I had hair in my food wrap around my plantain and my chicken was not cooked all the way. It still contain blood in my chicken. Called the Manager that was on duty and was told to come to the store and receive and refund. Came back to the store and was not given refund nor any replacement food but was rudely ignored by workers and laughed at by male Hispanic workers. Supervisor and store manager completely ignored me and my wife for 20 mins m. Prior on coming to business supervisor that told us to come back and receive a refund, walked out extremely fast, but she was not at work that day, which was Thursday march 20. I called the same supervisor on Wednesday night because my order was wrong and I had food that had hair in it. She told me to come back the next day. Receive a refund, but I told her no just replace the food but the manager and store manager refused to honor what she said and rudely ignored my wife and I 830 on Thursday, March 20. Male workers were mocking me and my wife in the back of the store and laughing never experienced this type of behavior at this location. I’ve been coming here for years and have met both owners.
Atmosphere: 1
Food: 1
Service: 1
Jaelyn
Esmeralda helped make the ordering process smooth and easy. Good food and efficient service.
Atmosphere: 5
Food: 5
Service: 5
Youri
Esmeralda's service was quick and friendly. The food was tasty, making it a great experience.
Atmosphere: 5
Food: 5
Service: 5
Esner Antunez
This place is always great fresh food and great service !!!
Atmosphere: 5
Food: 5
Service: 5
Diego Rodriguez Rodriguez
Everything was very good, good service, Estefany helped me
Atmosphere: 5
Food: 5
Service: 5
Anonymous
I’ve visited this chicken place multiple times, hoping for a better experience, but I’m constantly disappointed. Every time I go, they never seem to have chicken ready! You would think a place that specializes in chicken would be better prepared, but the wait times are always far too long because they’re constantly cooking more. The food itself is decent when you finally get it, but the lack of preparation really takes away from the overall experience. If you’re in a hurry or just hungry, you might want to consider somewhere else.
Atmosphere: 3
Food: 4
Service: 1
Jazmin
Esmeralda was pleasant and efficient at the register. Great food, and the service was hassle-free.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Velasquez
Jenny was extra helpful, food is delicious, I always go to El Regio yummy ??
Atmosphere: 5
Food: 5
Service: 5
Reina Alvarado
Thank you Stephany good service and delicious food
Atmosphere: 5
Food: 5
Service: 5
Tim Carroll
Some of the best chicken you will ever have. The beans are amazing too. Still need to try the burger but the chicken gets me everytime
I had hair in my food wrap around my plantain and my chicken was not cooked all the way. It still contain blood in my chicken. Called the Manager that was on duty and was told to come to the store and receive and refund. Came back to the store and was not given refund nor any replacement food but was rudely ignored by workers and laughed at by male Hispanic workers. Supervisor and store manager completely ignored me and my wife for 20 mins m. Prior on coming to business supervisor that told us to come back and receive a refund, walked out extremely fast, but she was not at work that day, which was Thursday march 20. I called the same supervisor on Wednesday night because my order was wrong and I had food that had hair in it. She told me to come back the next day. Receive a refund, but I told her no just replace the food but the manager and store manager refused to honor what she said and rudely ignored my wife and I 830 on Thursday, March 20. Male workers were mocking me and my wife in the back of the store and laughing never experienced this type of behavior at this location. I’ve been coming here for years and have met both owners.
Atmosphere: 1
Food: 1
Service: 1
Esmeralda helped make the ordering process smooth and easy. Good food and efficient service.
Atmosphere: 5
Food: 5
Service: 5
Esmeralda's service was quick and friendly. The food was tasty, making it a great experience.
Atmosphere: 5
Food: 5
Service: 5
This place is always great fresh food and great service !!!
Atmosphere: 5
Food: 5
Service: 5
Everything was very good, good service, Estefany helped me
Atmosphere: 5
Food: 5
Service: 5
I’ve visited this chicken place multiple times, hoping for a better experience, but I’m constantly disappointed. Every time I go, they never seem to have chicken ready! You would think a place that specializes in chicken would be better prepared, but the wait times are always far too long because they’re constantly cooking more. The food itself is decent when you finally get it, but the lack of preparation really takes away from the overall experience. If you’re in a hurry or just hungry, you might want to consider somewhere else.
Atmosphere: 3
Food: 4
Service: 1
Esmeralda was pleasant and efficient at the register. Great food, and the service was hassle-free.
Atmosphere: 5
Food: 5
Service: 5
Jenny was extra helpful, food is delicious, I always go to El Regio yummy ??
Atmosphere: 5
Food: 5
Service: 5
Thank you Stephany good service and delicious food
Atmosphere: 5
Food: 5
Service: 5
Some of the best chicken you will ever have. The beans are amazing too. Still need to try the burger but the chicken gets me everytime
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Thank you Yeni for your attention
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Entero
Jenny gave me good care ?
Atmosphere: 5
Food: 5
Service: 5
Many thanks! Jenny got your attention
Atmosphere: 5
Food: 5
Service: 5
Jenny was great! She was friendly and was quick to get my order!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whole Chicken
The staff is so friendly and the chicken is so flavorful. Jenny is also very nice and friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whole Chicken, Half Chicken
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