I visited Pluckers with my family from Mexico, and the bartender gave us blatantly wrong information, claiming foreign IDs weren’t accepted. This kind of incompetence is unacceptable and caused unnecessary frustration. It’s shocking that staff aren’t even aware of basic policies. Pluckers seriously needs to train its employees or risk embarrassing both themselves and their customers. It is unfair for visitors and I do not recommend going somewhere where tourists are not accepted
Atmosphere: 1
Service: 1
Coolio Foolio
It was an amazing experience I loved it and the food was bomb. We had great service!
Atmosphere: 5
Food: 5
Service: 5
Zariah Bee
Onye was AMAZING!!! My boyfriend and I sat in the covered patio area for almost 10 mins as we watched all 4 servers in that section huddle up, walk around, take care of everyone else but us. I contacted the host and let her know the problem and that’s when she sent the wonderful Onye to help us out! She was very happy and very attentive. She’s amazing!!!! We will be back oh and it was also our first time at a pluckers ! ❤️
Atmosphere: 5
Food: 5
Service: 5
D Anthony Slowley
Onye provided excellent customer service! Thanks to her I will come here again.
Atmosphere: 5
Food: 5
Service: 5
George Altamirano
Great Server, wings were great!
Frank Kelske
Leo really made this feel like Katy! Great Service and His recommendations were on point! Great Job Everyone! My family was very impressed by our first time! 💪🏽💯🔥
Atmosphere: 5
Food: 5
Service: 5
KURT FRED
Sam never fails. Can always count on Sam. If Sam’s not working, I’m not here. Sam needs a rise!!
Recommended dishes: Mangonero Wings with Tater Tots, Chicken Wings
Samuel Konuma
Allie was so sweet and kind! Definitely deserves a raise.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Taija Jonnai
I’ve been to the Memorial City Pluckers location many times, dining in and getting food to go. The service had always been subpar, but my last experience at the beginning of July really took the cake.
I placed an order online and called the store immediately to modify my wings (what sense does it make to have a branding of ‘anything can be tossed’ if you can’t actually make those selections online?) and the woman who answered the phone was extremely rude. She placed me on hold and never picked back up. I stayed on the line and called the restaurant from another phone and she answered again, I stated that I was still on hold and wanted to speak to a manager and she proceeded to hang up in my face. I called again and spoke with a different woman who got a manager, and the manager couldn’t care less. I was on hold my entire drive to the restaurant. I recognized his voice from a prior phone conversation for a similar issue, but he offered no apology for why I was on hold for over 15 minutes.
I reached out to Pluckers via Instagram and was told to email their customer service team. I did so, and the GM, Scott Turner, reached out via email wanting to connect and claimed he had been trying to reach me by phone. He hadn’t. I never got a missed call or voicemail from him. I emailed back but never got a response. I followed up a week later, and still, nothing. During this time, the Katy location was having their grand opening and I met the VP, Jason, who was extremely nice. He asked how I was liking the new restaurant and I told him I loved him and it was 100000x better than the Memorial location. He apologized for the lack of service and I told him I was waiting to hear back from Scott. It’s been a month, and Scott has not reached out.
Usually I like coming here . This time the wings were cold when they brought them to the table . I also only got asked for a refill once the whole time I was there and did not get good service . Disappointed
Atmosphere: 2
Food: 1
Service: 2
Erick Amaya
Maryiah was amazing, super nice to all of our party and was super patient with us even though we took a while to order. Will definitely be coming back
Atmosphere: 5
Food: 5
Service: 5
Maira Navarrete
Waiter was great
Atmosphere: 5
Food: 4
Service: 5
Diane Chong
Always delicious food, and we had great service!
Atmosphere: 5
Food: 5
Service: 5
Rico Savage
If you’re looking for a place where the wings are as big as your dreams and the sauce is dangerously addictive, then Pluckers is where you belong. Seriously, you’ll probably leave here with a smile on your face, sauce on your shirt, and a mild regret about the extra order of fries you just inhaled
And then there’s Lily, the bartender. Now, if you’re lucky enough to have Lily mix your drinks, you’ll realize this woman is an absolute gem. She’s got the kind of energy that turns a regular night into a party and a knack for making sure your drink is perfectly balanced. Want a cocktail that’s not on the menu? Just ask—Lily’s got something up her sleeve. She’s fast, funny, and somehow remembers your drink order even after 12 other customers. You could be drowning in wings sauce and she’ll still make you feel like you’re the only person at the bar.
I visited Pluckers with my family from Mexico, and the bartender gave us blatantly wrong information, claiming foreign IDs weren’t accepted. This kind of incompetence is unacceptable and caused unnecessary frustration. It’s shocking that staff aren’t even aware of basic policies. Pluckers seriously needs to train its employees or risk embarrassing both themselves and their customers. It is unfair for visitors and I do not recommend going somewhere where tourists are not accepted
Atmosphere: 1
Service: 1
It was an amazing experience I loved it and the food was bomb. We had great service!
Atmosphere: 5
Food: 5
Service: 5
Onye was AMAZING!!! My boyfriend and I sat in the covered patio area for almost 10 mins as we watched all 4 servers in that section huddle up, walk around, take care of everyone else but us. I contacted the host and let her know the problem and that’s when she sent the wonderful Onye to help us out! She was very happy and very attentive. She’s amazing!!!! We will be back oh and it was also our first time at a pluckers ! ❤️
Atmosphere: 5
Food: 5
Service: 5
Onye provided excellent customer service! Thanks to her I will come here again.
Atmosphere: 5
Food: 5
Service: 5
Great Server, wings were great!
Leo really made this feel like Katy! Great Service and His recommendations were on point! Great Job Everyone! My family was very impressed by our first time! 💪🏽💯🔥
Atmosphere: 5
Food: 5
Service: 5
Sam never fails. Can always count on Sam. If Sam’s not working, I’m not here. Sam needs a rise!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Wings, Spicy Lemon Pepper Wings
Sam was the best bartender
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mangonero Wings with Tater Tots, Chicken Wings
Allie was so sweet and kind! Definitely deserves a raise.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
I’ve been to the Memorial City Pluckers location many times, dining in and getting food to go. The service had always been subpar, but my last experience at the beginning of July really took the cake.
I placed an order online and called the store immediately to modify my wings (what sense does it make to have a branding of ‘anything can be tossed’ if you can’t actually make those selections online?) and the woman who answered the phone was extremely rude. She placed me on hold and never picked back up. I stayed on the line and called the restaurant from another phone and she answered again, I stated that I was still on hold and wanted to speak to a manager and she proceeded to hang up in my face. I called again and spoke with a different woman who got a manager, and the manager couldn’t care less. I was on hold my entire drive to the restaurant. I recognized his voice from a prior phone conversation for a similar issue, but he offered no apology for why I was on hold for over 15 minutes.
I reached out to Pluckers via Instagram and was told to email their customer service team. I did so, and the GM, Scott Turner, reached out via email wanting to connect and claimed he had been trying to reach me by phone. He hadn’t. I never got a missed call or voicemail from him. I emailed back but never got a response. I followed up a week later, and still, nothing. During this time, the Katy location was having their grand opening and I met the VP, Jason, who was extremely nice. He asked how I was liking the new restaurant and I told him I loved him and it was 100000x better than the Memorial location. He apologized for the lack of service and I told him I was waiting to hear back from Scott. It’s been a month, and Scott has not reached out.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Usually I like coming here . This time the wings were cold when they brought them to the table . I also only got asked for a refill once the whole time I was there and did not get good service . Disappointed
Atmosphere: 2
Food: 1
Service: 2
Maryiah was amazing, super nice to all of our party and was super patient with us even though we took a while to order. Will definitely be coming back
Atmosphere: 5
Food: 5
Service: 5
Waiter was great
Atmosphere: 5
Food: 4
Service: 5
Always delicious food, and we had great service!
Atmosphere: 5
Food: 5
Service: 5
If you’re looking for a place where the wings are as big as your dreams and the sauce is dangerously addictive, then Pluckers is where you belong. Seriously, you’ll probably leave here with a smile on your face, sauce on your shirt, and a mild regret about the extra order of fries you just inhaled
And then there’s Lily, the bartender. Now, if you’re lucky enough to have Lily mix your drinks, you’ll realize this woman is an absolute gem. She’s got the kind of energy that turns a regular night into a party and a knack for making sure your drink is perfectly balanced. Want a cocktail that’s not on the menu? Just ask—Lily’s got something up her sleeve. She’s fast, funny, and somehow remembers your drink order even after 12 other customers. You could be drowning in wings sauce and she’ll still make you feel like you’re the only person at the bar.
Atmosphere: 5
Food: 5
Service: 5
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