late to pick up your order cause they will argue with u and say they called you 3 times when they called the wrong number and state their not liable for ur order being old. I was moving so showed up a lil late the matter of the fact is that the workers are rude and will argue with u take ur service else where trust me it’s not worth the hassle
The manager, James, is excellent. He really knows his business and has great customer service. I highly recommend this location near the Heights because of him. The pizza was so so at first, but he made it right. I will definitely go back because he handled everything very professionally.
Clean, their customer service (the young man) so polite and friendly, this best pizza hut I had in a long time!
Give this man a raise!!!
Atmosphere: 5
Food: 5
Service: 5
July 12th ordered a pizza. Took over 45 minutes since order was originally placed and confirmed . I followed the drivers route and he went the other way. When he finally got here the pizza had been riding around HTX for 45 min. He stated the store had him wait on another pizza while they made it before he could leave w mine. it. Then delivered someone else’s fresh pizza first. I tried to call the store immediately as the pizza was cold. No answer. I tried calling later and for several days. No answer. On line chat never works. Corporate states someone will reach out in 3 days, that’s well over a month ago. After several attempts and way after after a month , the last email from corp is , someone will reach out in 3 days. Apparently, 3 days never comes . The original order was placed by a location 1 mile away for some reason I guess because they didn’t use door dash it got diverted to this HORRIBLE location .
Food: 1
Service: 1
This doesn’t even look appetizing! Didn’t care to toss my wings and pizza cold! Worse location ever!
Atmosphere: 1
Food: 1
Service: 1
The driest, COLDEST pizza I have ever had with almost no sauce... believe it or not there is so little oil on it that it NEEDS oil.
You used to be liberal with the oil and sauce. Now you cheap out on us.
?
Also, on doordash you removed the option for extra sauce. Smooooooth and suave, smoooooth and suave.
Atmosphere: 4
Food: 1
Service: 4
Tried to place an online order during business hours (8pm on a Sunday night). The website kept glitching and charged my card, but the order did not go through. I called to see if there was something that could be done and there was no response after waiting for like 5 minutes on the line.
Restaurantji Recommends
Placed an order never received it a they act like they don’t want to pick the phone up.
Atmosphere: 1
Food: 1
Service: 1
Employee jay was running the store alone quick and efficient ! Amazing service, there was a rude customer and he handled it great. From taking the orders online and walk ins , cooking , serving and food was great he honestly needs the recognition and made me give the 5-star review. Hoping this could get him more recognition within the company!
Atmosphere: 5
Food: 5
Service: 5
Delivered food through door dash and didn’t conceal the food at all. No sticker, no bag, nothing. Called the store and confirmed that they sent it like that. Very unsafe.
Service: 1
I was almost hit by your reckless delivery driver today in your packing lot. Hispanic male driving a red compact car. He drove in the wrong/ on coming traffic lane (I assume to go around me) and when I went to park at Demeris he almost hit me. I tried to call but the complaint line just rang and rang and then hung up on me. Nice! 11:45am 4/23/24
Service: 1
I was almost hit by your reckless delivery driver today in your packing lot. Hispanic male driving a red compact car. He drove in the wrong/ on coming traffic lane (I assume to go around me) and when I went to park at Demeris he almost hit me. I tried to call but the complaint line just rang and rang and then hung up on me. Nice! 11:45am 4/23/24
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