Popeyes Louisiana Kitchen

202 W Airtex Blvd, Houston
(281) 248-4077

Recent Reviews

Andrei Magda

All others Popeyes offer leg or thigh if you don't take a biscuit. This one - NO.Absolutely no friendly staff to customers.

Atmosphere: 1

Food: 1

Service: 1

Kaylyn G

They always mess up on my food nothing but young kids who work here for one. The big Hispanic man in there is the manager and he was ignorant for one. He acted like his workers didn’t do nothing wrong by messing up my order he had lack of sympathy and compassion.. and lack customer service skills. They have 20 people in there not doing absolutely nothing, but can’t check the bags. Then it got a young guy on the speaker speaking to damn fast for one like he’s rushing people. This is why people be fighting and going off on Popeyes employees because they don’t give a care! They ignorant! Not all, but the majority.

Atmosphere: 2

Food: 1

Service: 1

King Vante

The past three times I came here the lady at the window barely speaks English and my order gets messed up.

Faustina Fetalaiga

The customer service needs a lot of work. I wish people were more respectful and cheerful. Food was also okay.

Atmosphere: 1

Food: 1

Service: 1

Rony Martinez

Terrible Service, the manager very rude.

stephanie poudel

Great customer service.

Clarence Brown

This was our first time visiting this l. Great customer service and food ? ? ? ?.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken, New 6pc Wings

Adrianna Thomas

My spicy chicken sandwich w was half cooked.

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Spicy Chicken Sandwich

Nicole Robinson

The manager wanted to charge extra for the 13 piece wing dinner when everyone other Popeyes charges $13.99 for the same meal and the menu at this location clearly states the price at $13.99. They also make you pay extra to receive 2 sauces for the same meal when all other Popeyes automatically give you 2 sauces. Right is right and good customer service should always be provided . This Popey's is not doing either.

Service: 1

Crystal Juarez

Fast food ?‍?

Bilal Shah

Amazing

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken

Tracy R

I recently visit. The food was surprisingly very goid. The chicken was fresh, Mac and cheese tasty. The person at the drive through who had different uniform than others. Anyway he had some type of skin condition and maybe shouldn’t be in drive through, it looked disgusting. Also customer service skills was a zero or non existent. No greeting and he seemed annoyed he was working. Customer Service needs improvement. And you should not be fixing food and taking money. Disgusting and unsanitary!

Food: 4

Service: 1

Recommended dishes: Fried Chicken

Laporsha Ford

Was having issues with the app when trying to redeem my offer and the drive thru lady told me to come into the lobby so once I figured out what was going on I tried to go ahead and go to the lobby as the lobby closes at 9:30. Knocked on the door and the person told me to go back to drive thru again. So in case anyone needs to go in they close the lobby at 9:20. Ultimately an unpleasant experience especially when my app also directs me to go inside the store to pick up.Update: went back to the drive-thru to try to get my food and told the male my name. They asked for it again and then tried to ask me to spell it when it should be easy to read and I feel spelling out the name is unnecessary. Also if one doesn't understand the name if I'm saying it, it's definitely not going to make it any better for me to try to spell it when I can show order on my app. So at this point I'm pretty irritated with the night crew at this location.

Atmosphere: 1

Service: 2

Kenneth

Good food, Good

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Spicy Chicken Sandwich

Dalynn Harleaux

This place needs to be closed down immediately; workers don’t want to cook anything fresh.. ask for fresh fries or chicken they say… oh the chicken just came out, like literally lying to us, you can clearly tell the food isn’t fresh, window people barely speaks english always has attitudes when your addressing a problem with your food, it’s always a problem with this restaurant!!

Atmosphere: 2

Food: 1

Service: 1

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