Pollo Bravo
5801 Memorial Dr, Houston
(713) 492-0673
Recent Reviews
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Everything is clean and very tasty, love it here, the perfect lunch spot.
Atmosphere: 5
Food: 5
Service: 5
I went to eat at Pollo Bravo and from the moment I walked in, the experience was bad. No one greeted me, no “hi,” no acknowledgment at all. I had to walk all the way to the front myself just to get help. The two girls at the counter were rude and short with me and basically just said, “Sit down, we’ll come to you,” with an attitude.
I’ll be fair: the food was decent, the portions were good, and the music was nice. Unfortunately, none of that makes up for the terrible service.
What really sealed it for me were the hidden fees. At the end, they charged my card without explaining anything, and only afterward did I notice extra charges including a tip and a credit card fee. No one mentioned this upfront. Is that even legal? It felt sneaky and unprofessional.
No wonder it’s called Bravo Chicken you leave saying “bravo” that you’re getting out of there. I will definitely never be back.
I visited Pollo Bravo and was disappointed by the experience. The chicken portions were extremely small, especially considering the price. The restaurant should be called Pichon Bravo instead.
The restaurant is quite modest, yet they charge a mandatory 25% gratuity for parties of five or more, which feels excessive. In Houston, there are many other restaurants where, for a similar cost, you can enjoy better food, a nicer atmosphere, and a more reasonable gratuity.
Atmosphere: 1
Food: 1
Service: 1
Nice Peruvian chicken place. The service and food are good. I found the Chicken a bit dry but they have a green sauce that is really delicious to pair it with. Overall it’s a decent place and fast. Inside is very clean also. They charge you a fee to use a Card Vs cash.
Atmosphere: 4
Food: 4
Service: 4
The food here is delicious, but I paid the surcharge to get all dark meat and they gave me a mix anyway without telling me until I picked it up.
When I asked why they said because they have a lot of white meat chicken. Pretty sure that's why theres an additional charge.
Frustrating since nobody at my house cares for white meat and as far as I can tell they didnt refund my surcharge. So theyre also stealing from me.
Guess I wont feel bad about initiating a charge back.
Atmosphere: 1
Food: 4
Service: 1
Thank you Gabby for a wonderful and delicious experience! Definitely will be coming back and recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Sauce
Delicious rotisserie 1/4 chicken with a side salad and French fries.
My wife had the chicken Dorados taquitos. Relaxing atmosphere with soft music at just the right volume. Great service and good food. 🤗😋
Atmosphere: 5
Food: 4
Service: 5
This is one of our favorite eateries, best rotisserie chicken in our neighborhood. The place is always clean and staff is very nice. Prices are reasonable. This is a family friendly restaurant.
Atmosphere: 4
Food: 5
Service: 5
If you haven’t tried Peruvian chicken before I think you should and I think this is a very good place to do that. It is super tasty high in protein and overall a experience.
Atmosphere: 5
Food: 5
Service: 5
Lomo Saltado was excellent. Good amount of food and flavorful. The fried sweet plaintains were good too. I will be back.
Food: 5
Recommended dishes: Lomo Saltado
Restaurantji Recommends
Omg , delicious flavor, they have several sauces to try all unlimited free and tasty, I would come back anytime .
Atmosphere: 5
Food: 5
Service: 5
Solid food. Good value
Atmosphere: 4
Food: 5
Service: 5
Great pollo a la brasa, like what they have in Peru.
Atmosphere: 5
Food: 5
Service: 5
Food was decent but service was horrible.
Atmosphere: 1
Food: 3
Service: 1
Food is great,but the service not so great for the area I definitely expected more.😔 On Tuesday 7/01/2025 @7:45pm Upon arrival the minute I entered the establishment the girl gave me a death glare 😡 keep in mind the do not close until 8:30 pm.👌 Her tone was very rude and she had a smart ass reply for every question I asked. I have dealt with her before whenever I dined with family. She seems to be miserable everytime customers come in or even bothered 😕 I my mom also felt very offended by her mean looks and snappy rude attitude. I will never return due to this. I just reached out to family members & friends who do frequent the establishment and asked them to not return there and they have a agreed. Please have this young lady either improve her attitude or leave. She is very bad for business.
Atmosphere: 2
Food: 4
Service: 1
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